I bought a pre-paid phone card . Why is this?

I bought a pre-paid phone card and my time was added but it was not added as my $45 unlimited plan and I bought the $45 phone card at the Target store by my house. I also bought $10 worth of extra bridge data with my credit card this month and it has not been added as well. Why is this? If this does not get figured out I am going to be switching to a different phone service provider.

    cutie0707,
I definitely understand needing to make sure this time is added correctly! That's very important. Our prepaid team are the only ones able to view prepaid accounts. They are available to help at 888-294-6804. They can make sure everything is set up correctly and you get everything you are supposed to!
AndrewT_VZW
Follow us on Twitter @VZWSupport

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