I bought adobe CC education license, and adobe asks me for a serial number

I bought adobe CC education license, and adobe asks me for a serial number@

Signing out of one Creative Cloud application deactivates all Creative Cloud applications associated with your Adobe ID on that computer.
Make sure that your computer is connected to the Internet.
Start the application.
Choose Help > Sign Out (Your Adobe ID).
Click Sign Out.
Alternately, you can sign out from all Creative Cloud applications on your machine using the Creative Cloud app for desktop.
Open the Creative Cloud Desktop App.
Choose the Settings icon.
Choose Preferences.
Choose Account.
Choose Sign Out from Creative Cloud.
Running into a problem? See Common Deactivation Issues.
Refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
Regards
Rajshree

Similar Messages

  • I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

    I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
    otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!! 
    I want to USE the products….CAN YOU HELP ME????
    regards,
    Leticia
    There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    If you really want to cancel, You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Im trying to sign into my adobe profile and keep asking me for my serial number of any recently purchased promgrams but i dont have any register products since the only product i have is aadobe reader and i downloaded it from the google play store....i am

    wassup

    Branching this to a separate discussion.
    Idontextistyt were you previously able to utilize your Creative Cloud Membership or have you always been prompted to enter a serial number?  Also which operating system are you using?  Finally are you on a managed network?

  • I bought a second license and I can't find the serial number, I have tried to contact adobe like 4 times and got no luck. Any help on where to find it? is it the same serial as the first copy we have?

    I bought a second license and I can't find the serial number, I have tried to contact adobe like 4 times and got no luck. Any help on where to find it? is it the same serial as the first copy we have?

    Hello,
    This order no is for subscription of Adobe Captivate 8. In order to install subscription you need not to enter any serial key .During the installation it will prompt you to enter your Adobe Id and it will validate your subscription after validating your Adobe Id from the server. I mean you have to sign in with your Adobe Id during the installation which you have used at the time of purchasing the subscription.
    So for installation and activation you dont need any serial key . Just sign in and it will automatically activate your subscription .
    For more information on subscription please click on the link below.
    http://www.adobe.com/in/products/captivate/faq.html#subscription
    Regards,
    Rajeev.

  • I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

    I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • My Adobe X! trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my

    My Adobe XI trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my Adobe ID? "activate with Adobe ID" is not an option on my screen. It only asks me for the serial number.

    uninstall your acrobat XI.
    if win os clean, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    then dl the desktop cc app and use it to install your subscription acrobat XI, Creative Cloud Help | Creative Cloud for desktop

  • Aperture forgets it license and asks me for the serial number over and over again

    Hi,
    This is getting ridiculous to the point where I'm thinking of just ditching Aperture.  It's continually forgetting is license and asking me for the serial number over and over again.  I have the original serial number and an upgrade number when I upgraded to v3, but right now, it's not  accepting either of them. What's going on and how do I fix it permanently?
    Thanks,
    Rob

    Rob, have you upgraded to Aperture 3.4.3? This is supposed to have fixed the serial number problem:
    http://support.apple.com/kb/DL1610
    About Aperture 3.4.3
    Addresses an issue that could cause a licensed copy of Aperture to prompt for a serial number with each launch
    Be sure to enter the serial number, when you are logged in from an account with Administrator priveleges - otherwise can it not be stored.
    Aperture is installed for all users on your mac, so the serial number is written to the system library, not the user library, and this requires read/write access for administrators. Do you enter your serial number using an administrator account?
    When did this start? Have you migrated your system from from another mac? Then you still may have an older ProAppSystemID file  or Aperture cannot write to the System Library.
    To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.
    Quit Aperture.
    Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    Reenter your serial number, hopefully for the last time.
    Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
    Use the Finder's "Go" menu
         Go > Got to folder    and  enter /tmp into the textfield. If you see the file there, move it to its proper location.
    In this case you may want to repair the permissions on your system drive; you can do this using the "First Aid" tools in "Disk Utility" (located in Applications > Utilities)
    Regards
    Léonie

  • Hi, I did the 30-day trial of indesign, now I bought the student package and when installing it they ask me for my serial number and I didn't get any.. please help!!!

    Hi, I did the 30-day trial of indesign, now I bought the student package and when installing it they ask me for my serial number and I didn't get any.. please help!!!

    We have received your payment - thank you! For your information are the details of the order here:
    Ordering information:
    Creative Cloud membership Photo Student and Teacher Edition (one-year)
    74.00 DKK per. month
    Order number[Removed by moderator]
    18.50 DKK charges
    Total payment today:  
    92.50 DKK

  • I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

    I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
    Please help

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

    I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

    Moving this discussion to the Creative Cloud Download & Install forum.
    Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server.  You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

  • Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

    Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

    Hi Glenn,
    Kindly try out the steps mentioned in the link below and see if you are able to serialize your software.
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Try Solution 2: Clean up cached user login information.
    Please share the results after performing the steps.
    Thanks,
    Atul Saini

  • I paid for Lightroom and have been using it for over a year now. Ive just tried to open the app and it's asking me for a serial number.

    I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.

    Have you subscribed to the creative cloud photography package?
    If you have, does Lightroom show as being available to install from the CC application manager?
    Did you update your Lightroom just before this problem started?
    What operating system?

  • I installed photoshop cs6 in my new computer and when it asks me for my serial number I write it but it wont accept it

    I installed photoshop cs6 in my new computer and when it asks me for my serial number I write it but it wont accept it

    There are two steps when entering a serial number:
    When you enter it in the 24-digit field, you should see a green checkmark. If you see a red x, you may have mis-typed the number, as Ben pointed out, it could be for a suite instead of a standalone product.
    If it takes the number and installs, then activation is the next step. If it fails to activate, you may have exceeded your activations or the number might have been retired.
    In that case, contact Customer Care with proof of purchase.
    Contact Customer Care

  • Aperture running in Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

    I recently purchased Aperture from App store and this was running fine until I upgraded to Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

    I also have this problem! Mine is also not from the App Store. I had purchased Aperture 1, then upgrades for both version 2 and version 3. It's annoying as it is, but I also have to enter my previous serial number as well since it was an upgrade.
    Following this thread in the hopes that someone will have a solution.

  • I down loaded the new CS2 and it asking fir my new serial number which I put in but will not work what do I do?

    loaded the new CS2 and it asking fir my new serial number which I put in but will not work what do I do?

    Download the installer from Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Install and use the new serial number provided at the link above. Your existing serial number will no longer work.

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