I bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls
i bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls
Fanta Pants wrote:
i bought an iphone 5 second hand
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.
Similar Messages
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I have a second hand iPhone 4S and it's locked to someone's Apple ID . I don't know the previous owner so I can't ask them to erase this device. So what is the sollution?
You need to return the Device for a refund, as you will not be able to re-activate it.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818 -
how to remove this device from their account i bought it second hand and they for got there apple ID and password 5th generation IPOD touch
You are running intoi the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
The previous owner has to recover the ID and password for the account last used on the iPod
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
An then she has to remove the iPod from her account
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
If you can't do then return the iPod for a refund. Otherwise y have a thin brick, maybe a stolen/lost one -
please help !!
With iOS 7 activation lock, you need to know the previous owners AppleID password, or have them remove the device from their iCloud account. Otherwise, you will never be able to use that device.
So get in touch with the previous owner as otherwise, you now own a brick. -
Hello everyone!i got a problem about this used ipad2 that i had bought from a friend of my friend.the problem is i cannot activate it i asked my friend to contact the previous owner..according to my friend the previous owner had already removed the device from his account..but still it keeps on asking me to enter the email and password..what should i do now?maybe the previous owner didn't want to give me his Email add ppassword for his own personal reason..please help me this ipad has been in here since April 2014..thank you
The person who sold you the device can remove the ID without giving it to you. Follow the steos in "What to do if you no longer have the device." In the artcle below. If you can't find the person or they won't do it you're stuck with a unusable device.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
Basically, i bought a new iphone becasue my old one broke off a friend, and he had jailbreaked it, but he said he had removed this. Becasue i am lazy i tried to remove all his stuff on it uisng the clear iphone on settings and it crashed. i tried to restore it using what i was told by itunes with restoring the software, but it says there is error 1015 and i cant now get on it becasue it freezes when i turn it on, is there anything i can do to make it work normally, and will apple fix it for me if it doesnt work becasue the jailbreaking software has been removed?
cheersYou're witnessing first had what jailbreaking can do to a phone--it turns it into a brick that can never be fixed.
Not only does jailbreaking void any remaining warranty with Apple, but it forfeits your ability to any support from Apple including from this forum. Discussion of jailbroken phones is strictly prohibited by the Terms of Use of this forum.
If you really purchased this from a "friend", your friend should refund your money and that phone is permanently hosed. -
I bought a phone today off Kijiji and now I can't get in it because I don't have the icloude account that this phone was registered with. The person I bought it from is not answering me. Please help me out.
There is nothing we can do, you will have to get a hold of the seller.
This is the new activation lock feature Apple implemented in IOS 7. -
need your help
Hey VPKR, Nice of you to try, but not really. Apple will do nothing without a count order and it's not likely you are doing to get one. The only way you can find out information that may tell you who the owner is, would require the password-- it's a "Catch 22." Turn the iPod over to the police, give then all the information you have about the person that sold it to you, and go from there. If bought online, through a web site like eBay, etc. contact the site about a possible fraudulent sale, you may some recourse to either get your money back and the web site can block this person from trying this again. Follow the instructions the web site gives you about what to do with the iPod. They may tell you send back to them or give it to the police. If you used a check or credit card, call your bank or card company and put out a stop payment, then turn this iPod over to the police. Hope this helps. Thanks for being an honest person. Cheers.
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i bought my iphone second hand , i have no contact with the owner and its linked to his icloud, please help
Welcome to the Apple community.
If you can't contact the owner, you may be able to sell it as 'not working, for spare parts only'. -
I purchased an iphone second hand and it was clearly stolen and now I could possibly be out of $300. I've called the owner to see what we could figure out and she has not answered. Is there anything I can do? Or am I out of $300? Please help!
If the repair shop was not apple certified repair shop then Apple will not replace/ or touch that device with a ten foot pole sadly. I'd follow Rudegar's advise and try anthoer repair shop as sadly it sounds like you got jipped by the original owner. Always verify your infomation through the company before you hand over the money!
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i bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???
If it's still asking for the seller's Apple ID and password, then he most likely did not actually remove the iPhone from iCloud. If the problem persists, return the iPhone and get your money back. The seller can figure out the problem and resell the iPhone later.
Regards. -
I bought this laptop second hand and do not have the start up disk or previous password to update my software - any suggestions on how I can update my computer?
Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
It has a link for XP -
I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.
With a new account, you'll need to rebuy the games.
Each user should have their own icloud account, otherwise they end up getting the same emails, contacts, calendars, notes, reminders, etc. - usually not what you want. But if all have been sharing the same itunes ID, keep it that way, you can have different IDs for itunes and icloud.
If you already have another icloud account, and want to set it up on a device, then go to Settings>icloud, scroll to bottom of screen and tap Delete Account. This only disconnects the device from that account, no data is lost on icloud. Then enter the account ID that you want to use.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/ -
I was using a prepaid American Express E-Gift card with my iTunes account and now the money is done. How do I remove the card from my account?
Changing Account Information
http://support.apple.com/kb/HT1918
If necessary Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hi can anyone advise how i can download all my music/photos from my iphone/ipad etc to my new Apple Mac, my old itunes account was on a PC which has broken
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
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