I bought a Skype subscription , "unlimited world",...

First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit.
She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny.
And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
Simon

Hi Simon
Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
Only 8 countries are included in the Unlimited World subscription as you may now be aware.
If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
I also understand that most grandparents do not have good PC skills too.
I hope this may help.
Steve
(Super Users do not work for Skype, but help people here in the forums)

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Skype credit & unlimited world calls seem not right

I bought a skype deal for World for 3 months. This says I could call USA and Canada mobile phones without any extra cost. I could also call landlines in Venezuela for the period without an extra cost.I attempted to call a mobile phone this morning and it said I dont have enough credit. What does it mean if it is clearly written on your page https://www.skype.com/en/rates/?nu=subs-calling that I could use same to call without any extra cost? I need to understand more. I cant make both out.Whats going on?

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

Cancel a subscriptions Unlimited World

Please cancel my subscription Unlimited World. My name account is cunizony. I have tried several time to cancel but there is no cancel subscription link to click. Please let me know if the problem have been solved

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

Re: I bought subscription unlimited world and paye...

I had a small amount of credit when I signed up for the Unlimited World Subscription.
I'm calling a bank in the UK (def a landline), and Skype used my existing credit, then disconnected the call and now refuses to reconnect the call due to INSUFFICIENT CREDIT.
WHAT GIVES, SKYPE?????

autophile wrote:
I'm calling a bank in the UK (def a landline),
Hello
You were charged correctly. The bank # you called is a very expensive UK "shared cost" premium line and is not included in any Subscription. Only calls to domestic landlines are covered.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Forwarding to Skype using Unlimited World?

Help please.
I urgently need to forward calls to my Android, to my desktop Skype. I am expecting a call about a job interview, but my phone is broken.
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nhappl wrote:
I have an unlimited World subscription but when I try to use my Skype to Go number to call my daughter in NZ, I get a message saying that I need to buy more Skype Credit?! This number worked fine before I had the subscription.
Is your daughter's phone a mobile phone? If so, calls to mobiles in New Zealand are not covered by the Unlimited World subscription, and require Skype Credit.
The Unlimited World subscription covers calling to around 40 countries. For most of those countries, it only covers calls to landline phones. For a few countries, it also includes calling to mobile phones as well as landline phones. Click on "Subscriptions" below, then look for the link showing the countries covered by the Unlimited World subscription. It will break out the countries where calls to both landline and mobile phones are covered, and others where calls only to landline phones are covered.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype credit & unlimited world calling

Hi,
I've subscribed for unlimited world calling free month and it was working great.
However it seems my Skype credit have been charged for the same and my skype credit is null now. When u try to make call using unlimited world call I couldn't make a call as it says you don't have credit balance.
I was in an impression to subscribe for this once my free month gets over, but since it makes me think that Skype credit is charged for the free call I have hesitation to make the subscription.
Could you make me understand the below
1. What's the difference between Skype credit and Skype subscription
2. Say if I subscribe to UWC for $13.99 do I need to buy a Skype credit separately to make calls?
Thank you in advance.
Solved!
Go to Solution.

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

Double subscription - unlimited world & refund iss...

subscribed unlimited world via skype manager and using it already for years.
Nov/06 receive skype credit from skype manager.
this skype credited was somehow deducted by skype spersonal account and saying that I have subscribed another unlimited world through personal account. That means I have 2 world unlimited subscriptions at the same time.
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Hi there,
Afaik == You have to request a refund. ==
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Cancel Skype Premium Unlimited World

Hello - I am trying (for the last hour) to find the way to cancel the Free Trails I signed up for last Feb 27th, before they come due in a few days. I have followed 2 sets of directions, but the teh words I am to click on never appear. Can you advise please?
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Solved!
Go to Solution.

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

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Hi,
Mexico is not included in your offer.
Please see my answer: http://community.skype.com/t5/Subscriptions/Unlimited-world-settings/td-p/1406615
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

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There are some restrictions to the types of numbers you can call or that are covered. You may want to take a look at this thread:
http://community.skype.com/t5/Subscriptions/Unlimited-World-coverage-and-troubleshooting/td-p/839824

Skype + Subscription + iPhone

Hi,
I was just wondering- I have a Skype Subscription (unlimited CA + US), if I'm on wifi and I use my iphone to make a skype call, does that still fall within my subscription?

lucygoodman wrote:
I have the same issue and can not find any support for this on the Skype website. I bought the subscription specifically so that I could use from my phone (while online obviously) but it doesn't appear to recognise the skype subscription. Am using lphone 4
When you log into your account on the Skype website (using the "Account" link at the top of the page), do you see your subscription listed there? If so, then you are covered. The iPhone apps show how much Skype Credit you have, but do not display the subscription(s) you have.
If you do not see your subscription listed when you log into your account here on the Skype web site, contact Skype Support so that you can get things straightened out and you have access to your subscription.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype subscription in Korea

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Hi, Kppritch, and welcome to the Community,
According to the Skype Rates page of the Skype website, "Unlimited World" includes calls to U.K. land lines - just not mobile numbers.
Please see the details copied and pasted, below.
Regards,
Elaine
http://www.skype.com/en/rates/#scom
Unlimited World
Includes USA, UK, China and over 60 other countries; excluding Colombian rural areas - LEX.
See details
Calls are unlimited2
$13.99/month
2 A fair usage policy applies to calling phones. Excludes special, premium and non-geographic numbers.
Call landlines and mobiles in:
Canada
China
Guam
Hong Kong SAR
Puerto Rico
Singapore
Thailand
United States
Call landlines only in:
Andorra
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Chile
Colombia
Costa Rica
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guadeloupe
Hungary
Iceland
Indonesia (Jakarta)
Ireland, Republic of
Israel
Italy
Japan
Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Mexico (Guadalajara, Mexico City, Monterrey)
Morocco
Netherlands
New Zealand
Norway
Panama
Paraguay
Peru
Poland
Portugal
Romania
Russia
Russia (Moscow, St Petersburg)
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
Venezuela
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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I bought a Skype subscription , "unlimited world",...

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