I bought an ibook my MacBook Air can't play. Can I get a refund?

I bought a book from iBooks, but it apparently has DRM which means my iMac and MacBookAir can't play it. I don't have an ipod and I don't fancy reading a book on an iphone, even the 5. Can I get a refund, and if so how?
I might add that I have been reading Kindle books on the MacBook Air without any bother.
Loftyjs

Try using the Report a Problem link on your receipt.
On every purchase page in the iBookstore under Requirements it states that an iOS device is required.

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My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

I lost App store app on my macbook air.can i get it now?

i lost App store app on my macbook air.can i get it now?

Are you running with Snow Leopard 10.6.5 as your profile suggests.   If so you should not be able to get to the App Store.   So what do you have?
You need Snow Leopard update 10.6.8.   Mac OS X 10.6.8 Update Combo v1.1
Once you have that I don't see why not.   Check your purchase listing.   If it is there you can download again free.

I created a new apple id for my iphone and ipad which work great and allow me to access Icloud. on my macbook air can't get it to use my new apple id for icloud. Help?

I created a new apple id for my iphone and ipad which work great and allow me to access Icloud. on my macbook air I can't get it to use my new apple id for icloud. It keeps going back to my old apple id and doesn't afford me to alter it. I use system preferences-icloud and it just wants to verify the old apple id but doesn't afford me the opportunity to delete teh account or edit it like the iphone5 and ipad. Help?

Welcome to the Apple Community.
You need to use the sign out option on the left side.

If I have iPhoto on my Macbook Air can I get it for free on iPhone?

I've had iPhoto installed on my Macbook Air since I had it in December and have just updated to the new version for free. Now can I get iPhoto on my phone for free or do i still have to pay the £2.99?

No.
iPhoto on your Mac runs on OS X and you can have it on any Mac you own
iPhoto on your iPad runs on iOS and can run on any iPad or iPhone that you own.
Regards
TD

I bought pages download to MacBook but can't get it to download to iPad any suggestions.

Can anyone tell me why I can't download to app pages from my MacBook pro to my iPad

https://discussions.apple.com/community/mac_app_store
https://discussions.apple.com/community/app_store/iwork_for_ios
https://discussions.apple.com/community/ipad
https://discussions.apple.com/community/notebooks/macbook_pro
http://www.apple.com/support/ipad/

I own iwork '09 for my Imac I and just bought a Macbook Air, can I have have the suite on both computers, and if so how do I do this with no CD drive on the MBAir

I own iwork '09 for my Imac I and just bought a Macbook Air, can I have have the suite on both computers, and if so how do I do this with no CD drive on the MBAir

Welcome to Apple Support Communities
https://discussions.apple.com/message/18269126#18269126

I bought pages for my macbook air, but it is not showing up on my desktop mac

I recently purchased Pages as it is on my ipad / iphone / ipod touch, so I thought why not have it on my Macbook air and desktop mac. I bought it on the Macbook air, but it is not showing up on my purchases, and if I go to download it on the desktop, it states it is 19.99. What am I doing wrong?

Apps installed on your iOS devices cannot run on Mac OS X. Two different operating systems.
If you want Pages on your Mac, you can purchase and download the Pages app for OS X here.
Be aware, the minimum requirement for Pages for OS X is v10.9 or later.

I bought Macbook air at 1 moth ago. But So unfair--New Macbook air--. I want change new one or Refund me Please help me..

I bought Macbook air at 1 moth ago.
But So unfair……New Macbook air…….
I want change new one or Refund me
Please help me..

It is really not relevant what you buy; especially with electronics, your item is "outdated" as soon as you get it home because there will always be a newer, bigger, better things out there.
Does your machine no longer do what you need it to do? If so, sell it, and buy a new one. If it does what you need, then keep it and work with it.
Apple allows for returns within the first 14 days; you can try going to a store and seeing if they will make an exception, but I would not expect it.

I bought the wrong book in ibooks. How can i get a refund?

I bought the wrong book in ibooks. How can i get a refund?

