I bought an used iPhone 4s, previous owner did not delete their icloud account. Everything is linked to their icloud, how do I delete it without their password?
I have my own icloud account, but I can't add it because I can't delete the previous owner's without their password. How do I get rid of it?!? They aren't responding to my message and obviously they probably don't want to give their icloud account password to some stranger. All their contacts and emails are hooked onto their icloud..
tell them to go to icloud.com sign in and select find my iphone.select corresponding device then
ERASE IPHONE MAKE SURE HE WAS A BACK UP ON TOO
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Operating System is Mavericks and I have no discs, etc. I've tried to add a new admin and delete the old one but everything is asking me for the original password, which I don't have.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
i just bought a used iphone 5 and i am stuck with the icloud page because the old owner don't remember his password what should i do ?
Ask him for your money back.
Pete -
I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?
If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626) -
I have bought a used iPhone 4S now I can't access to iCloud account it shows an apple error 403 what to do
I like to use the iCloud facility in my iPhonehttp://support.apple.com/kb/PH13695
Contact whoever you got it from. If they can't or won't remove the lock, get your money back. If they won't do that, or you can't contact them, turn it over to the police. It's probably stolen.
There is no way to bypass the activation lock. -
Hello,
I am having setup issues with a used 4S iphone. I can't get past the Apple ID step.
First it said it was an existing ID and I should go to iforgot and reset my password.
I did, but still keep getting the error message.
Then I entered the serial number online support and it said the ID was another account. Would that be the seller?
Do I need to get them to unregister under their name before I can proceed? Or...
Please help. I start new job on Monday that required me to have a smartphone. I need it up and running.
Thank you
RYes, you have encountered Activation Lock (Find My iPhone Activation Lock - Apple Support). The only way that phone will ever be usable is if the owner the phone is locked to releases it (see: Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support). If you are lucky the phone is locked to the seller, so you can ask them to unlock it. If the seller is merely a middleman and the previous owner is not the seller it gets much more complicated. It's even possible that you bought a stolen phone, in which case you will never be able to use it and you should return it for a refund.
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HT1212 my wife bought a use iphone 4 and we want to sync my apple account and music to her phone.
my wife bought a use iphone 4 and we want to sync the music in it. how?
Open itunes, connect iphone, select what you want, sync
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I have recently bought an iPhone 5c but they did not unlock their iCloud, help please?
I just bought a IPhone 5c, but it is icloud locked, is there any way i can unlock it?
There is no way you can unlock it without the cooperation of the previous owner. Chances are you bought a stolen phone. Return it for a refund.
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Any help would be greatly appreciated. The phone wasn't in as good a condition as I expected from the advert on Amazon and am concerned that I have been sold a faulty phone. I've got a 4gs phone and can work that without any problems
If you feel you have been ripped off, you should take the matter up with
the person who sold you the iPhone. Perhaps Amazon can assist since
the iPhone was not correctly described. -
Help
Apparently the previous owner did not erase all content and settings on the iPad, or restore the iPad with iTunes as a new iPad or not from the backup before handing it over. Dumb.
Go to Settings > General > Reset and select Erase All Content and Settings, or restore the iPad with iTunes as a new iPad. -
I have purchased second hand 5c and previous owner has not removed it from their icloud list
i have purchased a second hand iphone 5c.The previous owner has not deleted this device from their icloud and I have lost his contact details.Is there anyway that i can find these details out from apple so that i can contact him and have him delete this device from his list so that I can activate and use it.
Sorry, this isn't a reply. Just wondering.
What have you done since? I have the same problem with iPad I bought second hand from an individual. The seller won't give me refund or provide me previous owner's contact info. Apple Support told me to contact local police to locate the original owner so I did. Since police didn't have report for this iPad's serial number they won't handle this as theft. I live in Utah and the seller I met with told me he is from Northern India so who knows which country this iPad came from. I wish to let the original owner know i have his/ her missing iPad since Apple doesn't care about consumers once they sold their products. -
I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud
Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
-Norm G. -
I cant seem to get in contact with the previous owner.
You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
iCloud: Find My iPhone Activation Lock in iOS 7
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to
icloud.com/find
. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process. -
I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?
Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.
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please help anyone asap bought a iphone 5 of this guy but cant activate my iphone cause the previous owner forgot to delete his old apple account and now i cant activate my iphone 5 and i cant get in touch with the previous owner cause i dont know him haha
Sorry, but you can't use that iPhone. The activation lock is an anti-theft measure; Apple won't unlock that device for you.
(121713)
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