I bought a new Iphone 5 Friday the battery goes flat in less than half a day also the wifi disconnects in less than 40 secs
I bought a new Iphone 5 Friday the battery goes flat in less than half a day also the wifi disconnects in less than 40 secs this is really frustrating I think I have a dud phone or is this the new IOS6.1 software update?
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as NEW device. If you've been through ALL the steps listed and you're still having problems, then you'll need to bring your phone into Apple for evaluation and possible replacement.
Similar Messages
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I'm trying to find my phone back up from a few days ago before I bought my new iPhone, but when I searched on iTunes backup it has been replaced by the back up the day after that. Now all my data from my old phone is lost including some really important things. Also before that iTunes wouldn't let me sync my iPhone 5s data to my new iPhone 6 Plus, saying that the data is corrupt, that's where all this trouble started. I've been trying to back-up the old phones data so I can access it, but it's been replaced when ever I plug the new phone in, and no the 'sync automatically when connected' is not ticked. Please help me find my back ups.
Your iCoud account remains in iCloud even if your device is restored. (In fact, you can't delete an iCloud account from iCloud, you can only choose to stop using it.) If the device is restored, or it may no longer be signed into your iCloud account but your account will still exist in iCloud.
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just bought a new iphone 4s 16gb my sim worked correctly after puting and old profile on the phone so I could get all the info now it says invalid sim what can I do o fix this?
I suspect unless he had some items in iCloud backup then they are gone. Connecting an iPhone to a different library from that to which it was previously connected will result in the device asking if you want to erase it.
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After the new update my ipad4 will not do a full recharge even when turned off overnight and the battery goes flat it 2 hours it is driving me crazy as I had to stop all apps but still not helping but my iPhone 5 is great no troubles at all HELP
Do you place the ipod in the dock during the night? I did this once and the other day the battery was almost empty because it kept on playing after it rested in the dock.
Here is more info about battery life and exchange program: http://support.apple.com/kb/HT1322
and http://www.apple.com/support/ipod/service/battery/ -
I upgraded my 3rd gen iTouch to iOS 5.1.1 and now its speed to repond is slower and the battery goes flat quicker than before the upgrade. Skype, Sky iCloud and other apps are turned off (I think). Has anybody else suffered with this? Any ideas?
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
My iPhone 4s will not hold a battery charge longer than half a day even if charged all night. I am now updating to 8.1.3 - does anyone know if this will make any difference?
Thank you for your help - I had the battery replaced in a phone shop in Bournemouth and think I need to take my phone in and ask them to check the battery but I have to have an operation on Thursday this week and may be a couple of weeks before I get chance to take the phone in - thank you for your helpful advice which I very much appreciate.
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I purchased an iPhone 4s on Nov. 20th. I immediately had to update the software to ios 6.0.1. I cannot even get through 1 day without the phone battery losing all power. It loses 10-20% per hour, and that's with apps closed, wifi off, bluetooth off, screen dark, updates current, etc. You can hold the phone in your hand and watch the power go down. It also gets very warm. I have to charge it once or twice a day so I have it when I need it.
I took it in to the Sprint store for diagnostics to see if there was something wrong with the phone. They said the phone is ok, but one of the agents said it's the last update - he has had problems ever since. He said he thought they are working on fixing it & we should be getting another update to fix it. Is this true? I sure hope so! They also showed me how to reboot the phone, especially when it gets so warm. Is there anything else I need to do? Please help!
This is my first iPhone and I am very frustrated and disappointed in Apple. If it's the software, I would think they would be frantically trying to fix it. This phone was not the cheapest phone, so the battery life should be better!After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743 -
Help
Some more deatils would be helpful. Is it a brand new iPhone? What are you doing when it asks you the questions? As much detail would be great!
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Why is my 4s which has been reset to new turned off but battery going flat in a day
This phone won't hold it's charge. It has been restored, setup as a new phone but not activated and then turned off and yet the battery still dies. When it is setup it wouldn't last a day either that is why I tried the restore and set it up as a new phone. I want to sell it but I can't while it is behaving the way it is. It has a new battery so it isn't the battery. Just don't know why it is doing it when as I said it has been reset to a new phone but left at the 'hello' screen and turned off and it still goes flat.
There is probably a short somewhere or there could be a bad chip on the logic board.
You can ask in the forums here: http://www.ifixit.com -
Hello,
I have a 4 yo mac desktop system unkown i downloaded latest version of itunes for use with my iphone5s but when I try to install I get an error message reads" requires ox 10.6.8 or better be installed?....stystem update check shows no updates available.....helpGet more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
If you have a PPC Mac you cannot sync your idevice without a newer computer. See the end of this post for options.
If it says you have an Intel Mac you can upgrade to Snow Leopard (if you don't already have it -- OS 10.6), but check system requirements first:
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575
You can buy Snow Leopard at:
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After installing, or if you already have some lower 10.6 version, run the updater to 10.6.8, then upgrade iTunes.
Jan. 2014 post by Kappy on doing all this: https://discussions.apple.com/message/24599931 -
Hello everybody
I bought a new iPhone 4 with iOS 6.1.3 installed. When I connected it to itunes for the first time to activate it iTunes asked me to enter the password for an account that the iPhone is locked to like if the device was used before what shall I do? PLease reply soonI can't do that because the device was purchased from United Arab Emirates and I got it as a gift in Syria but the problem is that there is not even a single apple store in Syria so is there another way to fix that, I googled it and was told to jailbreak the device whitch I did and than hacktivated it but the problem is the device doesn't connect to any network and only shows "no service" and the battery draining too fast so is there any other way to fix this issue
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HI Team, Recently One week back I bought a new iphone 5 from India. They have given me a used mobile which has a different IMEI number when compared to the IMEI number present on the box. Please let me know how to proceed further
When you went back to the place where you purchased this phone, & asked them, what did they say?
No one here can help you with this, nor can/will Apple. You need to take this up with whoever you purchased this phone from. -
i bought a new iphone and as i was setting my apple ID account and i signed in to my account and confirmed two useres with diffrent numbers that were signed to the same apple ID and it messed up my i messege and face time. how do i fix that or delete one user ?
Hello sapiii96,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
To sign out of your Apple ID
Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
Best of luck,
Mario -
I have just bought a new iphone 4 as an upgrade to my iphone 3GS. How can I transfer all my apps including saved levels in games etc. and data and folders to the new iphone 4 and keep facetime etc on the new iphone 4. When I have done this for someone else they got all their data etc but lost the Face Time App and teh iphone 4 looked like the iphone 3 screen.
There is no FaceTime app for the iphone, FaceTime is built into the iOS. Follow the directions here:
http://support.apple.com/kb/HT2109 -
I bought a new iPhone 5. Only photos from the last 30 days were transferred to my photostream on iCloud. I thought iClud was the storage for all the old photos. How do I access the older photos than 30 days on iCloud?
janqfromnor wrote:
I bought a new iPhone 5. Only photos from the last 30 days were transferred to my photostream on iCloud. I thought iClud was the storage for all the old photos. How do I access the older photos than 30 days on iCloud?
Where, exactly, did you read anything from Apple that suggested that iCloud Photostream was permanent storage?
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