I bought a ringtone on my old iPhone 4S and now on my iPhone 5 I tried to download it for my ringtone and when I hit but it says I already purchased it and asks if I want to purchase it again. With anything else it just downloads free.

I bought a ringtone on my old iPhone 4S and now on my iPhone 5 I tried to download it for my ringtone and when I hit buy it says I already purchased it and asks if I want to purchase it again. With anything else it just downloads free. It won't simply download. Any pointers to get my ringtone back?

Your ringtone will only be where you put it.
You get one download.
If you have failed to transfer it from your iphone to your computer, then do so. You can then sync it to your new iphone.

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My contract is finishing, and now the operator what's to charge me 30US for unlocking the phone from the carrier. The say that it is Apple who charges them. Can this be true that that Apple want money for that?

My contract is finishing, and now the operator what's to charge me 30US for unlocking the phone from the carrier. The say that they need to send a message to Apple and they charge them for the device to be unlocked?. Can this be true that that Apple want money for that? Or it is their lie and they don't really want to boather....

No. Apple does not charge. It is entirely up to he carrier to set conditions and fees for unlocking.

We recently upgraded our iMac Intel 17" to S 10.9.2 and now it's crashing on a regular basis. The crash often occurs when viewing Mail but also when online using FireFox. Any ideas?

Hardware Information:
    iMac - model: iMac8,1
    1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
    4 GB RAM
Video Information:
    ATI Radeon HD 2600 Pro - VRAM: 256 MB
System Software:
    OS X 10.9.2 (13C1021) - Uptime: 0 days 1:49:10
Disk Information:
    WDC WD3200AAJS-40VWA1 disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) / [Startup]: 319.21 GB (155.67 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
    Apple Inc. Built-in iSight
    Apple, Inc. Keyboard Hub
        Mitsumi Electric Apple Optical USB Mouse
        Apple, Inc Apple Keyboard
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Gatekeeper:
    Mac App Store and identified developers
Kernel Extensions:
    [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.3) Support
    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.3) Support
    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.3) Support
    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.3) Support
Launch Daemons:
    [loaded]    com.adobe.fpsaud.plist Support
    [loaded]    com.bombich.ccc.plist Support
Launch Agents:
    [running]    com.seagate.SeagateStorageGauge.plist Support
User Launch Agents:
    [loaded]    com.adobe.ARM.[...].plist Support
    [loaded]    com.google.keystone.agent.plist Support
User Login Items:
    None
Internet Plug-ins:
    Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
    FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
    Default Browser: Version: 537 - SDK 10.9
    Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
    AdobePDFViewer: Version: 8.3.1 Support
    QuickTime Plugin: Version: 7.7.3
    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15 Support
    RealPlayer Plugin: Version: (null) Support
    CouponPrinter-FireFox: Version: Version 1.1.5
    Silverlight: Version: 4.0.51204.0 Support
    iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
    fbplugin_1_0_3: Version: (null) Support
    Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
    Flash Player Support
Time Machine:
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD: Disk size: 297.29 GB Disk used: 152.31 GB
    Destinations:
        iMac Backup [Local] (Last used)
        Total size: 299.34 GB
        Total number of backups: 0
        Size of backup disk: Too small
            Backup size 299.34 GB < (Disk used 152.31 GB X 3)
    Time Machine details may not be accurate.
    All volumes being backed up may not be listed.
Top Processes by CPU:
         2%    WindowServer
         0%    firefox
         0%    fontd
         0%    aosnotifyd
Top Processes by Memory:
    291 MB    firefox
    156 MB    mds_stores
    111 MB    softwareupdated
    106 MB    com.apple.IconServicesAgent
    98 MB    Mail
Virtual Memory Information:
    1.77 GB    Free RAM
    1.44 GB    Active RAM
    298 MB    Inactive RAM
    506 MB    Wired RAM
    416 MB    Page-ins
    0 B    Page-outs

Hi McCowgirl,
Based on your description, I would definitely try the troubleshooting linked above, especially the portion about troubleshooting potential RAM issues. You may also want to try running Apple Hardware Test to see if it detects any memory issues (you may need to run extended or looping testing):
Apple Support: Using Apple Hardware Test
http://support.apple.com/kb/ht1509,
Also, I'm not entirely sure which "embarrassing" message you are referring to; do you happen to have the exact text of the message?
Regards,
- Brenden

I changed my primary email address because I could not access my old email and now my new iphone asks me to sign in to my old account in order to backup my apps and music from my icloud

I changed my primary email address because I could not access my old email and now my new iphone asks me to sign in to my old account in order to backup my apps and music from my icloud. when I try to sign in using my password it says it is the wrong password.

If you are only updating apps, that's normal Apps and other purchased media are permanently tied to the ID used to purchase them. You also don't back up apps or music to iCloud, the only thing backed up to iCloud is your app data, which is part of your iCloud backup by default.
Is your phone signed into the old ID in Settings>iCloud?

I copied itunes from old pc onto new macbook pro and now itunes recognises iphone but I have to sync entire library and lose all apps etc. The sync playlists etc is greyed out. what can I do?

I copied itunes from old pc onto new macbook pro and now itunes recognises iphone but I have to sync entire library and lose all apps etc. The sync playlists etc is greyed out. what can I do?

