I bought an album a while ago it won't let me retrieve it

I bought an album a while ago it says i've purchsed it so i wanted to put it on my new computer but the purchased button is light grey and you can't click on it it's not in my library and not in my purchsed for my account i can't figure it out

Hello bsmwpnclzais
Check in the purchased section in the iTunes Store to see if it has been downloaded to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

Similar Messages

  • I bought an album on iTunes, but it won't let me download it, and it's not giving the option to download it.

    Does anyone know how to fix this?

    When you get your email recipt, click on report problem and tell them this exact thing and they should refund you. Only thing I can thing of it to restart your device

  • I downloaded an album a while ago on my ipod and i had to restore my ipod and everything left, can i get the album back for free?

    i downloaded an album a while ago on my ipod and i had to restore my ipod and everything left, can i get the album back for free? when i restored my ipod, all of my music left but i bought a few things, but they are not in the icloud so can i get the music back?

    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519

  • I purchased an album a while ago and just got a new ipod so i downloaded all my purchases, and it all downloaded, but it downloaded the wrong songs. It says on the title that it is the correct song, but the audio is a completely different album. any help?

    I purchased an album a while ago and just got a new ipod so i downloaded all my purchases, and it all downloaded, but it downloaded the wrong songs. It says on the title that it is the correct song, but the audio is a completely different album. any help?

    If you have been using the mac.com Apple ID to make iTunes purchases recently, then there should be no issues continuing to use it with the new iPhone. I would abandon the new ID as you will never get Apple to merge the two IDs. I have had a mac.com ID for years and continue to use it with my iPhone 4S.
    Tell us the issues that you encounter trying to set up the iPhone with the mac.com account.

  • I just purchased an album off iTunes but it won't let me download one song...

    I just purchased an album off iTunes but it won't let me download one song off the album due to a -100000 error. It tells me to check for available downloads on the "store" bar, and when I click it, the file still won't download. What should I do?~ Any advice would be appreciated. =^w^=

    Hello TheCoddfish,
    Thank you for using Apple Support Communities!
    So it sounds like you have a preorder you would like to download, but it is not downloading, or you dont have the option to download it.
    Without knowing what the preorder was, and if it is released, I found this article named iTunes Store: About Pre-orders found here http://support.apple.com/kb/HT5714.
    This part in particular:
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    To view, cancel, or see the expected release dates for your pending pre-orders
    Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
    From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.
    If the album is released and you still cannot download it, I would report the issue directly to the iTunes Store support.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    All the best,
    Sterling

  • I bought a film on itunes but it won't let me transfer it to my ipod nano 7th generation

    I bought a film on itunes but it won't let me transfer it to my ipod nano 7th generation

    When you get your email recipt, click on report problem and tell them this exact thing and they should refund you. Only thing I can thing of it to restart your device

  • I recently moved my itunes library. Itunes deleted a lot of artist and album info and album art. Now it won't let me edit the info to correct it. Any advice on to correct this?

    I recently bought a new Asus laptop and moved my itunes to it. All of my files are stored on an external hard drive. In the process of importing my files into itunes on the new laptop, some artist and album info has been deleted. A lot of album art is missing as well. I attempted to correct the missing info, but now itunes won't let me edit any track, artist or album info. Any idea what the problem is and how I can fix it? Thanks.

    You can't use your account's balance for gifting, you can only use a credit card - your balance can only be used to buy content for yourself. Until you pay what you owe iTunes then you won't be able to download any items from the store on that account.
    If you haven't got a valid credit card then you can try contacting iTunes support and see if they can cancel the gift or take what you owe them from your balance: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT1725 i downloaded an album a while ago and it still has yet to download i mean i preordered it but i still dont have it i have tried everything

    Im upset that nothing is working and no one is helping

    I have this same problem.  The album shows available to download from the cloud, but the 3 remaining songs won't download.  The songs happen to be the first 3 songs on the album.  The purchase & initial download was initiated via 3G; the rest of the songs were downloaded via WiFi.  I have over 20GB of storage available on my iPhone, so it's not a capacity issue. 

