I bought adobe premiere elements 12 and my serial number doesn't work

i bought adobe premiere elements 12 and my serial number doesn't work

anthony2504
Did you just purchase Premiere Elements 12 - online download or installation disc?
Was the program ever installed by you a while back and are you trying to reinstall it now?
Are you sure that you are working with the serial number and not a redemption code?
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
When working with downloads and installs, please work with antivirus and firewall(s) disabled.
Please review and consider, and then we can decide what next.
Thank you.
ATR

Similar Messages

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    Russel Pidot
    Did you purchase Premiere Elements 12 from Adobe direct?
    I am assuming your download of Premiere Elements was a purchased download rather than the tryout download.
    Adobe is the only one to sort out serial number and activation issue.
    Please use the following link to contact Adobe via its Adobe Chat.
    Contact Customer Care
    As of a few moments ago, there was an active Chat Panel at the end of that link.
    Please let us know the outcome.
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    ATR

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    Look here
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