I bought an iPhone 5s on ebay but its disabled how do i unlock it?
i bought an iphone 5s on ebay but its on lost mode how can i unlock it?
You may have purchased a stolen Device...
katheryne89 wrote:
i bought an iphone 5s on ebay but its on lost mode how can i unlock it?
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.
Similar Messages
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I found an ipod 4th gen but its disabled.how do i unlock it?
I need help unlocking it
An Apple Store w/ Genius bar may be able to help someone unlock
their own Apple iDevice, however since it was found & belongs to
another, about the only reason to unlock it would be to find original
owner and return it. A 'lost-and-found' department may exist at a
local police station or somewhere near where it was found.
Lost items taken to an Apple Store would be handled according to
any policies and procedures they have in place. Whether or not
those unclaimed have any further disposition would be something
to discuss with someone at the Apple Store representing retail
Apple. They may have some process to help return it to an owner.
If you buy an iPod, iPad, or other device and lose the Apple ID one
used to set up the iDevice, an Apple Store could likely be of help if
the person who owns it has proof of purchase in their possession.
This discussion area is mostly comprised of user-to-user interface
with some limited direct contact to hosts and discussion specialists
who occasionally reply to some posts in certain threads. So most
active persons here do NOT represent Apple, or its policies.
Good luck & happy computing! -
i bought my iphone 4 through ebay and its unlocked. the problem is that my phone does not sync straight away. I sync my music file through autofill. I want to sync ringtones but its not working.
I saw cidya aap so i m not sure if it was jailbroken or not before but it is back to normal settings.
My problem started when I tried to sync my music files. I pressed 'sync' all it says is waiting for sync start, preparing to sync and then waiting for the changes to be applied. but it does not sync at all.
I found a way to sync my music files through autofill but I really wanted to sync ringtones but its not syncing and I really wanted to put ringtones in my phone please help.If you see the cidya app, your iPhone is hacked with the cutsie term for this being jailbroken. This also means all the built in security has been removed making the iPhone as insecure as an android device.
Restore the iPhone with iTunes as a new iPhone or not from the backup to get rid of that hacking garbage. If the iPhone has hacked to be unlocked, the iPhone will no longer be unlocked when doing so. -
I brought a Iphone 4s from someone and they never give me their apple id and password. Now I the phone but its lock , how do I unlock it ?
You don't. Take it back to them and ask them to unlock it. If they refuse, or if they have now vanished off the face of the earth, you own a brick. There is no way past the activation lock without the proper credentials.
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So I bought an iphone 4 from ebay and when I got it it was already signed into an icloud account. When I contacted the seller he said he would try to get the password but i haven't heard from him. How can I sign out of her icloud w/out having to have the last users password
Bmscotr5 wrote:
How can I sign out of her icloud w/out having to have the last users password
You cannot.
Removing a device from a previous owner’s account
Try and get a Refund. -
I have a iPhone but the screen is cracked so I bought a new one off eBay but the past owner iCloud is still active is there anything I can do
Yes, use it for parts.
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I bought a iphone 4 off ebay and i hace a apple id but since i cant since they have find my iphone i cant not sign in with my apple id so i can not active it what can i do to fix it ?
Until your friend do this read below
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
You have a brick, Apple and this forum cannot help. -
i bought an iphone 4s of ebay and it works great but i went to set up a passcode but the person who had it before has put one on there and he can't remember what it is, is there anyway of resetting it
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.
Hello there, Ark.
It sounds like the iPhone has Activation Lock still activated. The following Knowledge Base article provides the methods available for removing the previous owner's account:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
i have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????
Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.
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subj
I bought iPhone on eBay but its IMEI is still linked with an existing AT&T account. Seller doesn't reply on my messages. As far as I know this eBay seller isn't a contract holder. It's just a second-hand shop. I have retail box but don't have a receipt
AT&T support can't unlock it until its IMEI is in use on a customer account. What I can to do?Nothing you can do, if you the seller won't respond to you. Sell it back on Ebay. Lesson learned, only buy iphone from an authorized apple dealer.
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I bought an iPhone 3GS from eBay all was fine until I had an hardware fault I sorted that out on mp pc and now it won't activate I've been using a 3 SIM card since I have had it and it just won't activate.as far as I'm aware I bought the phone as new so no jailbreak can any1 help
Your ebay purchased phone was hacked/jailbroken. You cannot get help here for jailbroken phones. Sorry.
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I bought my IPhone 3gs on ebay I am trying to get music from ITunes but the phone has an apple aID not mine. How do I change this?
To make it truly yours... Connect to iTunes on your computer and Restore as New...
http://support.apple.com/kb/HT1414 -
i have bought a iphone 4s from uk. but i face problem in using sim on it. this is updated with 6.0.1 version. this phone also have a chip in sim plate. now how could i use it?
Where did you purchase in UK and is the iPhone carrier locked ??
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I've bought a iphone 5c from USA but the headset is not working properly its still in warranty,can i go for replacement of headset??
Since it is only the headset that is the problem and not the iPhone it would be better to just buy a new set and not let yourself be frustrated over it. If you send anything to your sister before the one-year warranty is over, include the headset so she can exchange it at an Apple store.
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