I bought a used iphone and its locked by icloud
Hello, i need help from the apple people.
I bought a used iphone 4 on a swap meet, when i try to activate it says that i need to put the icloud email and password, the thing is i cant find the guy that sold me the iphone, is it posibble to know the email account (not the password) linked to this iphone ( imei: 012748001389030), so i can send an email to the previos owner requesting him to disable that option. because when i try to activate i just get c********@gmail.com, and i dont know the email.
Thanks
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
Rreynoso7 wrote:
I bought a used iphone 4 on a swap meet,
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.
Similar Messages
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I bought a used iPhone and found him email iCloud does not affect me so how can I deleted this email in order to use the device freely and privacy
help me pleaseYou can't. Return the phone for a refund, if you can, because without the previous owner's Apple ID/Password, you will not be able to re-activate the phone. It will be useless to you.
Apple can't/won't help you with this. -
Bought a used imac but its locked by old username and password
bought a used imac but its locked by old username and password
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support. -
Bought a used iphone and someones icloud account is on it. I reset it with itunes and then it only lets me get so far when it says it is still tied to another account. How can I delete it without there email and password???
Welcome to the Apple community cstm28.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
restore wrong backup on my iphone and it locked with icloud account and i can't get the password, any help?
Hello Hoppayoppa
You would need to have the owner of that iCloud account to turn off. It can be done without them there. Check out the article below for more information. After that is done, you can put the correct backup on your iPhone.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Regards,
-Norm G. -
i have a iphone that my daughter gave me and its locked how do i unlock it with no minutes on it
Ask her for the passcode If she does not have or remember it restore it as new phone. All data on it will be lost
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I cant seem to get in contact with the previous owner.
You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
iCloud: Find My iPhone Activation Lock in iOS 7
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to
icloud.com/find
. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process. -
I just bought a ipad 2 and its lock by apple how do i unlock it
i just bought an ipad 2 and it is lock by apple i am not the original owener. what do i have to do to make it work..
No, it is not locked by Apple. It is locked but the person that sold you the iPad and only thyer can unlock the device. If you cannot get in touch with them, you will have a totally useless device on your hands. This is what they have to do.
What to do before selling or giving away your iPhone, iPad ... -
Sold iPhone and its still on iCloud
I've been reading a lot of similar situations posted but none have been like mine. I recently sold my iPhone 4s on eBay and before sending it I erased all of the content and settings on the phone. However, when the person who purchased the phone tried logging in it said "This iPhone is currently linked to an Apple ID (x****@gmail.com). Sign in with the Apple IS that was used to set up this iPhone." I went on to iCloud to delete it from the account under Find My iPhone but it wasn't there under All Devices. What do I do?
How to BackUp > http://support.apple.com/kb/ht1766
What gets Backed Up
iTunes http://support.apple.com/kb/ht4946
iCloud http://support.apple.com/kb/PH2584 -
Hey, i bought an iphone from online shop as a used phone and its locked by orange france, i contact them to unlock it but they refused, they said that we regret to inform you that we'r not able to unlock second hand phones? I need your help please. Its not fair , apple should figure it out
Regards,
OrangeThis is no different with any carrier locked phone. Getting a carrier locked phone officially unlocked is the responsibility of the carrier, not the cell phone manufacturer. A cell phone manufacture cannot unlock a carrier locked phone without the carrier's authorization.
An iPhone sold as officially unlocked when new can be used by others as a second hand phone, and the same with any carrier locked iPhone that can be unlocked by the carrier, and many carriers offer it. -
I just bought a used macbook and its been completely updated, but I cant find imovie on it. Some of the other iLife appliations are already installed onto the computer though, am I going to have to buy imovie from the app store?
iMovie is not part of iLife anymore. If you want iMovie you will have to purchase a boxed set iLife '09 or '11 that comes on DVD. It's not available in the App Store. You will find boxed sets of iLife via Google and Amazon.
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I thought my pictures was safe in the iCloud, but I was not aware of the 30 days and the 1000 pictures, so I lost quite a lot of pictures... is there any possibilities to find them again? I have only used iphone and ipad.
Not through iCloud, but are they still on your iPad or iPhone? Open Photos, then go to the Albums and see if they are still in the main Camera Roll rather than My Photo Stream. If they are in there, it would be a good idea to sync the devices to a computer so you can store the photos.
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I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4.
jatpri1730 wrote:
I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4.
Unfortunately, AT&T does not provide unlocking.
Stedman -
Hii all, I just bought an used iphone 5c from an user and only after a few weeks realised that it got activation locked. He might be unaware of that. Is it possible to get back to him and unlock the device for me as i have not contacts with him presently.
Well first you need to sync your iPhone 4 with your Mac/PC so that it will transfer all your music, apps, podcasts, etc. Then sync your iPod Touch and the media you selected during the sync should be there on your iPhone. If you have difficulty in transferring media from iPhone to your computer, try softwares like TransCopy. They will help in transferring data from your iphone to your computer. Dont forget to check that all the transferred data is in the iTunes media folder so that the iTunes can locate the files. Link to Transcopy software :
http://www.copytrans.net/copytrans.php -
i bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???
If it's still asking for the seller's Apple ID and password, then he most likely did not actually remove the iPhone from iCloud. If the problem persists, return the iPhone and get your money back. The seller can figure out the problem and resell the iPhone later.
Regards.
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