I bought an app, but I can't download it

Hi,
I bought the "South Park Imaginationland" game directly from my Ipod Touch and a box appeared, saying that I needed to connect my ipod to get the game download on it.
I connected my Ipod and checked the "available downloads" in the store menu, but iTunes tells me that all my purchases have been downloaded.
The apps doesn't appear in my Applications section, nor in the iTunes "download" folder on my computer.
The apps had been factured to my account, so the problem isn't there either.
I also have the lastest version of iTunes.
When I tried to download it again, from iTunes or my iPod, it told me that I had already buy it and that I only needed to download it.
I have a lot of free apps on my ipod that work well and this one was the first that I paid for...
Please help me!

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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