I bought an iphone, and i am trying to use it in mexico, but it is telling me i have to activate it, please help!
i recently bought an iphone, and i am trying to use it mexico, but it is telling me i have to activate it. please help me in knowing what to do because i cant call the service number in mexico.
did you buy it new or used, and from where?
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just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help
Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W. -
I just upgraded my iPhone 4 and iPad Mini to iOS 7, suddenly they both can no longer access to iTunes nor App Store. The message says "Cannot connect to App Store". After some research, I did reset all, and still the same. Can anyone have a clue? Thanks,
As I mentioned earlier, when I clicked on the App Store or iTunes Store, the message reads "Cannot connect to iTunes Store" or "Cannot connect to App Store" depending on which I clicked.
I did check iTunes & App Store, it used to show my Apple ID there, but somehow it shows empty there. I then manually typed in my Apple ID, it just won't work. I know for sure that my Apple ID works as I tried logging online using that ID fine, but my iPhone and iPA
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I am trying to unlock an Iphone that I just bought online. I have TMobile. The phone however says that I have to insert a valid sim card (which I don't have yet) in order to unlock the phone. I can't even get into the settings or the home screen of the phone. How can I get past this locked screen? Thanks.
How can I get past this locked screen?
Do what it says and install a SIM card.
Did you buy an unlocked phone? If not, then only the carrier to which it is locked to can unlock the phone. -
Pleaseeeee urgent i need help. my iphone 5c is getting stuck at the end while restoring and after 2 hours it is exiting with error code (3). Itunes downloaded the 7.0.2 ipsw and it is failing to restore the phone. i tried this on many computers and on each computer I did the uninstall and the reinstall trick for itunes. Nothing worked and im left with a ******** stuff with no software installed!!!!!!!!!!!!!!!!!!!!!
Hi there masfahani,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
what is the sullotion?
Hello Y-Jam,
Thank you for using Apple Support Communities!
Rather than try and run the update, you should choose the Restore option in iTunes. That will downlaod the latest release of iOS 7, and install it to the phone.
Note: Be sure to backup your data first, this WILL erase all the content on the device.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
I recommend backing up to iTunes manually even if you backup to iCloud, as that will restore faster than an iCloud backup would.
Regards,
Sterling -
So I have an Iphone 4S and decided to upgrade to a 5C. I used the Icloud and backed up my phone, and started to set up the Iphone 5C. So I enter my apple ID and password when prompted, then it asks me to select a back up, I choose the one I just created. Here is where it gets weird, another apple ID comes up, which also happens to be my mother inlaws. Now some back story, on my 4S, I used a laptop which was my mother inlaws old laptop. Would that have anything to with my Icloud back up though? I wouldn't think so but it not working. ANY input would be appreciated.
Sorry, all content bought using an Apple ID is forever tied to that Apple ID. Content cannot be merged or transferred to another Apple ID.
If you want to update/use those apps, you have to use the same Apple ID & password. -
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What PC Scan? May you please provide a screenshot(s).
* [[How do I create a screenshot of my problem?]]
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