I bought an app that still goes nuts on advertising. I deleted it and want my money back. Can I get it?
I bought an app that still goes nuts on advertising. I deleted it and want my money back. Can I get it?
Hello,
Thanks for using Apple Support Communities.
If you'd like to request a refund for a purchase from the App Store, you can submit your request by following the directions below.
To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:
Visit reportaproblem.apple.com in your browser.
When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
Find the item you're having a problem with, then click Report a Problem next to it.
From the Choose Problem menu, choose the issue you're having.
Follow the onscreen instructions. You might be asked to describe the problem in a text field.
Click Submit, and we'll review your problem.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
Take care,
Alex H.
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Check your trash can on the desktop. The old version is automatically moved to the trashcan. You should be able to move it from the trashcan back to the Apps folder within the iTunes folder. The update that was pushed out was for iBooks to work with iOS 7 not iPhone 5. iOS 7 was released today.
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I installed the App" find my Iphone on my Ipad.. its working well.
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If your wife is tracking your cell phone and not believing what you tell her, you may want to consider counseling as there are some very serious issues that go way beyond the technology.
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Due to security vulnerabilities, rolling back to Firefox 4.0.1 is not recommended. Firefox 3.6.18 would be the safer choice.
Here's the process to roll back:
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
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Getting a verification error when trying to get into the apps,
I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
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I just bought ExportPDF for ONE document. It refuses to convert it. I want my money back.
As per title.
The "Convert" button is unclickable.
It was clickable before i signed up, and then prompted me to subscribe... which I did. Now I can't do anything.
Please refund me my money.Contact iTunes Store support directly.
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hello sir/madam
this is a very urgent and important question. i nedd your assinstance.
i have iphone 3g. i was working well. about 2 months earlier i bought an app of $2.99. after then every thing was okay. but last week i installed some free games and 2 days later itunes send me a reciept via email and you guyz charged me $34. now whenever i try to install free apps they want my billing info. please i need your help and want those money back.
$34 for free games , i will show u the reciept. if its not possible to get the money back i will forced to take proper action.
thank you sir /madam.The games might be free but I think you've clicked In-App purchase which cost money. You are warned before you accept the In-App purchase. You not that young and you can read so take action if you must. It's your own fault and all purchases are final. Good luck.
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Bought a rip-off App that stalks your activity, want my money back but they blocked me!
Alright guys!
My problem is that I bought this app called iTeleport VNC. Basically what it does is show your Mac screen on your iPhone. I thought this should be fun and so I decided to buy it for € 3,99 (it seems to be for sale for € 17,99 now, probably I was lucky and it was discounted — thank god!).
So I downloaded the app to my iPhone, I downloaded the other one to my Mac and tried to make it run.
The first very mysterious thing is that is starts asking your Gmail address and password. It says it needs them because all of this runs over Google Talk servers. I find this quite strange because why would they need my email address and its password for this? All they need is the server IP, password and port numbers or something like that. I gave in a fake Gmail address that I had made some time ago and continued.
This is all during installation by the way.
Then a window pops up that asks you if you want to enable screen sharing. I don't think I want to share my screen, do I? If you click no, it will not work because a message will pop up and tell you that the app couldn't find screen sharing and that it will try again in 10 seconds (and it goes on like that…).
It also said that if I click yes, I will be able to disable it later again. So I thought "alright, let's click yes and then let's disable it". Unfortunately there is no option to disable it in the settings.
I don't understand why it needs all that stuff like email passwords, etc. I have another app which allowed me to control iTunes over my iPhone and I think it works a similar way. Not exactly the same of course, but kind of. And it doesn't ask any passwords or such a thing.
To me this seems like they're just trying to collect private data. I don't want them to see my screen and I don't want them to know my Gmail password. But you have to do this in order to make the app run.
After a while I finally was able to make it run. There seemed to be 2 modes: one, where you will see the logic screen of your Mac on your iPhone. The other one requires you to enter the password to your computer in the App, so it always redirects you to your desktop automatically. Basically it skips the login window. But I preferred to type the password in the login window. Unfortunately this wasn't possible because you weren't able to type anything in that field.
And that's where I decided to stop using this app and deleted it.
It didn't say any of that in the App description, which I think it should. Some people don't want to "register" to their service my giving away their personal information, this should definitely be mentioned.
So obviously I wanted my money back… because I find it wrong, it's not what was written in the description.
I went to the iTunes store (inside of iTunes), then clicked the little arrow in the top right corner beside my email address, clicked on "Account" and then you will find a link to your purchase history.
