I bought a used iPhone 4S but I cannot add or delete apps

I bought a used iPhone 4S but I cannot add or delete apps or music.   Cannot reset as no tab is found under General. And I do not have iCloud PW of previous owner. I thought whom I purchased from was reliable but may have been taken. Any ideas how to resolve problem if solvable or how can I found out if phone was stolen?    I have purchased other used before without such a problem. Thanks for any help.

Have you tried recovery mode?
If you can't update or restore your iOS device - Apple Support

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  • I bought a used iphone and the previous owner forgot to delete their icloud account, so I cant add mine. Is there anything I can do?

    I cant seem to get in contact with the previous owner.

    You are experiencing Activation Lock.  If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
    iCloud: Find My iPhone Activation Lock in iOS 7
    What if I purchase a device that is still linked to the previous owner's account?
    Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
    How do I check for Activation Lock before purchasing a used device?
    When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
    Follow each of these steps to make sure that you can use the device you purchase:
    Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
    Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to
    icloud.com/find
    . Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
    You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

  • HT202649 Hello, I just bought a used iPhone 4S but can't get past the ID to continue set up. I went to iforgot as requested to reset my password to my existing account. Still can't get past the ID.

    Hello,
    I am having setup issues with a used 4S iphone. I can't get past the Apple ID step.
    First it said it was an existing ID and I should go to iforgot and reset my password.
    I did, but still keep getting the error message.
    Then I entered the serial number online support and it said the ID was another account. Would that be the seller?
    Do I need to get them to unregister under their name before I can proceed? Or...
    Please help. I start  new job on Monday that required me to have a smartphone. I need it up and running.
    Thank you
    R

    Yes, you have encountered Activation Lock (Find My iPhone Activation Lock - Apple Support). The only way that phone will ever be usable is if the owner the phone is locked to releases it (see: Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support). If you are lucky the phone is locked to the seller, so you can ask them to unlock it. If the seller is merely a middleman and the previous owner is not the seller it gets much more complicated. It's even possible that you bought a stolen phone, in which case you will never be able to use it and you should return it for a refund.

  • HT1222 I'm using iphone 4S but I cannot install the new IOS7. Why?

    I downloaded the new ios but I can install it.

    It says that Software Update is not available at this time. Try again later.

  • I am currently using IPhone 4, but recently bought an IPhone 4s. Is it possible for me to keep using both phones? The IPhone 4 will just be an Ipod Touch and Iphone 4S will be my new phone. Thanks..

    I am currently using IPhone 4, but recently bought an IPhone 4s. Is it possible for me to keep using both phones? The IPhone 4 will just be an Ipod Touch and Iphone 4S will be my new phone. Thanks..

    Using an iPhone without a wireless service plan

  • I bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???

    i bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???

    If it's still asking for the seller's Apple ID and password, then he most likely did not actually remove the iPhone from iCloud. If the problem persists, return the iPhone and get your money back. The seller can figure out the problem and resell the iPhone later.
    Regards.

  • Hi ...Some days ago i bought a used iphone 4s....but i can't activate the phone...when i connect it to itunes it shown that activate the phone but the person was not give me the ID & password....pls help me for this issue....Iphone is my favourite ph

    Hi ...Some days ago i bought a used iphone 4s....but i can't activate the phone...when i connect it to itunes it shown that activate the phone but the person was not give me the ID & password....pls help me for this issue....Iphone is my favourite phone...in my child hood i love Apple products & till now......I can't activate it & for this reason i can't find the carrier network & can't make any call....pls help me...thanks for always support..My device ios is 7.1.2
    & IMEI is : *****
    Br-----------------------
    Fazlur
    <Personal Information Edited By Host>

    It's a security risk to post your IMEI number and I've asked the Hosts to remove it.
    If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

  • I have bought used iphone 3g but it is saying the carrier does`nt support what should i do ?, i have bought used iphone 3g but it is saying the carrier does`nt support what should i do ?

    i have bought used iphone 3g but it is saying the carrier does`nt support what should i do ?

    Return it for a Refund... If you can...

