I bought an iphone 4s second hand but the owner don't remember their icloud password to activate it, please i need it up and running, how do i remove that account to use mine to activate it?
Need assistance on how to remove account as soon as possible please.
Thanks in advance.
If the previous owner can't/won't help you, then there is nothing you can do. They can reset their Apple ID password. Continually refusing to help you would indicate to me that the person who sold you the device knows it is a lost/stolen device and doesn't want to give your money back.
Similar Messages
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I just got a iphone second hand and the person don't remember their icloud, what do i do...
I just got the iPhone4 second hand and the person don't remember their id, what do i do...
Javarr wrote:
I just got the iPhone4 second hand and the person don't remember their id, what do i do...
Probably because its the ID of the person they stole it from...
It cannot be activated unless the rightful owner either enters their password on the phone or deactivates it through their iCloud account. See: http://support.apple.com/kb/HT5661 for what the rightful owner has to do. -
I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone
If you're able to contact the previous owner, send them this link and tell them to follow the instructions.
If not, you can't activate the device but may be able to get it refunded.
Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(112266) -
i bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls
Fanta Pants wrote:
i bought an iphone 5 second hand
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
I've bought a iphone 5c from USA but the headset is not working properly its still in warranty,can i go for replacement of headset??
Since it is only the headset that is the problem and not the iPhone it would be better to just buy a new set and not let yourself be frustrated over it. If you send anything to your sister before the one-year warranty is over, include the headset so she can exchange it at an Apple store.
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I need to reset a Iphone4 I brought second hand, but the original owner do not know her apple Id or password. What should I do? (need help ASAP)
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92501) -
I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???
Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M. -
I bought a iPhone from Apple store but the camera is not working
I bought an iPhone from Apple store less than a year ago but the camera doesn't work anymore ?
Contact AppleCare: Contact Us
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I have followed the instruction relating to Icloud connection.When i went to system preferences, my Apple address is continually rejected. I have added a second email as suggusted by an Apple site but i still get the same message. Im not told why the Apple ID/email is not accepted when it is accepted in all other Apple sites. I changed my password numerous times to ensure it wasnt the password but to no result. It continued to state that my Apple ID was the problem. I live in Malta,Europe. Have new Apple Mac Pro and Ipod. The annoying thing is that ICloud continually send me the problem notice but do nothing to tell me how to fix it? Can i switch this notice off? Help???????
Welcome to the Apple community Yao.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
hi can any one help me i have done a factory reset on my i phone but its asking for a apple id thats not mine i have contacted the seller and i have been told that its been removed from find my i phone please help
That is the Activation Lock
There no way around that without the previous owner's AppleID and password.
It is totally worthless to you. Return it an get your money back.
Allan -
So i tried factory reseting, rebooting, everything. it didnt work, i gave up and went back to it 10 minutes later to find it working, it lasted a day without restarting, although charging it all night the battery stayed at 54% for the whole day not going down, i charged it again last night and it stayed at 54% again, about 15 minutes ago it turned off and wouldnt turn back on, so i plugged it into the charger, it came on and was 100% battery, then died again and came back on at 2% .. im continuing to charge it but it goes off and on and when it comes back on the battery % has gone up by 2% each time, can anyone tell me is a battery replacement needed?
Restore it.
Restore it as new.
If these fail, the it is likely a hardware issue. -
I have bought a iPhone 5 second hand?
But I have the id and pass code for the Apple ID. It says it's disabled then when I get the pass code link the email is dead. What should I do I got it for a trade and I think I got scammed.
Yeah I'd take your money back because you most likely got scammed that device is nothing more then a lovely brick
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hi
Then there's nothing you can do. Only the previous owner can help you. They must either provide the ID and password, or erase the phone and remove it from their account as explained in the article you were reading. There's no way around this.
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Bought iphone 4s second hand, and im having trouble activating it.
so i bought an iPhone 4s second hand, and I'm having trouble activating the phone, its linked to the persons apple id and
its asking for the person to sign in and i no longer have contact with him.
I went to a Verizon store, and they said that i myself can do it at home by connecting the phone to iTunes, but i don't
know what or how to do that, please help.Sorry, but the iPhone is of no use to you until/unless the prior owner removes it from their iCloud account.
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I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?
If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626)
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