I bought an lipoid touch on line and i need help restoring
I bought an ipod touch on line and received it and it seemed to me that it was restored bc the screen is white and says hello and prompts us to select language.
However, after doing so it asks for the former owners apple id pasword and i don't have a clue what to do from here? The person we bought it from no longer responded.
If you can't contact the previous owner, you ask the place you bought it from/through for a refund. Apple won't unlock that device for you; the activation lock is an anti-theft measure.
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Similar Messages
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Just bought an ipod touch 4th generation and haven't got a clue how to transfer music, videos, pictures... from my PC to my ipod! Please, HELP! Cheers mates!
Go here and read the Welcome, Get started and Basics.
http://www.apple.com/support/ipodtouch/ -
If you bought the iPod touch from somebody and then you locked yourself out of it what should I do because the guy didn't give me his iTunes password?
Sounds like the Activation Lock (iOS 7) is working as designed. It determs theft since y have to know the APple ID's passward to use/restore the iPod foro use. Unless you can get the password you have a nice but thin brick. Likely the iPod was stolen
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i just bought an ipod touch 4th gen and cant connect it to tunes i have registered it and downloaded latest itunes it wont pass the connect to itunes screen
Hi..
Try this support article > Can't connect to the iTunes Store -
Hi everyone,
I have just bought new Ipod touch 32 GB and upgraded to 5.0.1 and it it worse now my battery doesn't last for more then two hour.
what should i do? it is seriously big problem.
Please help me.......This is a general comment, not directed to anyone, and not to be taken personally by anyone. This ongoing screw up with the new upgrade (5.0.1) is getting to be a **** SHAME. In no way can APPLE or anyone else for that matter not know by now that the upgrade is terribly flawed. The Ipod machines themselves are super great products, and I enjoy mine to the max. However the upgrade once applied ruins it. And at least, not to my current knowledge, there haven't been any fixes forcoming.
In my opinion Apple should own up to that fact and warn folks that, even though the upgrade was presented with the best intentions, IT JUST AIN"T WORKING. And not to download it until further notice. This noticication could be done through the retail sales outlet, online, what ever.
I liken this to a pharmaceutical coming out with a new vaccine, encourage everyone to use it, then discover it's bad to the degree it causes it uses to become sick. Rather then pull the vaccine they keep on allowing unsuspecting ones to continue to vaccinate, and become sick. What a shame!
Charlie Lee -
hi there i ahve ipod touch 2nd gen and i am tryna restore it but get error 21 with orginal fireware and 1601 with custom firewarw and when connected it to itunes and i try to boot it by resotring it white screen with lines through it
Those errors are covered here:
http://support.apple.com/kb/TS3694 -
If i buy an i pod touch on line and pick it up at a store will i still get engraving
if i buy an i pod touch on line and pick it up at a store will i still get engraving?
The way I read this
http://store.apple.com/us/browse/home/ipod/editorial/engraving_giftwrap
Apple will shitp the engraved iPod to you. You will have to call Apple to see if yu can have them send it to the store for you to pick it up. -
My ipod touch was stolen and I need the serial number for the police report how can i recover it
my ipod touch was stolen and i need the serial number for the police report how can i get that
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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my ipod touch was stolen and i need the serial number but i dont have the paper work or the box, so how do i get the serial number?
If you registered it, Apple can help you. Give them a call.
Change your iTunes (Apple ID) password along with any other password that was stored in the iPod. If any passwords are associated with credit cards, contact the CC company and get your card replaced (with a new number). If any passwords are associated with your bank or any savings institution, contact them also and discuss approprate action with them.
The "Find my..." function is pretty much useless if the device is in the hands of a thief. All that is necessary is for the thief to connect to any computer with iTunes and "Restore as new."
The only real protection you have is with the personal information on the device rather than the physical device itself. Something as small as an iPod should have a strong 8-digit (or longer) password AND be configured for automatic wipe in the event of ten consecutive incorrect password entries. -
£37 has disappeared from my iTunes account. But no apps or music or tv/movies have been bought. Has it been hacked and can you help please?
Report it to Apple:
How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Change the password on your account. -
I bought an IMac 27 on craigslist and I need to change the Apple registration to my name. How can I do it?
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
I have bought a new Mac Book Pro, and I need to know how I can move Aperture from my old Mac Book to the new one..
It begins with: F-285-NER-151-QBQ-and continues with 5 more 3 or 4 letters/numbers..
Yes, that is the number. And what version of Aperture have you installed? The same version as on your old Mac?
But it don´t work on my new Mac...
In what way does it not work? Does it require you to enter a licence number for Aperture 2 as well? That will be necessary, if your serial number is an upgrade serial number. Then you will have to enter all previous numbers as well.
Or does Aperture not accept the number as correct? Then check the spelling; some letters are easily confused like "I" and "1" and "O" and "0". Do not use the number pad to enter the numbers.
See: Troubleshooting Professional Application Serial Numbers
Regards
Léonie -
RESTORING: At the moment I am downloading a movie on the itunes store my 8GB ipod touch (not my computer) (which I have already paid for) and I need to restore my ipod. Will restoring it stop/delete my downloading movie? what else does it delete?
Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
When you restore via iTunes iTunes will download the firmware(ipsw) file. It could be that the microwave damaged the iPod and iTunes does not know what it is. -
My iPod Touch 3Gen keeps saying I need to restore it. I have 7 times, and everytime it dies, I have to do it again. Also, last time I restored it, it wouldn't connect to my house's wifi, I reset it and it only worked for a minute. It worked fine before, then all of a sudden this stuff happened. It is a "refreshed" one. I broke my old one, but since I had a warranty I got a "refreshed" one. In the box they gave me a number to call if anything happened, but my brother threw it away. Do you think I could conact them, and if I can, does anyone know if the number on the card is the # here on the website?
If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar -
My old laptop crashed and I need to restore my iTunes music and movies to my new laptop from my iPod Touch. Help please. Thanks!
See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
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