I bought a song on iTunes and no matter what I do it won't download.
It's just constantly stuck on "zero KB of 8.6 MB". I'm able to purchase and download other songs and podcasts with no problem though, any help would be much appreciated.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes (or the Purchased tab in the iTunes store app on your phone).
If you aren't in a country where you can re-download music or if it re-downloads with the same problem then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Similar Messages
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I bought a song in ITUNES and had problem downloading it. I contacted support and they downloaded the song for me. Now when I try to play the song, I get a message saying my computer isn't authorized to play it. I try reauthorizing but that doesn't work, just keep getting the same message. Can anyone help?
Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best of luck,
Mario -
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Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best of luck,
Mario -
i just bought a song on itunes and it downloaded it but for some reason is not playing. o you know why?
- Try a reset. it cures many ill and nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Does it play in iTunes on the computer?
- Delete the song and redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Ask iTunes for a redownload.
How to report an issue with Your iTunes Store purchase -
I bought my song from iTunes and it wont download to my iPhone.
I bought my song from iTunes and it wont download to my iPhone.
What have you tried?
What happened?
Error message?
What did it say? -
I bought a song on itunes and now when I go to listen to it it plays through about 20 seconds of the song and then it just skips to the next song. At first I thought there was something wrong with my ipod so I tried plugging it into my lap top but the same thing happens on my lap top. How do I get it to play the whole song?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the song and redownload it by
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
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I bought a song on itunes and didn't get it.
I bought a song on itunes and it didnt' download, I can't find it anywhere on my computer and it didn't sync to my ipod. It's the first time I ever bought something on itunes, what did I do wrong?
Who can say...
Try and Download it again...
Download Past Purchases
http://support.apple.com/kb/HT2519 -
I bought a song on itunes and I cant get it to download to my iphone....other songs I purchased afterwards have. How can I get it to download?
Who can say...
Try and Download it again...
Download Past Purchases
http://support.apple.com/kb/HT2519 -
I bought a song on itunes and it didn't show up in my purchased files
I bought a song on itunes and it didn't show up in my purchased files
You need to look here for purchased items:
Open the iTunes Store, under Quick Links on the right side of the window, click on Purchased>Music>Songs>Not on this Computer.
Cheers,
GB -
i bought 3 songs from itunes and when i upgrade my iphone all songs disappeared. how do i get them back?
Sync it the same way you got it on the device to begin with.
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I bought a song on iTunes and it started downloading but then about half way through it seemed to stop downloading so I pressed the square stop button in he middle of the downloading circle so that I could try and restart the download. But when I went back to iTunes, instead of having the cloud and the arrow to let me download the song from the cloud next to it, it said "Play" as if I had already downloaded the song. So I went back to my music library to try and find the song but it's not there and iTunes isn't letting me download it cause it says I already have it. Please help.
http://www.everythingicafe.com/quick-tips-how-to-delete-songs-from-your-iphone-i pad-or-ipod-touch/2012/02/14/
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I just bought songs on itunes and they came over but some with a ! and fadeed out .I was not able to put them in to my differt tabs i have. What is it doing and will the come over soon or do I have to do something?
No, something is wrong.
Login (in iTunes) to your account, in the pref's is a button to "report problem"
Use it and tell them.
They'll let you download again.
Scott -
So I bought a song on iTunes... I click on it to make it play... First thing you know, The album photo is not there and I can't play the song if I dont have the internet
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
Otherwise youwill have to delete and redownoad when wifi is available
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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