I bought a new iphone5s and when i tried to back it up from my iphone5 itunes is coming up with "enter the password to unlock your Iphone backup" i dont have cluee what the password is? didnt even know i had made one? ive tried my itunes password?
my itunes wont let me restore my new iphone 5s from my iphone5 as it it is coming up with "enter the password to unlock your iphone backup" i dont have a password set up? ive tried my itunes password but nothing is working?
This means when you backed up your device you clicked encrypt backup... That means you need a password to unlock the backup and restore to it. Call apple support for help if you forgot your password.
Similar Messages
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HHHHHEEEEEEEEEELLLLLLLPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!i just bought a new computer and when i click on itunes it says i need to install ASL.dll, but i'm scared if i do or re-install itunes i will lose all the music i have bought from itunes, what do i do?
Welcome to the Apple Support Communities
The music is stored on the iTunes library. This library isn't deleted when you uninstall or reinstall iTunes, so you will keep everything. Anyway, it's better to make a backup of the library. Apart from that, you can download the purchased music as many times as you want -
I just downloaded Itunes to my new computer, and when I tried to go to the Store, it says the info I requested isn't available in the US. What gives?
Make sure you have the latest version of iTunes, which is available here -> http://www.apple.com/itunes/download/
Then try following the steps in this Apple article to create an account without a credit card -> Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
I recently bought a new PC and when I transferred my photos a number of them became distorted- the top half was ok but the bottom half were color shifted. Also a number of them the top and bottom don't line up. How can I fix this?
Hi, I see I haven't had any responses but these problems haven't been fixed.
I still haven't been able to transfer purchases from my phone to my comp so consequently have stopped purchasing on my phone.
I bought a couple of albums recently via itunes on my comp, and tried to tranfer them to my phone via a playlist, but the sync often crashes. One album transferred except for one song, and the other hasn't at all. What happens is that when I autofill from a playlist it often hangs for ages on the first song and then I have to quit the application altogether as nothing happens for ages. Basically, the whole Itunes software freezes.
After this I find it hasn't transferred any songs, but they do appear greyed out on my phone, which means it has transferred some basic data such as the titles, but not the song itself. When I try to repeat the process to complete the transfer Itunes tells me that it can't transfer because the songs are already on the phone, but they are not!! I can't click or remove on the greyed out items, so now I have a couple of almost full albums on my computer that I can't tranfer or install on my phone, and a whole bunch of greyed out songs on my phone that I can't play or remove!
The rest of the problems as above still stand. I downloaded the latest itunes OS updates but nothing's changed. I haven't done the very latest iphone update yet though because it says you need to make sure your stuff is backed up, and I don't want to lose the purchases I made on the phone that I can't transfer to my comp. I'm planning on uninstalling itunes completely and reinstalling but I have little faith that this will fix the issue.
Can someone please help at all?? I'm so sick of this! -
Hi, I have recently bought a new laptop and when I went to add new songs to my iphone and ipods and there is no music there when i signed into my account on itunes. How do I get it on there? thanks
Copy the entire iTunes folder (not just the music folder) from your old computer to your new one, using one of the methods outlined here: http://support.apple.com/kb/HT4527.
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Help!!! i forgot my ITunes Account And I Bought A New On And When I Update My Apps It Shows My Old Account
Apps and updates to those apps are locked to the account that purchased them. You have to be logged into the account that purchased the apps to update them. See the following for how to get that account back:
Frequently Asked Questions About Apple ID -
I synced my new iPad with my new macbook and when I tried to then sync my iPhone as well it says that all apps will be replaced with apps in my library. How do I sync without losing all of my existing iPhone apps?
My guess is that you previously synced the iPhone with a different computer in the past. You will probably want to set up Home Sharing.
http://support.apple.com/kb/HT4620
Also see here:
http://support.apple.com/kb/HT3819 -
"Enter the passcode to unlock your iPhone backup" ? I can't remember my passcode, what do I do?
I have also got a "Enter password" window to ask me "Enter the password to unlock your iphone backup file."
I've the identical problem; I do believe it's asking for the encryption password, though in my case, could not recall encrypting the backup and I haven't entered it in Splash ID. I ended up using an external program to decrypt the password – "iPhone Backup Unlocker".
It worked like a charm. I only downloaded its standard version. With that it gave me the first three letters and the rest were blocked out with ***. The result is just as 123***. This however was enough for me to recall the password.
