I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help.
Similar Messages
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I tried downloading a movie, at the very end it said there was a problem. No explanation, now it's not in my itunes library and when I try to download again it tells me I have already rented this movie do I want to rent again? I don't want to pay for it a second time, how do I receive a credit?
If it's not in the Movies part of your library, then does the Store > Check For Available Downloads menu option download it ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I lost my old iphone and have a new 5s.. i need to sync to itunes. i had to donwload manually via tools but i didnt download all four files. now when i plug my phone into itunes it says there is an error bc i didnt download all the files. so when i go into itunes now and check for updates it says its up to date. the problem is with the phone support file i didnt download.
Does anyone know how to get back to the pop up that has the music player update and itunes update bc this is the only place i have seen "tools" to be able to manually update all four files....
***IF i completely uninstall itunes and reinstall will it still have all my songs, photos, apps etc... bc i need to sync my new phone to get all my stuff backthis is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me... -
Like I said I tryed to make another library, I did what Itunes told me to do but it only erased the library I had and made a new one. So I did it again but I now have duplicates of every song. How do I get my it back to the way it was, before I tried to make a second library?
C:\Users\Cheye\Music\iTunes should be the original library. You should be able to connect to it as follows.
Close iTunes, wait a few seconds, click the icon that starts iTunes and immediately press and hold down the shift key. Keep holding until asked to choose or create a library. Click choose and browse to the file C:\Users\Cheye\Music\iTunes\iTunes Library.itl.
Depending upon exactly what you did this has either restored your library, or done absolutely nothing at all. That was the reason for asking you to check using the script.
Assuming you still have a library full of dupes there are a number of ways to go. I've written a script called DeDuper which can help remove unwanted duplicates which I discuss in some detail in this thread. While it should work it will be ideal if it discards the copies that are outside the media folder C:\Users\Cheye\Music\iTunes\iTunes\iTunes Media. I've a feeling it will do exactly that, but it depends in part on exactly you got into this mess. It would be worth doing a few sample runs of just a few sets of duplicate files first.
tt2 -
I have previously bout about 30-40 apps from the app store. After a recent update to the newest version of iOS (and a reset back to factory standards), i find that i cant put any of the apps from my iTunes library, back onto my phone!? When i try, it says that the apps location cant be found!? I tried going into the app store and in the app section going into 'Purchaces', in the hope that i could just re-install them from there (because i have already paid for them), but in there, it tells me that there are NO apps in my purchaces list!? This is quite concerning because i have spent quite a bit of money on these apps, that now seem to be un-usable?! Ican still put all my music on my phone through iTunes liuke normal, but Podcasts are doing the same thing as the apps?! Can someone please help me, or suggest what to do because im really getting frustrated. I really like my iPhone, but if this is what is going to keep happening, i think ill change to an Android phone. . . . .
Thanks too all the people who responded. . . . (noone)
Got it sorted though. Seems that Apple has issues with multiple apple id's.
Seems i had to somehow remember and use the original id i had when i first bought my 1st iPhone. . . .
Even after that it was extremely hard to get my apps back on my PC.
If anyone else has the same problem. . . .email Apple. Cya. -
How do I get an app from the App Store onto my iphone?
How do I get an app from the App Store onto my iphone?
If you bought it on your computer, then sync it as you would anything else.
If you bought it on your iphone, then it would be downloaded to your iphone.
Maybe you should read the manual. -
i am trying to install msnbc app from the app store and keep getting an error message. The app will not install. What can i do?
This is asked and answered many times each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again. -
Is there a way to hide apps from the app store?
I don't want my kids to see those "free" apps that nag you to spend real money and download their other apps!
I can hide them from "purchased apps", but they still show up when browsing for new apps!
Is there a way to hide them so that my kids will never see them when looking for new apps?Not other than parental oversight. On the computer you can implement Parental Controls on a separate user account that they would use. You can then block certain websites. But you cannot do that on the iPad.
You could change your iTunes account such that they cannot access it in order to buy or download apps. -
Recently had to replace my hard drive and some info has gone missing. An App from the App Store for one. How can I get it back now that I have a new account? It wont let me sign on with the old one anymore.
There's no need to create a new Apple ID just because the hard drive was replaced.
Apps can only be re downloaded using the same Apple ID they were purchased with originally.
You will have to re purchase the app using the new Apple ID. -
Can I get apps from the iTunes Store to work on my MacBook Air?
how do i get apps from the iTunes store to work on my macbook?
Apps from the iTunes store are only for ios based devices. ie iPad or iPhone
If you want an app for your Macbook use the App Store on the toolbar and you can purchase a mac version if it exists. -
HT1689 How can I get a refund on a purchased app from the App Store?
I purchased an app from the App Store and did not get an email receipt. After opening the app, I found it didn't do what I thought it was designed to do. I can't seem to find out how to get a refund from my recent purchase. Any help would be appreciated.
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Just downloaded Lion and now iMovie won't respond when I try to open it. Even tried deleting the program (since it was an older version) and bought it new from the app store, but still won't respond.
Thanks for this mha007 - I can now open FF with a new profile. Can I copy my settings from the old profile or will this bring over the same problem, maybe a corrupt file. If it would bring the same problem, is there any way I can check which file is corrupt, apart from taking them over one by one?
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I've got a 17" Mac Book Pro with Snow Leopard and Final Cut Studio 2 . Compressor 3 is only giving MOV-1 which are no use to me. So I've bought Compressor 4 from the App store which it says isn't compatible with the graphics card on my 2008 mbp. Can I
Install a new graphics card on my computer if so which one? If not can I solve the MOV-1 problem ?
Thanks in anticipation
John LawrenceAsk here:
https://discussions.apple.com/community/professional_applications/final_cut_stud io -
After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct. I apparently need to switch locations manually, specifically for the App Store. Help?
Open the App Store app, go to the Featured pane, swipe to the bottom, tap your Apple ID and sign out. Tap again and sign back in. The App Store will automatically change to the store from which your account is authorized to make purchases.
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I bought garage band from the app store and downloaded it to my mac mini. When i try to open a screen comes up explaining i need to down load missing files. I do this but when try to open GB again the same thing keeps happening! Can anyone help.
Thanks
Hugh LockwoodHi, Hugo,
In similar cases it helped to remove the GarageBand "Preferences" file from the User Library.
Open the folder
your home folder > Library > Preferences
and move the file "com.apple.garageband.plist" to the Desktop.
Then try again to launch GarageBand.
Regards
Léonie
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