As this is asked daily I will just show you how to search.
http://www.google.com/search?source=ig&hl=en&rlz=&q=site%3Adiscussions.apple.com +iphone+new+computer&aq=f&aqi=&aql=&oq=
or
http://www.google.com/search?source=ig&hl=en&rlz=&q=site%3Adiscussions.apple.com +iphone+new+computer&aq=f&aqi=&aql=&oq=#sclient=psy&hl=en&newwindow=1&safe=off&s ource=hp&q=site:support.apple.com+iphone+new+computer&aq=f&aqi=&aql=&oq=&pbx=1&b av=on.2,or.r_gc.r_pw.&fp=668845393480168f

I'm no longer asked if i want to purchase a song. how do get that window back?

i'm no longer asked if i want to purchase a song. without that caution i've already purchased 2 songs that i don't want. how do i get that window back?

Preferences --> General --> Reset all warnings. For anything beyond that ask in the Premiere forum and provide the necessary technical details.
Mylenium

TS3297 I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and to contac

I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and it says if you can't remember answers to the two questions to contact you

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
It may say to contact Apple, but not us. We are just a user forum.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document. Can anyone give me assistance?

Hi Mbs@adobe,
It sounds to me like you're trying to open a PDF via one of the Acrobat online services, not via Acrobat. Did you install the file that you downloaded after you signed up? Once you do, Acrobat will be installed on your computer, and you can run it locally (you don't access an Acrobat Pro subscription via the web--it works just like a version of Acrobat that you might purchase from the Adobe Store, or a large retailer).
Then, you'll open the Acrobat application from your desktop and choose File > Open to open your PDF file.
Please let us know how it goes.
Best,
Sara

I have downloaded sevral movies like iron man and spy nevt door, and when i try to re download them it asks if i want to buy them again, how can i re download them without aying again?

i have downloaded sevral movies like iron man and spy nevt door, and when i try to re download them it asks if i want to buy them again, how can i re download them without aying again?

You can't. Movies are sold on a one-time only download. You would have been reminded to back them up at the time of purchase, unless you had previously opted to supress such reminders.
tt2

I lost my my download and I'm asked if I want to buy it again

I down loaded 2 ringtones and somehow lost them and then when I try to down load them again I'm asked if I want to punches them again?

Ringtones are custom made and index by third party. Apple does not own re-download rights. It's a one shot deal. Hence, your responsibility to back them up.
Did you have an iCloud backup? Then you may be able to restore.

I just bought an iPhone 4s. Now the search iphone function is not working. When I swipe the screen to the left, the search box appears but when I type what I want to search for, there is no action. Please help.

I just got an iphone 4s. Now the search iphone function is not working. When I swipe the start screen, the search box shows up. But when I type what I want to search, there is no action. Please help.

Try this...
You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the Phone On...

I can't purchase, it's said if i want to purchase an item i have to use my old apple id. I forgot the old one. What can i do?

I can't purchase, it's said if i want to purchase an item i have to use my old apple id. I forgot the old one. What can i do?

I forgot the old one, totaly forgot. So i make the new one
Everytime i want to buy or purchase something, it's said i have to use my old apple id to purchase or but that item
What can i do?

I want to email a photo through iPhoto but it says I need a password... I entered my password but it says it doesn't match - what password do they want and how do I fix? (Facebook and other social media iPhoto posts work - just email asking for pass)

I want to email a photo through iPhoto but it says I need a password... I entered my password but it says it doesn't match - what password do they want and how do I fix? (Facebook and other social media iPhoto posts work - just email asking for password)

Your email password.
iPhoto '11: Email your photos
Open Mac Mail. From the Mac Mail menu bar click Mail > Preferences then select the General tab.
Make a selection from the: Default email reader pop up menu.

I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again, I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again

I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again, I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again

After 4 repetitions I think I got that straight.
Answer: Return the CD.
Or did you mean this was an album you bought from iTunes, in which case it really isn't a "CD" (which is a hard, plastic, shiny disc) and I'm at risk of getting confused. If it is a corrupt file that you downloaded, delete the file and try downloading it again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies). Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
If it repeatedly downloads corrupted:
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.

An alert pops up and asks if I want to merge my contacts with Yahoo. If I merge, will it add duplicates?

An alert pops up and asks if I want to merge my contacts with Yahoo.
If I merge, will it add duplicates, if there are some?
I don't want duplicates.
If it will add duplicates, how do I tell yahoo to quit asking me if I want to merge.

*Firefox 4 versions and later do not run on a PowerPC Mac.
*Firefox 4 and later require at least OS X 10.5 and an Intel Mac.
* http://www.mozilla.com/firefox/5.0/system-requirements/
For an unofficial Firefox 4 compatible version (TenFourFox) that runs on PowerPC Macs with OS X 10.4.11 or OS X 10.5.8 you can look at:
* http://www.floodgap.com/software/tenfourfox/
* http://code.google.com/p/tenfourfox/
Firefox 3.6.x (Mac OS X 10.4 and later) can be found here:
* http://www.mozilla.com/en-US/firefox/all-older.html

I bought a ringtone on my old iPhone 4S and now on my iPhone 5 I tried to download it for my ringtone and when I hit but it says I already purchased it and asks if I want to purchase it again. With anything else it just downloads free.

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