Thank "iPhone Backup Unlocker"! -
I bought a new computer and I am trying to update my iphone.
I bought a new computer and I am trying to update my iphone. I have previously used my old computer to sync and update and now it says I'm going to lose all my apps if I update with my new computer.. How do I back up my apps from my phone to my new computer?
You first copy the content from your old computer to your new computer (or restore a backup of data from the old computer to the new one), then if you sync you won't lose anything.
If it is only apps you are concerned about you can connect the phone to iTunes on the new computer without syncing, then choose "Transfer Purchases" from the iTunes file menu. -
i just bought a new ipad and i am trying to install i cloud on my pc but it says my apple id is correct but wont allow me to log into i cloud
Did you already activate iCloud on your iPad, Settings > iCloud.
Then on your computer you can go to https://www.icloud.com/ -
I got my iphone4 yesterday and when I try to get any apps from apps store I keep getting error 1004 please try later please help th iPhone is brand new!
mandyfromhull wrote:
I got my iphone4 yesterday and when I try to get any apps from apps store I keep getting error 1004 please try later please help th iPhone is brand new!
Try this link to fix your problem.
http://forums.macrumors.com/showthread.php?t=949246 -
We bought a new computer, and somehow bookmarks did not transfer to new computer, and now i cannot find them anywhere!
at the end of the article Ed mentioned is
* [http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Transferring data to a new profile - Firefox - MozillaZine Knowledge Base]
I actually copied most of my user application data from my old system to my new system and that includes all of my Firefox profiles. If I just wanted one profile, I would create the new profile on the new system and copy the old profile into it as I have much too much in the way of modifications to risk losing. as opposed to copying just a few files to the new profile.
Since it appears you only want/need your bookmarks file, then assuming your old system is operational and was using Firefox 3.0 or higher,
bring it up type in about:support or use Help -> Trouble Shooting Information then click on "Open Containing Folder" You will find your old places.sqlite file there or you can restore the latest .json file from the bookmarksbackups directory with the help of a USB thumb drive.
The places.sqlite file would be copied into your new profile with Firefox down and check the Windows Task Manager's Processes Tab to make sure firefox.exe is not running (Window's 7 only keyboard shortcut is Ctrl+Shift+Esc).
If you restore a bookmarkbackups .json file you would do that with your new Firefox open and through the Library list ("Ctrl+Shift+B") then "Import and Backup" on the Library menu bar, then "Restore" then "Choose File" the restore will go very fast.
Since you are going to a new system and both Firefox 4 and Windows 7 may both be new to you, and I would suggest checking out the following two articles where you may find solutions to some of the problems with each, or how to work with them.
You can make Firefox 4.0.1 look like Firefox 3.6.17, see numbered items 1-10 in [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 look like 3.6)]
[http://dmcritchie.mvps.org/windows-7/win7.htm Windows 7 Home Premium] -
I just bought a new iMac with OS X Mavericks, and when I transferred my data from my old iMac with Snow Leopard, all my mailboxes appeared, but they were empty. How can I get back my saved emails?
Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens by pressing command-V, then press return.
A folder window will open. Inside it there should be files with names as follows:
Envelope Index
ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results. -
My old PC crashed and I ended up buying a new one. I was able to recover all my music from the old hard drive and restore it in itunes. I purchased a new album online thru itunes and added it to my library. When I tried to add the album to my 6th nano it wouldn't download. All the tracks are check marked and I can listen to the album on my pc but it won't sync onto the ipod. The new pc is authorized, any ideas?
You can only sysc with one iTunes library. The new computer is a new library. You have to restore your iPod on the new conputer and then sync.
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I bought a new Ipod (5th generation). I am trying to sync it to my itunes. I tunes does not recognize my new ipod. It is registered. I was only able to download purchases I made from my old ipod. I cannot download my itunes library or any of the games I have purchased. I tried using the troubleshooting guide to no avail. The only thing I did not do was to uninstall and reinstall itunes. I did update it to the latest version. How can I get itunes to recognize my new ipod?
- You do have iTunes version 11 on the computer, right. Saying the latest is not sufficient.
- Have you tried everthing here:
iOS: Device not recognized in iTunes for Windows
- You should
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Your library/media will not be affected.
- Does the iPod charge?
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