I bought a new mac with software installed and my username will not update from another account?
I recently bought an new power mac with Logic Pro and Final Cut Pro Installed.
When I updated to the new OS X operating system, they need to be updated as well. And will no longer work.
But it says it is on another account. Not sure what account. How do I find out what account they are on? How or can I do I move them into my other account?
The Power Mac is registered to the account I am logged in on.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.
Similar Messages
-
I can load cs5 in my new PC with windows 8.1, but it will not update. how can I update?
You can direct download and install the updates here: Adobe - Photoshop : For Windows
The updater for CS5 is well...outdated.
Gene -
I bought a Mac Mini a week ago (10/7), and I did a little research on it. According to Apple, iLife, or any of the iLife programs, should have been included with the purchase. Is there a way to pick it up since it was not included? I have just updated to Mountain Lion 10.8.2.
Any thoughts?
Thanks,
Anthony RodebaughPerhaps this is what you are looking for...
download iPhoto, iMovie, and GarageBand from the Mac App Store.
Double-click the App Store icon in the dock.
Enter your Apple ID and password.
Click Purchases.
If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to compete installation of your applications.
From Here: http://support.apple.com/kb/HT4718 -
i just bought a new mac book pro 13'' and i bought a toshiba 1tb hard drive aswell, i formatted it to mac but it will not show up on my tv so i can watch movies? and solutions or reasons why?
TVs don't support "Mac OS Extended (Journaled)", so you will probably have to use FAT32. To format the external drive, follow the same steps as you did to format it with "Mac OS Extended (Journaled), but in the erasing screen, select "MS-DOS (FAT)" as "Format". Note that FAT32 isn't compatible with files bigger than 4 GB. Also, you may have to format the external drive in a PC
-
I have just bought a new laptop with Windows 8 and cannot load itunes from the existing disc or online as it is incompatible.Can anyone tell me what I can do now to get itunes on to my computer? Thank you
See the futher information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links if required.
See this migrate iTunes library post for advice on moving the library over from a previous computer and this post on deduplication.
tt2 -
MyiPod classic won't charge. I just bought a new laptop with Windows 8 and when I plug in my iPod, iTunes will recognize it and sync, but will only charge during the syncing process. Any suggestions?
rubicon53 wrote:
I just bought a new laptop and my ipod nano will not stay connected to my computer.
I cannot transfer any of my songs to my new laptop
How to use your iPod to move your music to a new computer -
Just bought a new mac mini, wireless keyboard, and track pad. My track pad will not synch. All advise I have been given is to change items in the setting menu, but I cant because I still have to get through the setup!!
The power button for the Trackpad is on the right hand end of the battery case. Press that button to initiate the pairing process. On the top of the Trackpad just above the power button is a tiny green light (you probably cannot see it unless it is lighted). That light will indicate ehther or not the Trackpad is discoverable. If the Trackpad has discoverable the green light will blink on and off. If it does not pair within 3 minutes you will have to press the power button again to re-initiate the pairing process. Once your Trackpad has paired, you can just leave it on and it will pair automatically when you reboot your Mac.
If you are having problems pairing, try turning off any other Bluetooth devices within 30 or so feet of your Mac mini. That includes other Computers, iPhones, iPads, etc. that may be in the area. Once your Trackpad has pairedwith your mini, you don't have to be concerned about other Bluetooth devices.
One other hint, I find that although the Wireless Trackpad does not eat batteries as fast as the Magic Mouse it still uses more than the Wireless Keyboard. It is a good idea to keep a supply of AA batteries around. I have used Apple's Rechargable batteries, but found they did not last that long before needing to be recharged. I have had the best battery life from Duracell Quantum batteries. -
The old computer is broken so I bought a new one. I have downloaded itunes but will not sync iphone with the new itunes. What should I do to get all the apps, songs and photos on itunes?
See Recover your iTunes library from your iPod or iOS device.
tt2 -
When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?
If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
I set up my iCloud account on iPad with an exchange account and aol account. I can see exchange and aol emails but not those from .me account or apple email. I got it to show all 3 accounts on my iPhone with no problem. Hat am I missing?
I'm having a similar problem, but I do have the key and is not working anyway.
My old pc was running on windows 7 and my new one is an apple running on Lion.
My phone is an Iphone IV and I can see all the bookmarks there.
In order to sync, what I did was click on the "I don't have the device with me", I entered the key that was provided and the process finish ok. It says congratulations, etc, etc.
But the bookmarks are not there, I tried merging data and replacing data on this computer options but is the same.
Any suggestions? -
I installed 4.0 and now firefox will not open, though it is running, I have uninstalled and re-installed and it still will not open. Not sure why this is happening
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/880050]] -
I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?
You won’t be able to use it. Ask eBay for a refund.
(120398) -
Kernal panic with software install and restore disc
I'm trying to access my software install and restore disc for my powerbook G4 running tiger. Everytime I restart the computer with the disc in, and hold down c, I get a kernal panic. There is nothing wrong with the software install and restore disc, as far as I can tell.
Thanks for any help!
Powerbook G4 Mac OS X (10.4.6)is this a tiger disk or a previous operating system? if it is a previous os restore disk, then it is not surprising it would panic. the only software restore disks you would need would be ones to run the apple hardware test and to install or reinstall os 9. otherwise, you should not use a software restore disk for a previous operating system, unless you have erased and installed your drive. [ 8 ) ]
-
I have just bought a new pc with windows 7 my old computer cannot be started so I cannot deauthorise it etc, how do I now put my iphone 4 on my new computer, I don't care about the songs I have those on external hard drive, but I don't want to loose my contacts, calenders etc
Terry,
Plug your iPhone 5 into your Leopard Machine.
Fire up iPhoto.
The phone should become available in iPhoto, and then you can import the camera roll.
-Alan. -
My MacBook pro will not turn on bought a new charger and it still will not turn on
Then your problem isn't with the charger/adapter. Which model MacBook Pro do you have (e.g., "15-inch Late 2011")?
It's likely that you'd be best served by taking your machine into your local Apple Store or AASP and having the Apple techs run diagnostics. The diagnosis and estimate to repair should be free.
Clinton
Maybe you are looking for
-
Tôi sử dụng máy tính HP Probook 450 G1 - F6Q45PA - Windows 8.1 x64 Khi tôi update windows 8.1 thì gặp lỗi THREAD_STUCK_IN_DEVICE_DRIVER. Tôi không biết phải xử lý thế nào để không gặp lỗi. Hi vọng mọi người giúp đỡ. Đây là màn hình thông báo lỗi:
-
MM AFS document /Steps for SAP MM - AFS implementation
Dear Friends & Consultants, Can you provide Information on <b>SAP R/3 implementation for AFS Industry Sector....</b> Documentation for Implementation of SAP R/3 MM module for AFS industry Pls kindly do the needful, Regards, Srinivas Message was edite
-
How do I allow a team/user to allow/unquarantine a mobile device from Exchange server 2010 SP3? What permissions/roll do we need to assign in Exchange 2010 to allow my helpdesk team to release quarantined mobile devices?
-
Why individual plant as well as individual sales org cant be assigned to multiple company company code ? David.
-
Selling BOM items and warehousing
Hi All, I know this issue is not really SDK related and I'm just trying my luck I have a customer that sells various items as BOMs. This BOM can be sold from any of the warehouses. The client only wants one BOM though (even if he sells it from 5 diff