  • I bought a used iphone 4 today. how to transfer all my old and important data including apps and email settings from old iphone 3gs to the used iphone 4?

    i bought a used iphone 4 today. how to transfer all my old and important data including apps and email settings from old iphone 3gs to the used iphone 4? that means, making the iphone 4 just like the iphone 3gs?

    Well, you sink everything on your 3GS onto your laptop/computer. Then you reset your iPhone 4. When you are restarting it, add all those apps music (ect)  On to it. It seems difucult but for more info call Apple. I did that and he lead me step by step on how to do it. Well hope this helped~~

  • If i bought a used iphone ..... and the old owner is (( dead )) now ..... how can i activate my phone if i can not get password of his apple id ?

    if i bought a used iphone ..... and the old owner is dead now ..... how can i activate my phone if i can not get password of his apple id ?

    what if he forgot apple id or password
    we are here in middle east get many problems like that
    is it easy to tell customer sorry
    i forgot my email address or password or can't get it back ?
    i know it is a prefect idea ti safe your iphone
    but also the solution must be LOGIC ...... there is must be another solution
    whatever it will be

  • I'm using iPhone 5 but I can't found any captured photos in icon photos or gallery

    I bought a new iphone 5 but when I started to use the camera, I found out that captured photos and videos were no where to find in icon "photos or videos".. I need help how to figure it out...and I dont have any idea where to locate the saved pictures and videos..and if I tried to use the camera or video.. the "enter passcode" is kept on popping up but wjhen i tried to unlock the passcose its just repeating to pop up and a black display with logo of apple kept on showing...really appreciated if there's any help.thanks

    yeah i know that but the problem is there is no photo or video stored in the camera roll album of the photos.. and just now I cant unlock the passcode..i have the correct passcode but dont have any idea why i cant unlock it..it kept on showing "enter passcode" and after that a black display with logo of apple kept on appearing..

  • I have bought an used Iphone 5. I dont have the password for the existing login id of the old owner. How do i use the phone and change the log in id?

    I have bought an used Iphone 5. I dont have the password for the existing login id of the old owner. How do i use the phone and change the log in id?

    Unfortunatly the only way that you can get it off is to get the old user to input the password.  You may need to contact that old user and see if he can put the old password in.  hope this helps.

  • Hello I am using iPhone 5s but after upgrading to iOS 8.0.1 I am unable to signin my iCloud account ?

    Hello
    i am using iPhone 5s, but after upgrading to iOS 8.0.1 I am unable to sigin my iCloud account
    whenever i try to signin it shows " verification failed" / " the password you entered in incorrect"
    i changed by Apple ID PASSWORD three times and tried to signin but it shows same as above - verification failed / password is incorrect
    please suggest
    regards
    karan deep singh

    I believe that all iPhones, purchased in Egypt, from official sources, are sold as carrier locked. So, your phone was hacked by someone so you could use it in Germany. Sorry, but that's what happens to hacked iPhones.
    No one here can help you, nor can/will Apple, and since none of the carriers in Egypt offer official unlocking, your choices are not good.

  • Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

    Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

    Hi FuzzyDunlopIsMe,
    Welcome to the Support Communities!
    It's possible that resetting your password multiple times has triggered this security.  Click on the link below for assistance with your Apple ID Account:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Here is some additional information regarding your Apple ID:
    Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
    http://support.apple.com/kb/ts2446
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    Click on My Apple ID to access and edit your account.
    Cheers,
    - Judy

  • I bought a used iphone can someone tell me how to change the apple id on phone please. Thank You!

    I bought a used iphone yesterday and it has a apple id on it and I need to know how to change that apple id over to my id. I do not have the password for the previous owner. Can someone please help me with this? Thank you!

    Removing data is all or none, and "forgetting" to do so before selling your phone is no "small thing" - it's like selling your purse with your wallet and credit cards still inside.
    So I am afraid you were not very helpful!
    Every day there are posts from people with obviosly found or stolen iPhones who mysteriouly "forget" their passcode (or forget to obtian it from the prior owner) and who somehow don't have access to the computer the phone was synced with, looking for help to gain access to the phone.  I'm not interested in helping others boost iPhones.

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