A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Macbook air can't go to the internet when connected with hard disk

Hi, so my macbook air can't go to the internet everytime when it is connected with my hard disk. The wifi icon on the top right corner says my macbook is connected to my wifi but my macbook just can't go to the internet. I unplugged my hard disk and I have no problem connecting to the internet right away? I would like to know if there is any solution for this problem.
Thank you

Try resetting your SMC.
Resetting the SMC of an Intel-based portable Mac with a battery you should not remove on your own
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
On the built-in keyboard, press the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Release the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
I hope I helped.
Austin

I bought a second hand MacBook Air and it won't allow me to install updates as up pops the previous owners log in details. How do I go about amending this?

I bought a second hand MacBook Air and it won't allow me to install updates as up pops the previous owners log in details. How do I go about amending this?

The seller was remiss in not properly preparing the Mac for sale. That task has now fallen to you. You will encounter continual problems until you perform the following. Ignore references to DVD since the MacBook Air has none.
If you are unable to do that contact the seller and request instructions, or arrange for its return and a refund of your costs.
Refer to What to do before selling or giving away your Mac
If you enabled FileVault, disable it in System Preferences > Security & Privacy.
"Deauthorize" your iTunes account. Same for Audible if you have one.
System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
Sign out of iCloud. Select "Delete from Mac" when it appears.
Next: Remove all your personal information by completely erasing the Mac's internal storage.
If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
If your Mac did not ship with discs, boot OS X Internet Recovery:
using three fingers press and hold the following keys: ⌘(command), option, and R.
With a fourth finger press the power button to turn on the Mac.
Keep the other three fingers where they are until you see the "spinning globe" icon.
This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
Select Disk Utility from the Utilities menu.
Remove any partitions you may have created.
Select the Mac's hard disk icon, then select the "Erase" tab.
Select the "Security Options" button and erase the disk.
The more "securely" you erase the disk, the longer it will take.
The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
When it finishes, quit Disk Utility.
Select Install Mac OS X from the Utilities menu.
An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
Do not create any user accounts.
When it finishes, shut down the computer.
If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps. Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.
If the Mac is being sold to someone outside the family consider the following additional information:
System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it. AppleCare stays with the equipment and is transferable.
Execute a bill of sale showing the Mac's serial number.
Once no longer in your possession, remove the Mac from your devices in My Support Profile.

HT4260 I did everything the article suggests. And for my macbook pro it works perfectly. But all the other devices (iphone 5, 4, Macbook Air) can't connect to the network. Anybody any idea's?

I did everything the article suggests. And for my macbook pro it works perfectly. But all the other devices (iphone 5, 4, Macbook Air) can't connect to the network. Anybody any idea's?

Try resetting your modem. Power it down. Wait a moment, then power it up again. While it resets, do not change what is connected to it.
In another, though unrelated article, Apple recommends the following:
If you have configured your Wi-Fi base stations in the past, it may be helpful to do a factory default reset of each Wi-Fi base station that will be part of the wireless extended network before you begin.
This step really ought not be considered optional for the configuration you propose. If the problem persists after resetting your modem, reset everything else too.

MacBook Air can't connect to WiFi; iPhone, iPad can

I'm a pretty experienced Mac and WiFi user, but this one has me stumped.
I was recently waiting for my car to be serviced and tried to connect to the dealer's free WiFi network (Sonic via ATT broadband). My iPhone 4s and my iPad3 had no problem signing-in to Sonic (OK'ing the terms) and accessing the internet, but I could not connect using my MacBook Air (model 4.2). I tried a number of things (e.g., refreshing the DHCP address, turning wifi off/on, etc.) - none worked.
The person at the dealership said, "Macs seem to have a probelm connecting."
FWIW, I have no problem connecting to my home, my work, and other WiFi networks on any of these devices.
Any ideas about why my iPhone and iPad can connect to the Sonic WiFi and my MacBook Air can't?

Hi Anh Tu BUI,
Thanks for using Apple Support Communities. This article has information on troubleshooting Wi-Fi issues for your MacBook Air:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Cheers,
- Ari

Just purchased USB SuperDrive to connect MacBook air can't eject start up disc

just purchased USB SuperDrive to connect MacBook air can't eject start up disc? please advise

No, of course not. The "startup disk" is the disk with your boot volume (operating system) on it. Once you boot (startup) from it it is locked as your computer will not "run" without a valid "startup disk".
It would be similar to complaining that "I can't remove the engine from a running vehicle".

I bought an ibook my MacBook Air can't play. Can I get a refund?

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