I BOUGHT A NEW IPHONE6 I AM HAVING PROBLEMS CONNECTING TO FACE TIME AND IMESSAGE

i need some help.
i am not able to access face time and imessage from my new iphone 6.  took phone to my carrier they said all i needed to do was turned off my imessage from my old phone witch i did, but a message comes everytime i want to access face time and imessage.
message say
an error occurred during activation. try again.
another message
could not sign in. Please check your network connection and try again.
my carrier advised me to call or speak directly to Apple support

Who is your carrier and what country are you in?

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