I bought an album and one song will not download.

a window pops up saying file is corrupted, what can i do to fix it or get the song?

How to report an issue with Your iTunes Store purchase
To report an issue with a purchase, follow these steps:
Open iTunes. If you are already signed in, skip to step 4.
Choose Store > Sign in.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Purchase History button.
Click the Report a Problem button at the bottom of your purchase history.
Click the arrow next to the purchase with which you want to report an issue.
Click the Report a Problem link next to the item with which you wish to report an issue.
Click the Problem menu.
Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
Write comments about the issue (optional).
Click the Submit button
The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours.

Similar Messages

Bought an album, but one song will not download due to "corrupt file".

I've tried closing out of iTunes. I've shut down my mac. I cannot get this flippin song downloaded, but the rest of the album downloaded fine. What do I do now?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I purchased an album and one song has not downloaded

i purchased an album and one song has not downloaded.there is nothing waiting to download and when i try to purchase the song it is highlighted in blue and says it is already purchased

And you've search your library for the track by its name ?
If you want to contact iTune Support then you can do so via the 'report a problem' page : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 I bought an album and several songs did not download

Bought an album and several songs did not download, yet itunes shows they did. I have searched for them but I cannot for the life of me figure out where they could have downloaded to. Tried to see if a way to re download them, but I haven't found it yet.

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I bought an album and one song only plays for 8 seconds

I bought an album and one song only plays for 8 seconds then skips to the next song why is this? How can i fix it?

Hi bholdrofjustice,
Thanks for visiting Apple Support Communities.
You may want to delete the song that doesn't play, and download it again using the steps in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If the song still skips after 8 seconds, you can report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Best,
Jeremy

TS1389 I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works.

I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works. I have read several posts, but many have problems with old purchases and new computers. This is a purchase I made today. I have tried deleting the SC file, and made all changes suggested by iTunes web site and other suggestions. Anybody have any suggestions I may have missed?

Your latest purchase could be corrupt...
Try this...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT204266 I downloaded an album. One song would not download because the file was corrupted.

I downloaded an album. One song would not download because the file was corrupted. Tried several more times, but no luck. What should I do next?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT203200 I had downloaded an album and 4 songs did not download. How can I fix this?

I had downloaded an album and 4 songs did not download. How can I fix this?

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

HT1491 I purchased a song on iTunes on my iPhone and the song will not download what do I need to do?

I purchased A song off of iTunes from my iPhone and it will not load the song it has been a day and the song will not load. The load bar starts loading and them it goes back to nothing and re starts the download. After a few minutes an icon will pop up and say this song can not be downloaded at this time and has two options retry and done. I don't know what to do, I restarted my phone and it does the same thing.

I'm on iOS 8.1 by the way. I forgot to update my phone information before posting.

I just bought a whole album and 5 songs did not download on my iTunes, why?

I just bought a whole album on my iPad and when it downloaded onto iTunes on my pc 5 songs came up with an error

No problem . Open iTunes on your computer and log in with your apple id that u ise to purchase the songs ,on the left it says store or apple app store ,then on the light side you should see purchases click on it you will see all the stuff you purchased shoose music then you will see your albums with a cloud next it click on the clouds the will start downloading .
Or open iTunes and log In with your apple I'd the computer will let u know that u have stuff ready to download.

TS1702 I just bought an album, and the songs are not complete.

I just bought an album on itunes, and not every song is complete. Has anyone else had this problem, and what do I need to do it get it fixed?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

TS1389 I downloaded album but one song states not authorized and will not play and will not accept authorization when entered.

I downloaded an album but one song will not play. The message says not authorized. I put in authorization info and it says this computer is authorized.
I tried to buy it again and the same error comes up not authorized, etc and nothing works.

It may be a corrupt / damaged download...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

I bought an ablum and one song didnt download at all and the other downloaded partially. How do i redownload them for free?

I downloaded the album Believe and one song did not download and another song only half way downloaded.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

TS1424 Bought and Album and one song is missing after itunes froze cant see how to dowload the missing song as it says Purchased

Bought and Album and one song is missing after itunes froze cant see how to dowload the missing song as it says Purchased
Pls Help Best and Kind Regards

Depending upon what country that you are in (music can't be re-downloaded in all countries) then see if it shows under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunee. If it shows there but doesn't have the clpud symbol against it for redownloading then is that track listed in the Music part of your library i.e. where you would click on it to play it ? If it is then delete it from there and it should then get the cloud symbol against it in Purchased.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com . iTunes Support should reply within, I think, about 24 hours.
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1725 I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

Hi Stimulator7
You may find some helpful information in the following link:
http://www.apple.com/support/itunes/store/lostmusic/
If not use the contact us link at the bottom of the page.
Hope this helps
J.C

I bought an album and one song will not download.

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