I bought a song off Itunes and it says it has been dowloaded and is already on my phone. However it is not. It will only play off of WIFI and will not let me delete it so I can redownload it again.
So I bought the song 'Gold' by Britt Nicole the other day because I heard it on the radio and liked it.
It downloaded normally except I accidentally clicked the little 'stop' button that displays while it is still downloading to my Iphone. It would not play, and it was greyed out so I couldn't even select it. No biggie, I thought, I'll just delete the song and download it again.
Wrong, I couldn't delete it, and I couldn't plaly the song either. So I deleted my entire music library from my storage thinking it would solve the issue. It didn't. Every song was deleted from my phone EXCEPT 'Gold.' It was still saying it was already on my phone, already downloaded. But it isn't there.
I can only play the song when I am on wifi in my house. Other than that it says I have the song downloaded already but I don't really have it. It's annoying and I've googled for an answer but can't find one. Please help! I don't really want to have to reset my phone just to solve the issue.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Download the song on your syncing computer and sync via iTunes.
Then delete/redownload as necessary.
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The items that you can purchase from iTunes in the form of apps are for either an iOS device (iPhone, iPad, iPod) or for Mac Computers.
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Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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Best of luck,
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