I bought an iPad 2 2nd Generation new from Amazon August 2013. It has no sound. Apple support says it is over 5 years old. What can I do?.
Apple Support states this iPad is over 5 years old and they can't advise me. What do I do to get sound out of it?
I presume you mean that you purchased the iPad in August of 2012, since August 2013 hasn't arrived yet. The iPad 2 was only introduced in March of 2011 and is still sold by Apple, so it's most certainly not over five years old. Apple Support apparently and mistakenly thought you were talking about a 2nd-generation iPod touch. The iPad 2 is still eligible for support from Apple. You can confirm warranty here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Presuming you've checked the Sounds settings and turned up the volume button and tried multiple apps, try the earphones (or any set of headphones) and see if those work. If they do, the iPad may have a stuck contact in the headphone jack. Inserting and removing the headphones a couple of times may help.
If you get no sound even with headphones, try the usual steps: restart, reset, restore.
http://support.apple.com/kb/HT1430
http://support.apple.com/kb/HT1414
If you try restoring from a backup and that doesn't fix the problem, try restoring to factory settings and synching your apps. You'll lose the app data and settings, but if the problem is due to a corrupt cache or settings file, that should cure it.
If none of that helps, make an appointment at an Apple Store or call Apple support again and make sure they understand that you're talking about an iPad.
Regards.
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