I bought an album from iTunes, the artwork and title is missing.
I am using iTunes 11.0
I bought Eminem - Curtain Call (I was feeling nostalgic due to the new Leeds Fest line-up) and the album artwork and title is missing. I have tried deleting and re-downloading a number of times. Even changing the title and artwork manually won't work. Sometimes after re-downloading, tracks appear to be missing, while others have the artwork and title.
I have no idea why it is happening, if I wanted this hassel, I would have downloaded a torrent.
Please help guys, I am a little bit OCD when it comes to organising my library haha
Delete the current copies and then download again (free) from your purchased history. If the problem persists contact iTunes Store support staff through the report a problem links in your account history.
tt2
Similar Messages
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I bought an album from iTunes containing text and ringtones but I cannot access them in the iPhone settings. How can I use them for individual family and friends?
Delete the current copies and then download again (free) from your purchased history. If the problem persists contact iTunes Store support staff through the report a problem links in your account history.
tt2 -
The last few times i bought songs from itunes the artwork didnt download with the songs. Is there anyway to get the artwork now?
The tab in in iTunes on the computer.
As Gatorgrad said:
"by right clicking on the song and selecting "Get Info." Then paste the photo into the album art tab." -
i recently bought an album from itunes on my i pad but then i had to update my i pad so after every thing was done i try to redownload the album and icouldnt so what do i have to do to get that album back
Click here for information.
(33996) -
Ok I just recently bought an album on itunes, the songs arent showing up anywhere, when i go into the purchased section on itunes it says "downloaded". Whats the problem?
Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem. -
I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
Purchased 2 albums from itunes on my ipod touch. Synced it with my PC (after updating iTunes software on PC) and now my songs (the albums I bought plus a few others) will not play on my iPod touch. Can anyone help me with this?
Try deleting and redownloading by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I recently bought a few albums from the itunes store and transferred them to both my iphone and my ipod nano. The songs play on itunes on my computer without a problem. The songs appear on my iphone but they won't play. They play fine on my nano. I didn't know if it's because I had it on 2 i-devices simultaneously so I took the albums off the nano and resync'd both devices. Still won't play on my iphone. I checked all the other albums I bought recently from the itunes store and it's the same issue. A friend suggested deauthorizing/reauthorizing my computer, but that didn't help either. Help?
Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
why don't all the songs download when you buy an album?
Hello camp3199,
I am sure you are eager to download and listen to the album you purchased. If you click on the cloud next to the songs, it should start downloading the track. If the song does not download or is not visible in iTunes, I recommend the following steps.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M. -
please help me fix this, i bought the blues brothers album from my iphone 3 device that i use as an ipod and iy only gave me 7 songs out of 11 and it wont let me download the songs i dont have. what do i do?
Hello, Cookson10.
The following Knowledge Base article offers up some practical steps and information for downloading your past purchases:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I just bought & downloaded an album from the ITUNES store. I clicked on the album itself, then ADD TO OWNER'S IPOD, which was plugged into MAC, but nothing happened.
see this
http://support.apple.com/kb/HT2519
no need for itunes on mac
Peace, Clyde -
Bought an album from itunes store syncing is not allowed
The album I bought is/was from the same computer I do the main purchasing from.
So after purchase I add my iphone to its USB connector then continue to sync.
Here is the print screen image: www.aznphotos.com/view.html?f=iphoneerrorcw8t.jpg
The contents of the iphone were erased first before the sync started.
then it bombed out saying now allowed on this pc? but I purchased the music from this pc!!!!!!!!!!!iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725 -
i bought two albums about a year or two ago and now itunes wont let me download either of them it says "purchased" when i search it but it wont let me download them and i got to "purchased" sextion on the itunes store home screeen but it still doesnt appear there can someone please help? or i want my money back-.-
Make sure you are using the same Apple ID that made the Original Purchase.
See Here to > Download Past Purchases
http://support.apple.com/kb/HT2519
If necessary... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I uploaded two albums and put them on my boyfriends ipod it asked for me to upgrade his ipod and i did, them after when I checked to see if the albums had loaded they had, but all his other music had dissapeared, how do I get it back there were thousands of pounds worth of music on the ipod, he is not happy and neither am I, I am on windows 7. Please help............................................................
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
For other music you need to get them from where you got them before. -
Bought an album from iTunes, now use Match and it no longer downloads the complete album
Entire albums shows, but it only plays a few of the tracks.
Tried deleting them downloading again. Hasn't worked yet.Hello, Cookson10.
The following Knowledge Base article offers up some practical steps and information for downloading your past purchases:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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