I bought an itunes card for 15 dollars and when i scratched off the back a number was missing and when i went to store to return it for a new one they said they couldn't. how do i get the missing number?

please help.

I'm starting to think you didn't read the article that King_Penguin linked you to. At all.
To submit a request for help, go here:   http://www.apple.com/hk/en/support/itunes/store/giftcard/#form
Keep you card, you'll need the serial number. This is NOT the same as the activation code. Read this:
Source and links:  http://www.apple.com/hk/en/support/itunes/store/giftcard/

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