I bought an App I thought was free. It cost £10 please help?
Urgent I bought an app I thought was free.What can I do? It cost £10. PLease Help me.
The app may have been free to download, but a number of apps then allow you to make in-app purchases within them to unlock extra features, levels etc. If you didn't make any in-app purchases then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You can also turn off in-app purhcases on your device via Settings > General > Restrictions
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I bought(own) and gifted(friend) an app which i was charged 2 different prices please help me with this!!!
Apple does not sell an unlocked iPhone. Some cell carriers offer the option to purchase an unlocked phone at a significantly higher price. Your friend could go to Hong Kong and buy an unlocked phone from an authorized carrier but if he has any problems with the phone, he will need to take it back to the country where he purchased it.
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How do I get a credit back for downloading an app that I thought was free and wasn't?
How do I get my account credited for an app download that I thought was free for my 5 year old and ended up costing $10?
No guarantees since the terms of sale for the iTunes Store say that all sales are final, but you can contact the iTunes Store, explain the issue, and ask:
http://www.apple.com/support/itunes/contact/
For the future, note that in many cases a developer makes the basic app available for free as a "trial version" but then charges as an in-app purchase for various features and upgrades. You may wish to disable in-app purchases in the Restrictions in the General settings so that such add-ons can't be inadvertently purchased.
Regards. -
I clicked on an app that I thought was free and it isn't (I thought I was downloading Hello Hello Spanish and instead it was Hello Hello World). How do I stop if from downloading so that I don't get charged? I've highlighted it and clicked "remove" but it keeps downloading. I do not want my school charged for this app which I didn't want! Help!
I talked to an actual person at the Apple store and he said I could get credited for the price of the unwanted App. How do I do that?
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HT1689 I downloaded an ap upgrade that I thought was free. How do I get a credit?
I downloaded an app upgrade that I thought was free. How do I get a credit?
go to expresslane.apple.com, select itunes, then itunes store and follow the prompts to contact iTunes support.
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I downloaded an app when it was free and deleted it accidently.
I downloaded an app when it was free and deleted it accidently. Now it is $.99. Can I download it for free since I've downloaded it once already? Just to be clear, I didn't syn my phone with my computer when I had the app. The particular app I want to download again just have install button instead of $0.99 then Buy App.
I also have a question on how to pay apps. Itunes require you to put a credit card information to creat an account, but I took off my CC information after I created it. Since my account doesn't have any credit card information, how does apple charge me if I buy an app? Is it even possible to purchase one unless I put CC or giftcard on my account?You can redownload all purchased apps for free. To obtain any paid content will require some form of payment. If you don't have a credit card, redeem an iTunes gift card or pre-pair debit card.
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I bought iphone 5 in september last year and the whatsapp which I installed was free of cost.The number which I used is the one I was using in my android phone and validity for its expiring in april but for other iphone users its lifetime free.how can I get the lifetime free validity?
kratigupta wrote:
how can I get the lifetime free validity?
Huh? AFAIK, such does not exist. Read here:
http://www.whatsapp.com/faq/general/23014681 -
Dear Heldesk Center, I remove clash of clan on my Ipad , then reinstall. Have error notice "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." Please Help me
Make sure you are using the correct App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again. -
How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!
You've logged into your account and viewed your purchase history and there aren't any error messages shown (e.g. 'problem with a previous purchase'), and you haven't got any purchases due (e.g. pre-orders and/or subscriptions) : Why can’t I select None when I edit my Apple ID payment information ?
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bought games and music on my ipod touch and then bought a new mac, but i updated my ipod on the new mac and lost all of my games and music and they arent on my computer or my ipod touch:( The apps i bought are not on my old computer either!! please help!!! I don't want to buy them all again!!
- You can redownload yur apps at no additional cost. See:
How to redownload purchased apps from the App Store
- You only get one download of music and it is up to you to make a backup. However, sometimes if you explain what happens the iTunes store may allow a redownload of music. You can contact them by starting here and selecting the appropriate topic:
Apple - Support - iTunes -
i have to upload video from my hewlett packard t200 camcorder to my mac. but mac won't recognize the camcorder files. i even bought flip4mac by tele stream which so far is useless. please help me use my camcorder with my iMac os mountain lion 10.8.2
i tried to get the installation disc for the camcorder but mac wont' recognize it becaue it is windows based i guess.
i just bought the camcorder a few months ago and when my computer crashed thought i'm finally getting a mac...it's been a costly venture which has resulted in more frustration than before my pc.
now the things i want to use with my mac that i thought would be even simpler...are not even useable...
helpThat camera shoots H.264 in an .avi wrapper.
You will have to transfer the files via the Finder.
Get a free copy of MPEG Streamclip and convert them to QuickTime .mov using the H.264 codec if you are presumably editing in iMovie.
Note that your list of video codecs won't look like mine as I have Final Cut Pro, but H.264 is definitely an option for you. -
I deleted unwanted photos from my iPhoto library, emptied iPhoto trash & Finder trash... this did not free up disk space. please help!
