I bought an Iphone 5s...

I bought an Iphone 5s but i would like a different color and more storage space, is it possible to exchange iphones or get a refund on the one i currently have?

If purchased directly from Apple, in the US, you have a 30 day no questions asked return window, 14 days in the rest of the world. There is no exchange, but you return your phone, get your money back, then purchase what you want.
Be aware, online ordered iPhones cannot be returned to stores in the US, but must be returned by calling Apple sales.

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I have a macbook pro, and am trying to update my software. I recently bought an iphone 5, and my software is to out of date to sync my phone with itunes. I currently am running 10.5.8 and I need to update to atleast 10.6.8. Just wondering if I need to pur

I have a macbook pro, and am trying to update my software. I recently bought an iphone 5, and my software is to out of date to sync my phone with itunes. I currently am running 10.5.8 and I need to update to atleast 10.6.8. Just wondering if I need to purchase it from apple or if there is an easy/free way to update it.

you need to purchase it: http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard. It is only on a disk, not in download form.

I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?

I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?

IF it is a manufacturing defect and you bought the device from Apple or an authorized Apple retailer, then take it into Apple.

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
Troubleshooting iTunes installation on Mac OS X

My Original Apple ID which I'm using since I bought my IPhone is not working for activation, what should I do?

I have unlocked iPhone 4S which I bought in Jan 2011 from store in Saudi Arabia... Since I bought my iPhone and it is linked to my Apple ID... Lately I moved from my Country Egypt to Slovakia so I didn't take my Egyptian Vodafone SIM Card with me as I will buy a Slovakian one...
Days ago before buying a new SIM Card, iTunes found new update IOS 7.0.4 and after installing the update my iPhone restarted and started to take me through activation... The activation needed a SIM Card so I bought Telefonica O2 SIM Card and I tried to continue the activation... At the step of writing my Apple ID and my Passowrd, I wrote them right but an error window appeard saying that incorrect Apple ID and my Apple ID cannot be used to unlock this iPhone...
I checked my Apple ID on iTunes and iCloud to make sure that my password and my account are ok and it was working... I thought it might be a problem with the SIM Card so I went to O2 customer service and they said that the problem is not with the SIM Card as the SIM Card is working so they can not do anything for me... On the window of activation logging in there is link "activation help" and by clicking it after typing my Apple ID and password, a window appears saying that my iPhone could not be activated because activation server cannot be reached and asking me to try activating on iTunes or trying again later and if this problem persists I should contact Apple support...
I tried activating on iTunes and the same message appeared that my Apple ID cannot be used to unlock this iPhone and I tried activating many times for two days on my iPhone and iTunes and nothing is working... I also tried to call Apple service number in Slovakia (0800004640) and they said for iPhone I should contact my carrier network which I contacted already and they didn't help at all as I mentioned before... In the end of my tries I went to iCloud finder to find my iPhone on my account and I didnt find it there because I never set up iCloud on my iPhone before...
I don't know really what to do as I'm the first and the only owner and my Apple ID is the only linked to this iPhone, even on the window of activation logging in it is written there that this iPhone is currently linked to an Apple ID (b*****@yahoo.com) which is true ... This iPhone is unlocked one and it was working in Saudi Arabia and Egypt with various SIM Cards... In the end thanks for reading and I hope to find a solution for this problem...

Thanks for your answer...
My iPhone was connected to a wifi internet when I tried to activate it and when I tried activation by iTunes I was using my laptop with windows 7 which was connected to internet by cable.
I updated my iPhone to IOS 7 when I was in Egypt and I had no problems with updating it and I can't remember if finding my iPhone option was on or off before updating to IOS 7 and as i understood from searching internet that to use iCloud Finder on web from computer to find my iPhone it should be set up already on my iPhone and I didn't set up iCloud on my iPhone before and my Apple ID wasn't verified for iCloud till today, I verfied it by logging in iCloud from a friend iPad.
I was considering already the option that my iPhone has been hacked but if this happened so how I would unlock my iPhone and activate it to back to work? who would help me with that? I'm so tired of being without my phone for almost 4 days and I started to consider not having any Apple product anymore... I think that this way to secure the consumer has a lot of conflicts...

