I bought a used iPod and they were previously signed onto their iCloud. I have been wanting to change it but I have not been able to sign out of the previous account because I cannot sign out of "Find My iPod Touch". How am I able to log that off?
I bought a used iPod and they were previously signed onto their iCloud account. I have been wanting to change it but I have not been able to sign out of the previous account because I cannot sign out of "Find My iPod Touch" due to not knowing the password. How am I able to shut that off and log into my own account?
You can't. This is a security feature to prevent the resale of stolen iOS devices. You need to contact the seller and have him/her remove it from their iCloud account. Or return and get your money back. See: Find My iPhone Activation Lock - Apple Support
Similar Messages
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This is stupid. Since iTunes 12 came out I cannot open the P.O.S. software on my computer (Windows 7 64-bit). I have uninstalled the correct way, was told that my iTunes library was corrupted and to recreate it, which I did. Then I was told to downgrade my iTunes to an older version. Guess what? I can't because my library was created with a newer version. I cannot make changes to my account because I cannot sign in to iTunes since it won't stay up long enough.
Anyone have any luck fixing this crap program??
<Re-Titled by Host>As I said, some items cannot be purchased with an existing credit on an account no matter how much it is. It can only be purchased with a charge to a credit card.
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Hello.
I am having much difficulty using any software drum program. I am trying to use EZ Drummer and the drum programs in Logic, with limited success. I was using them, and they were working, but this is no longer the case. Please help me navigate my way through these issues, if possible.
Thanks.
EricAha! I have sorted it.
For those with similar problems, the solution is this:
Macintosh HD > Library > Audio > MIDI Drivers
Then delete DigiDioMidiDriver.plugin -
My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?
Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716) -
It's so annoying!! I have created a new Apple ID but after I click verify it just goes back to the previous page!!! It''s really frustrating I have tried for more than 4H, and the problem is not about the apple ID. I can download apps with the apple ID, which means IMessage is the problem! I restarted my iPad, I logged in and out of the apple ID in the store, AND YET IT STILL WON'T WORK, PLEASE HELP!
Hi Vmanfromusa!
It sounds like you are having an issue with activating your iMessage app on your iPad. An article outlining some troubleshooting steps for this issue can be found here:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I am trying to send an email. The contact is not in my list of Yahoo contacts. It is in iCloud, but not in Yahoo. My iCloud Contacts had way more contacts, so I turned off contacts on my IPad and deleted them. I turned it back on and they were supposed to Sync.
Please Help Me....No. Change the passwords for all acounts used on the iPod.
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After a rescent update on my ipad 3 I can no longer connect to my pc with WIFI. I have tried resetting ipad and itunes but nothing works. Talked to support and they were no help. Any suggestions?
What error do you get if any?
Have you tried connecting to another network besides your own?
Do you use DHCP on your router or static IP address? -
Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I purchased an iphone for my daughter and we are using the same account and she deleted some contacts from her phone and they were deleted off of my contacts as well. Is there a way to use icloud backup to reinstall the contacts to my phone?
Welcome to the Apple community.
You can only restore them from a Computer backup. This has occurred because you are sharing an iCloud account. ideally you should each have your own iCloud account, that way you can each manage your own mail, contacts, calendars, documents etc and avoid unintentional deletions and unwanted editing. If there is information you wish to share between you, this can be done with a secondary account.
Having separate iCloud accounts, doesn't mean you have to have separate iTunes accounts, so whilst you keep your personal data separate, you can continue to share music, apps, books, TV shows, movies etc. -
In April 3o,2012 and May 9,2012 some purchases of $38.75 and $24.51 were made and they were not made by me because i never spend that much. Thing is that on February 7,2012 my ipod was stolen and i havn´t gotten it back since, i know have a new ipod and have made some purchases but never that much. I need to know who did this !!!!!!
The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Whether or not they'll do anything for you I don't know, particularly if you didn't change the password after your iPod was stolen.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards. -
my iPod got stolen and I did not turn on find my ipod and they restored the ipod so I can not locate it on the map
please help me because it was a birthday present from my Grand ma.- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
Bought a used iphone and someones icloud account is on it. I reset it with itunes and then it only lets me get so far when it says it is still tied to another account. How can I delete it without there email and password???
Welcome to the Apple community cstm28.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
I want to use the same account for all my apple devices (macbook air, imac and iphone). I can't see how I can amend the iphone account because it is in grey? I also can't remember the password for this account so i can't even delete it and start again?
Help!
ThanksDeleting an iCloud account only deletes it from the Device, not from iCloud. In iOS 8, the name of this setting changed to "Sign Out" as that is a better reflection of what actually happens. Your iCloud data remains on the server, available to devices still signed into the account, but the device you sign out of the account on is disconnected from the account, and as a result, the iCloud data from that account is removed from the device. It will redownload to the device should you sign back into the account.
The only issue you'll run into when you switch between accounts is with my photo stream photos older than 30 days. When you delete (or sign out of) and account, your photo stream photos are deleted along with the other data from the account in question. However, unlike other data which remains on the server and can redownload to your device when you sign back in, my photo stream photos only remain in iCloud for 30 days. When you sign back in, you will only get back my photo stream photos added in the last 30 days (as older photos are no longer in iCloud to redownload). Like other account data, any my photo stream photos on your other devices signed into the account are unaffected by this. If you want to keep older my photo stream photos on your device as you change iCloud accounts, save them to your camera roll before deleting (signing out of) the account. -
I am selling my sons ipod and i need to reset the ipod from the itunes account because there is a password and no one remembers it. I am not an expert ( or even close) on the itunes stuff so I have tried everything I can see.
If you have a passcode to the screen lock that you've forgotten and your device is running iOS 6 or earlier, restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
If your device is running iOS 7 and you set up Find My iPhone (iPad/iPod), however, then it has the Activation Lock on it and you'll need to enter in your Apple ID and password after erasing to be able to restore the device:
http://support.apple.com/kb/HT5818
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
I bought a used pc and someone else's iTunes is on it, how do I sign out of it so I can sign in to mine?
Hi AKKY79,
Thanks for using Apple Support Communities. You can sign out of the iTunes Store and sign in as your own account by following these instructions:
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Choose Store > Sign In (or Sign Out).
If the Store menu does not appear, you can turn on iTunes menus as described here:
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
Cheers,
- Ari
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