  • I bought a movie a while ago and now it doesn't play

    I bought a movie of the itunes store. I played it a couple time then when i try to play it and it brought up an error messege like, "original file not found" now its just plain out not there. Itunes store is going to make me buy a new one if i want to have it

    I bought a movie of the itunes store. I played it a couple time then when i try to play it and it brought up an error messege like, "original file not found" now its just plain out not there. Itunes store is going to make me buy a new one if i want to have it

  • I preordered an album a while ago that came out in October...?

    but I didn't want to download it untill now. I don't have the original email notifying me about it and it just says purchased on both my iphone and PC. what can I do now?

    Hi, Victoria62. 
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • I had bought photoshop elements a while ago and i recently bought a new pc without realizing that it did not come with a CD reader. Is there anyway that i can download a digital copy without having to re-purchase it?

    Is there anyway this could be possible I'd really hate to have to re-purchase this program.

    Download Photoshop Elements products | 13, 12, 11, 10
    Or
    Download Photoshop Elements products | 9, 8, 7

  • How do I get from the test version of Lightroom to the full version when I bought the product a while ago for my macbook pro?

    I had to replace my solid state drive in my macbook pro. Since it was full of a strange virus nobody could identify, I only saved the files I needed and no programs. Now I tried to get the full version of Lightroom 5 again but it would not accept my serial number. What can I do?

    Download LR 5 from here: Product updates

  • Album starter edition 3.2 won't let me copy/paste pictures

    hello,
    photoshop album starter edition 3.2,winxp home,dell dimension 5100,lexmark x3350,3gig ram.
    this program will not allow me to copy/paste any pictures from MY PICTURES/DOCUMENTS. they ALL go into the photoshop program. i have to right click on the picture, use the SEND TO option, send it to my email and transfer from my email (sometimes this path will not allow the picture to enter where i want it to go because of the extended path).
    is there a way to bypass the photoshop?
    thank you.

    Wrong forum. Try http://www.adobeforums.com/webx/.3bb8b6b9/

  • I've tried to complete this album several times, but it won't let me?

    I've filled out my payment info and everything. But no matter how many times I've tried to complete the album, nothing ever happens.

    You can't setup (create) an iCloud account using a PC. You must use an Apple device, a Mac or an iPhone etc. Once you have created an account you can sign in from your PC.

  • How can I edit the actual album info?  (Get info won't let me)

    How can I edit the actual album information.  I recently loaded CD of duets, the artist name is correct, but doesn't show up on my artist listwithnstead its shown as a compilation by various artists.  When I use "Get Info" the artist name is right on all the tracks but doesn't show the correct name on the actual album  column.  Anybody know how to fix this?
    Thanks

    Questions already been asked and answered,  thanks to Turingtest2 for his wisdom.
    richfromkeswick wrote:
    How can I edit the actual album information.  I recently loaded CD of duets, the artist name is correct, but doesn't show up on my artist listwithnstead its shown as a compilation by various artists.  When I use "Get Info" the artist name is right on all the tracks but doesn't show the correct name on the actual album  column.  Anybody know how to fix this?
    Thanks
    Rich

Maybe you are looking for

  • The efficiency of data value references to avoid buffering arrays

    I would like to get NI's formal position on this question.  It was my understanding that DVR's of arrays are an efficient way of avoiding array copying when branching would ordinarily occur in their absence. This seems to be confirmed here: http://zo

  • How to crop a video

    So we have a wmv file that we are cleaning up using Soundbooth CS4. Don't really have any experience with SB, but it was included with our Creative Suite install so we thought we would give it a go. We didn't even think we could crop a video, but whe

  • Compressing "masked' quicktime movie-mask has ragged edges and white areas

    I have been masking quicktime movies with quicktime pro. I get a good-looking masked quicktime movie. But when I try to export to mp4 or other file types, the mask looks terrbile, the edges are ragged and some previously masked areas are now white. H

  • Do all editing before any color correction?

    I have just gotten final cut pro x. I have some experience (very limited a couple of years back, with a Sony Home Movie Studio Platinum). I am shooting my own music video. Really enjoying using FCPX atm.  Niggles aside (the lack of a manual save feat

  • How do I get my exfat formatted external drive indexed by spotlight?

    Well I own a macbook pro and a Toshiba external drive that orginally came with Texura NTFS software so it could work with Mac. But I decided to format it from NTFS to exfat since I ended up losing the Texura program when I formated my macbook hardriv