I bought an iPod but dont have the email address and password, Help please.

I bought an old iPod touch. It has loads of music and games on it.. When I connect it to my PC and it goes off to iTunes, it cant find the iPod and asks for a password. I would just like to have it reset so that I can add it to my account and get some of my music on it.
Is there any way to get it reset and then registered on my accoount please.
I also have an iPad and an iPhone, and this would just be an extra.
Thanks in anticipation.

Connect the iPod to your computer and restore tot factory settings/new iPod via iTuns. See:
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
You may have to place the iPod in Recovery Mode to allow the restore. If that does not work try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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The email address and password entered are not in our records.

My bad if I am posting this is the wrong section, I have never had to use the BB forums.
I went to print out my certificate last weekend and was unable to log on. I tried to reset my password but got a message
"The email address and password entered are not in our records. Please check for accuracy and try again. If you are not a registered user, please create an account. If you think there is an issue with your account, please contact Customer Care at 888-BESTBUY (888-237-8289).
At first I thought it was a glitch over the weekend so I waited. I still cannot log onto my account. I just made this account so I can get some help.
Does anyone know of a solution where I won't have to call the hotline?
BTW if it helps a moderator, the email I used to create this forum account is the same as my BB reward email
Thank you

Good morning cannotlogin, and welcome to the forum,
If your BestBuy.com and My Best Buy™ accounts are linked, then you should be able to login to BestBuy.com and view your My Best Buy™ account information. I am going to manually request that your BestBuy.com password be reset, so you should receive an email shortly with a link to reset the password. That link is only valid for two hours; however, once the password has been reset, you should be able to login to BestBuy.com.
If after resetting your password you are still unable to login to BestBuy.com, please let me know or feel free to send me a private message and I will take a second look. You can send a private message by clicking on the blue button located within my signature.
Thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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