I bought an ipad mini from John Lewis in February. On Saturday the ipad suddenly stopped working. I tried charging it but all it done was go to the start up apple page (black screen with white apple) then shut down and constantly repeat this process.

Question

I took it back to John Lewis today to get fixed as its still under warranty. Because there was scratches on the back of it.... Which is hard to avoid with the slate back!!! I got told apple will probably not fix it as it looks as if I've done it! I couldn't believe it!! If I honestly dropped it that bad to have caused a technical fault inside I would of smashed the screen as the same time!! Absolutely ridiculous as I know it isn't through any fault of my own.

Answer 1

Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom