I bought a new iphone in miami that does not work, how can i get it repaired by apple?
I live in Argentina. I bought a new iphone 3gs unlocked on January 20th, 2012, in Aventura Mall in Miami, Florida. I arrived in Buenos Aires last Saturday, 28th, turned it on, and it never worked. It shuts down, and freezes for long periods of time, strange things appear on the screen, basically, it DOES NOT WORK AT ALL.
I want to give it back, and get my money back, but there's no contact mail, or telephone I can call from Argentina. There are only 1-800 telephone numbers which I cannot use from here. Also, there is no official Apple Store or Repair Centre here in Buenos Aires.
I call to the Aventura Apple Store and a machine answers me, and does not re-direct my call to a repair centre or support centre.
I find no way to contact Apple regarding my problem. It seems I could only contact them if I lived in USA.
I can't believe I have bought an Apple product that does not work, and that I cannot claim to anybody. I have no way of asking for a replacement.
Thanks for your help.
dologimenezzapiola wrote:
I call to the Aventura Apple Store and a machine answers me, and does not re-direct my call to a repair centre or support centre.
I find no way to contact Apple regarding my problem. It seems I could only contact them if I lived in USA.
This is the way of Apple all over the world, Their toll free telephone numbers for AppleCare support are all country specific. Apple does not provide an international support number anywhere.
http://support.apple.com/kb/HE57
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