Dear sir I bought my iPhone 4 from Apple store in Charlotte N/C about 2years ago without contract. Now I tried to upgrade it to iOS 7.0.4.but after that my phone not work with last sim card. And invalid sim appeared.so I bought it without contract but it

Dear sir
I bought my iPhone 4 from Apple store in Charlotte N/C about 2years ago without contract.
Now I tried to upgrade it to iOS 7.0.4.but after that my phone not work with last sim card.
And invalid sim appeared.so I bought it without contract but it seems to be lock in my country
Please tell me whats the matter?
My phone serial no 86034HTCA4T
Modem firmware 04.12.09
Thanks

Without contract is not the same as unlocked. The update to iOS 7 relocked
the iPhone to the wireless carrier to which it was originally locked. You must
contact that wireless carrier to see if they offer unlocking and if you qualify.
If you used jailbreak or other hack to unlock the iPhone initially, the method
used may prevent a legitimate unlock from succeeding and may render your
iPhone unuseable.

I bought this iPhone from Apple Retail Store for the full amount, but it does not work with my SIM card only works with AT&T

Hello,
I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
Thanks,
Best Wishes

When did you buy it?
Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason. Return it and get your money back, then use that to purchase an unlocked phone.

HT204686 I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I

I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?

that must be really annoying !!
so this is what you call
FIND MY IPHONE ACTIVATION LOCK Find My iPhone Activation Lock - Apple Support
when you start using iCloud on any iOS device and enable find my iPhone, this prevents a new user from using it, and also prevents anyone from using the phone
as it is locked to previous owners account ,this is also the case if when a phone is lost or stolen.
the only way around this is to have the previous owner reset their apple id by going to @ applied.apple.com
if they are unable to do this, then the only other way around this is to have the previous owner get a copy of their original receipt and call apple support who can then lift this lock if they get a copy of the receipt
unfortunately there is no quick fix -> the below link explains what you should do before you sell or give away an iPhone
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

I bought a iphone 4 used from a store, ad to retore it on my computer just now due to it not starting back uo its asking for the orginal owners apple id and i have no clue who that is.. i have had the phone for a few months now what i can do ?

I bought a iphone 4 a few months ago, used from a store .. i had to currently restore and update my phone today due to it saying connect to itunes it wouldnt do anything else so i did other wise, now my phone turns on but wont go past the apple id and the orginal owner still had there apple account in the phone and its asking for that account to actiavte the phone again and not mine , im stuck and dont no what to do i just want my phone to turn on again
please help !
thanks !!!

You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.

I bought an iphone 5C and my music from my dell laptop doesn't let me sync my music into my phone. When i first bought it I accidentally pressed don't show again on itunes. How do I download itunes 11.1 or later now?

I bought an iphone 5C and my music from my dell laptop doesn't let me sync my music into my phone. When i first bought it I accidentally pressed don't show again on itunes. How do I download itunes 11.1 or later now? I have been trying for atleast a month, but I can't find any solutions. I had payed a lot of money on those songs and albums, and now I can't even sync it on to my phone. I know it was stupid of me to press that button, but I need help on trying to get it to sync. -Mohima

You need to have the latest version of iTunes on the computer, version 11.1.3 to be able to handle syncing a newer phone with iOS 7. The iTunes on the iPhone has nothing to do with syncing and is installed by the iOS.
Go to iTunes on the computer, click on Help, Check for updates to update iTunes on the computer, or go to to www.apple.com/itunes/download and download and install the latest version of iTunes to correct your problem.