There's a button to report a problem, and that's what I did. I selected the app, reported the problem and wrote basically what I wrote abobe. There was also a drop-down menu which asked you in which category this goes. Unfortunately I selected something like "This app doesn't work the way it should" and that's how iTunes blocked me from reporting it again. Because after I submit my request, a message came and told me that Apple isn't responsible on how 3rd party apps work. No they aren't, but they're responsible for what they put in their store and they need to make sure it works and that it's not against people's privacy.
So now I can't report it again because when I try this it tells me I have already reported a problem for this app (or that the problem is too old, which isn't the case. Plus, how can the problem be too old? I think it's meant to be something like I bought the app too long ago. Fail!).
The big questions now is, does anyone know how I can get my € 3,99 back?
Do you believe I should contact the people who made this app? But what should I say?
All help is appreciated guys!
Thank you!
Using: iMac with latest OS X + iPhone 4 with latest iOSI would suggest you first read their FAQ:
http://www.iteleportmobile.com/support/faq
That addresses the request for a Google account and explains how to get things up without needing to provide your Gmail account information. If you continue to have questions, contact the developer's technical support or ask for advice on their forums:
http://www.iteleportmobile.com/support/faq
I think if you'll work with the developer, you'll probably be able to sort things out.
Regards. -
My iPhone 4s notified me that I had to manage my storage so I deleted apps that used a lot of space I deleted almost all my picture and it still keeps telling me I don't have enough storage is there any other way I can make room on my phone ? Were it shows how much storage I have available it still says 9.9 even after all that I have done so I don't know if I need to change my storage plan or what but anything will help I guess
Check for 'others' in iTunes against your iPhone.
Restore from a previous backup to reclaim some of it.
Still want more, Restore in iTunes, setup as New. -
I bought an APP that don't work
Hello... my name is Viviane. I'm from Brasil. I bought an app that does not work. I paid for this but not open im my ipad. Help me please. What can i do? His name is : a Betty Boop Cartoon vídeos,v1.1, USD 2,99. Thanks.
Two thoughts on this:
1. The iTunes Store indicates this app has not been updated since August, 2010. Such a period of stagnation is a big red flag (at least to me).
2. The iTunes Store also indicates the developer website, which is:
http://www.blog.advsoftwaresolutions.com
You should consider contacting them. -
According to Apple have bought an app that I've never bought, what can I do?
According to Apple have bought an app that I've never bought, what can I do?
Hello Tobott,
And welcome to Apple Discussions!
No, you can redownload the App by following the instructions provided in this Apple support document.
[How to redownload purchased apps from the App Store|http://support.apple.com/kb/HT2519]
Hope it helps.
B-rock -
I have an app idea project going on but I have no access to itunes connect so I can send my idea to the app developers and see what their opinion is about it.Do you know any other ways that can help me promote my idea so it can be further developed?
You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them. -
What can I do to get my money back when I bought an App that doesn't work
Is There some kind of recourse or way of getting my money back for an App that Imdownloaded that just plaindoesn't work correctly.
I was a ble to write a review that it doesn't work but honestly I'd like top get my money back.
Any advice please.Hi Andy,
I have had experienced this more than a couple of times with purchases from the App Store.
Your product should have a support link, either on their web page or under Help. Go to there and submit a message about the fault you experience and the company should get back to you relatively quickly (not Apple, but the vendor).
I live in Australia and after purchasing my third app that didn't work I submitted a help request and in the end the company (after I sent a copy of the App Store receipt) issued me with a serial number I could use and downloaded the product from their website. This only took two days - not bad considering time diff (company was in US). Support person was very helpful.
Trust me, they want your business. If you experience a problem, chances are others are too.
I no longer purchase apps from the App Store without trialling them first. Since there are no trial apps on App store, I always go to vendors website.
While I understand Apple is not responsible for the third party apps found in the App Store, the duds that are in there sure are breeding a lot of frustration for Mac users.
Side note - my sister recently purchased Norton Antivirus for Mac - after trying to get it to open the activation window so I could enter the Product Key (for two days!) we are now in the process of getting our money back from Symantec. While you may not have any luck with the App Store, you may find you have luck with the actual vendor (software producer), get onto their tech support and you may be pleasantly surprised. -
I bought app but want my money back
i bought seeds of dream pet that was 0.99$ and apple's off dream pet that was 4;99$ and i want my money back and i bought somthing on snoopys fair and i want my money back please and thank you
Why do you want your money back?
You could email Apple about the problem but they will not take "I want my money back" or "This app crashes" or "This app is bad." Plus, you can only get your money back once.
And since you bought an IAP on Snoopy's Fair and you already used your "Snoopy Cash", Apple will not give you your money back.
All purchases are final.
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