I bought a season pass for cod and it doesn't work

So I went to best buy, bought call of duty advanced warfare, the lady askede of I wanted season pass with it and I said yes. When I got home, I installed call of duty into my Xbox one and then proceeded to redeem my season pass code. When I typed it in and clicked enter, it did nothing. I tried again and it said that my code was already used! Can someone help me?!

Hi matlun,
Based on what you mentioned, it sounds as though your season pass code may have been redeemed when you initially tried to enter it despite your console not progressing to a validation screen. We aren't able to verify this though, as Microsoft is responsible for the administration and maintenance of these codes. When you can, I'd encourage you to check out this article on Microsoft's official Xbox support site and to see if any of the suggested solutions work for you:
Troubleshoot Xbox Live code redemption issues
I hope this helps. And thanks for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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