I have a 15-inch MacBook Pro (Late 2011) with OS X Mavericks 10.9.5
Last week, my 500 GB Harddrive had 120 GB free space. I was feeling crumby and decided to make productive use of taking a day off to lounge around. I snuggled up with my laptop and dedicated hours to meticulously combing through my iPhoto Library. I had 13,000 pictures, and I got rid of those I didn't want. Having said "sayōnara" to about 6,500 pictures, I then emptied the iPhoto trash and the Finder trash. I took delight in the iconic paper crumpling sound of them vanishing into the digital void.
Everything seemed perfect: the photos I loved were still there, the photos I loathed were gone, both trashes were beautifully empty. Having thrown away all of those awful, boring, and unflattering images of poorly light lunches and selfies gone wrong, my iPhoto library was half the size as before! I felt renewed, a little lighter, somehow more free, and I expected my hard drive to be a bit different to.
I eagerly checked my storage stats. My heart sank to see that my 120 GB of free space, was still only 120 GB of free space. I restarted my MacBook; this did not help. I restarted it the next day; this also did not help. It's been 5 days and the hard drive still has 120 GB free space. This is not an emergency and it will probably be a good while before I clutter my laptop to the brim. Yet while I am glad I don't have to see cringeworthy pictures of my ex's unmentionables every time I'm showing off things I do want to remember, I'm still disappointed and now obsessed with solving this mystery.
What is going on? I don't see them, so where are they hiding? How do I get the free space I should have earned from throwing away 1,000's of photos?!Thank you, Terence!
Yes, I only emptied the trash when it was really full, once I waited until the trash cans contained 2,600 photos and then I emptied them - Oooops! In the future, I'll keep in mind your suggestion of deleting less than 100 photos at a time.
I downloaded the iPhoto Library Manager and used it to rebuild my iPhoto. After a few hours of rebuilding, it generated a new copy of my iPhoto Library. This versions was nearly identical to the original (it was missing 5 photos and was therefore only 5 mb smaller). I guess my Library wasn't defective.
I checked my storage stats, and interestingly, using iPhoto Library Manager did help with the problem that developed after I re-indexed my hard drive. My hard drive is able to properly recognize data categories again, instead of listing almost everything as "Other". Understandably, my free disk space changed from 120 GB to about 60 GB, because my hard drive now contained a second copy of my iPhoto Library as well as iPhoto Library Manager. It seemed like all I needed to do was throw these away, but when I emptied the trash, my problem was not solved. My Hard drive now looked like this:
It appears to me that when I empty the trash, the things I throw away are just hanging around as backups instead of leaving! I went into System Preferences and turned of my time machine OFF. Now my hard drive looks likes this:
The back ups of the iPhoto files, and the program which I deleted, are still on my hard drive some where but now they are listed as "Other" instead of "Backups". Do you know where they might be and how I can delete them for good? -
Hello, I was wonderin gif you can please help me, my daughters iPod is disabled and I can't open it.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Hi.. I'm new to mac, I've got a mac book air and time capsule is it possible to save music,video from iTunes Store directly to time capsule leaving my 128GB Mac free? If so please help..
You can move your iTunes library.. Apple have explicit instructions to do it. If the library is moved to the TC and accessed over wireless, the efficiency of the whole system will drop dramatically..
A file you download goes.. Modem---TC--Laptop--Back to TC--Store on disk. Double looping the wireless slows it dramatically..
As far as using TC for your iTunes.. you CAN.. but SHOULD YOU?
Store files on the TC.
https://discussions.apple.com/message/24380694#24380694
This is asked several times a day.. obviously people are struggling with their latest SSD being too small.
The TC is not suitable for network file server.. but many people having no choice press it into service as such.
It cannot be partitioned. It was and is and ever shall be a backup device for Time Machine.
Major issues.
1. No backup.. no way Time Machine can backup a network drive. No place to backup to.. So all your files will be at risk. And you will need to buy a third party like CCC to do backup.
2. The TC cannot be partitioned and mixing TM backups and data is not great.
3. The drive is slow to spin up and quick to spin down.. there is no controls.
4. iPhoto in particular can easily corrupt its entire library with wireless networking causing a disconnection to one photo. Even if you do this;;; do not move your photo library... you have been warned!!
5. iTunes will constantly lose connection to the library. The disk is too slow to respond.. itunes on the computer will constantly spit out errors. Even in the midst of streaming the TC can spin down the disk due to caching.
6. Do not use any live files on the TC no matter what else you do.. if you edit files in whatever program the file must be on the local hard disk.
7. The only suitable location for most libraries is a computer. You can plug in an external hard disk.
Read pondini for some work arounds.
Q3 here. http://pondini.org/TM/Time_Capsule.html -
Indesign CC (2014) on MacPro (2014) Yosemite, Pages thumbnails slow to render, was fine on previous OS, please help?!
You now know that you should never uninstall old until you are sure new works
Previous via Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous
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