I bought an album on iTunes, and one of the songs plays for 7 seconds, then it stops playing. I even tried to play it in Windows Media Player and it didn't work there either. How do I make it work or get my money back?

Please help.

Music purchased and downloaded from iTunes will not play in the Windows Media Player.
Try re downloading the album > 
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Similar Messages

  • HT203200 I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

    I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

    Other people have been having similar problems with songs over the last few days, I assume that there has been (and possibly still is) a problem with Apple's servers.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownl them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

  • I downloaded an album from Itunes but one of the songs will only play first 4 minutes. It is the last song on the album. All other songs will play.

    I downloaded an album from i Tunes but one of the songs will only play first 4 minutes of 26 minutes and then stop. It is the last song on the album. All other songs will play. The Album is U.F.O. 2 One Hour of Space Rock.

    Jim, wanted to let you know it worked.  I deleted the entire album since it was an album only (26 minutes long) song, then I went to the home icon of iTunes store, clicked on purchased and saw previous purchases and bam, I downloaded the album again and it now works!!!  Thanks..
    Angelo

  • I bought an album on iTunes, but one of the tracks says that my computer is not authorized.

    The rest of the songs work just fine, and when I go to authorize my computer, nothing changes.  I would like to avoid having to buy the track twice, but I can't seem to get it to play.  Is there anything I can do?

    If music redownloads are free in your country, delete and redownload it. If not, click here and request assistance.
    (71030)

  • I just bought a album from itunes, but some of the songs did not download. any thoughts?

    why don't all the songs download when you buy an album?

    Hello camp3199,
    I am sure you are eager to download and listen to the album you purchased.  If you click on the cloud next to the songs, it should start downloading the track.  If the song does not download or is not visible in iTunes, I recommend the following steps.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT201272 down loaded and lbum and one of the songs did not download correctly. I can not re download that song or the album. What can I do

    I purchased an album in Itune, however one of the songs in the album only partally downloaded (stoped half way and continued with the next song in the album). How can I re dwnload the song or the album in Itune?

    delete and redownlooad:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I bought an album and one of the songs doesn't work

    I just bought drakes new album and one of the songs only plays the first verse, until like 1:20, then it goes to the next song. What can i do?

    Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Just bought a new album and one of the songs won't play, how do I get it to play?

    Just bought a new album and one of the songs won't play, how do I get it to play?

    What do you mean by "won't play"?
    Try deleting the song and downloading it again from the iTunes Store.

  • I bought an album and one of the songs did not download completely.  It shows that the song is 3:17 seconds but only got 40 secs. of it.  How can i get the rest of the song back?

    I bought an album from itunes and one of the songs did not download completely.  It shows in the player that it is 3:17 but only plays for 40 secs.  How can i get the entire song back?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • I recently bought an album and one of the songs only plays for 3 seconds. Anything I can do without rebuying the song again?

    I bought an album recently and one of the songs that got downloaded doesnt play all the way, it only plays the first 3 seconds. But I havent fully downloaded the album on my itunes, does that have something to do with it? Anyway I can fix that without paying the song over.

    Sounds like a corrupt / damaged download
    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases  >  http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service  >  Apple  Support  iTunes Store  Contact Us

  • Hi I just bought an album and one of the songs won't show up that's on that album?! Please help!

    I just bought a brand new album and one of the songs on the album isn't there?

    Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT1725 I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

    I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

    Hi Stimulator7
    You may find some helpful information in the following link:
    http://www.apple.com/support/itunes/store/lostmusic/
    If not use the contact us link at the bottom of the page.
    Hope this helps
    J.C

  • I bought an album and one of the songs wouldn't play I need help

    I bought an album on iTunes and one of the songs won't play

    Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

    I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • TS3297 I downloaded an album and one of the songs quit after 15 seconds..can't get it to play full song. Ideas?

    I have downloaded an album and one of the songs quit after 15 secs,  any ideas

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • TS1424 I downloaded a album and one of the songs plays for 10 seconds then skips to the next song

    I downloaded a album and one of the songs plays for 10 seconds then skips to the next song

    Music purchased and downloaded from iTunes will not play in the Windows Media Player.
    Try re downloading the album > 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

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