I bought my iphone from Bangkok and it is faulty

Hi,
I recently bought the iphone 4 from Bangkok and it is being funny. It keeps turning off every now and again and freezes. It is a genuine i phone but Im not sure what to do, Sometimes I select photos or calander or my messages and it will enter the app for 2 seconds then log back out onto the main menu.
I have reset it like 5 times a day.
Will this cost me a fortune to fix??
Im currently residing in Dubai and there doesn't seem to be any actual Apple stores here.
Also I have not yet purchased a sim card for this phone..as I dont want to spend money on a contract if the phone is faulty.
Could the reason for the phone be due to having no sim card in it?
Please help
Thank you
Emma

If you never put a SIM card in the phone, there's no way you could have activated it to do anything. Either you hacked the phone to use it or it's not a legitimate Apple product. Note that iPhone warranty is valid only in the country of sale (with the exception if the EU).

I bought an iphone 4 and my itunes wont work and it wont syce sayd its synced to another computer what do i do?, i bought an iphone 4 and my itunes wont work and it wont syce sayd its synced to another computer what do i do?

I bought an iphone from someone and its sycned to his computer and i cant get my itunes to work what do i do?

Settings > General > Reset > Erase all content and settings

I bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent !

i bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent ! ( even if you wrote a worng ID like ( asdasdasd ) it will say sent !! how come and now am trying to know or need a hint on that email so my freind could try to remember it !
to those who will think that this phone is stolen , no its not and i would love to go to apple store if there is 1 in jordan so they can help us ,
i have everything with this iphone the box the catalog its serial number , everything but the ID and the (and apple ID is everything as you know)
so please if anyone have any suggestion to help me , and even apple it self if the can help me to get a support from them cause i tried everything to contact them by mail or any other option since as i said there is no apple store in jordan

he knows his ID , if he did all whats in the link he can get his password back ?
how can i make him call applecare ? is there a way to speak to them from jordan ??
i have been trying to reach any1 in apple so they can communicate and help my friend (us) to make him remember it .
am not asking for the password or trying to get into the phone without using it , and i can take my money back though i need to help my friend as well since now he cant use it as well.
thanks kil

When my husband and I first bought our iPhones, I was the only one with an Apple ID (since he never used iTunes). He used my apple id to get apps. Now he has his own ID, but my account keeps popping up on his phone. How can we change the ID on his phone?

When my husband and I first bought our iPhones, I was the only one with an Apple ID (since he never used iTunes). He used my apple id to get apps. Now he has his own ID, but my apple ID email address keeps popping up on his phone when he tries to download an app. We do not want to have all of the same apps on our phones. How can we change the ID on his phone? I already tried going to Settings>iTunes &App Store> and changing the Apple ID to his account email and that did not solve the problem. To make things worse, I recently changed my Apple ID email address (without getting a new ID) and I do not remember my old password (and this is the address that is popping up on his phone). He does not have any music on his phone and all of the Apps that he has are free. Any help you could offer would be great (-:

All apps are forever tied to the Apple ID that bought them. To stop your id from popping up, you need to delete the apps on his phone, and then repurchase them under his account.

I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make

I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make .. I Don't know what to DO Please anyone help me i've got OS 5.0.1 and it's factory unlocked i've boughted from USA and it was sent to me where 'am living now in Egypt ...ANy Helpppppppppp Pleasee

try general>settings>reset>reset all settings and start up as an new phone.

Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charged. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ?

Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charge. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ? Somebody told me I should have let it discharged and then to fully charge, but I didn't do it, my iphone is working very well, the battery too but I'm worried if the battery lifespan is gonna get worsen soon if I didn't abide by the rules and procedures of battery charging.
I had problems on my previous iPhone 4s, it died because I didn't replaced the battery with a new one because my battery never worked well and I never knew it , the battery used to overheat my iPhone and it caused to damage my processor completely to death. Who does the replacement of the iphone processor? I need help how to maintain with the iphone battery. And also let me know if I did something wrong that I should get worried about or not ?!?!

Apple does not fix the iPhone 4S, they replace the phone. If not covered by warranty, called an out of warranty exchange. Cost is US $199. Make an appointment at any Apple store.
Be aware, Apple does not sell iPhone parts, thus there is no legitimate source for genuine parts.

I bought an Iphone 5s...

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