I bought and installed many fonts for a project and one font in particular which is showing up in the font list on a new file, is missing when I open an existing file containing that font. I can't understand why that's happening and the font is Centrale S

Hi
I am encountering a missing font error on Adobe Illustrator for a font that I recently bought - Centrale Sans Bold. This font is clearly installed in the system's font folder and is also showing in the font list on Adobe Illustrator. But when I open an existing file containing this font it is giving the error "The document uses fonts or characters which are not available or are in a different format than originally specified".
We have also bought Centrale Sans regular from a different website as we couldn't find both on one, could that be clashing somehow?
Also the existing file was created on MAC plattform and we are using a windows plattform to open it. That to me doesn't seem like an issue as all other files are opening up fine and I have bought around 47 fonts and only this font seems to be not working. I have also written to the website I bought it from but I have also bought around 20-25 fonts from them and all the other fonts are working fine too. Maybe its an illustrator related problem?
Please help!!!!!!

There is one way its getting fixed. Once I update my Adobe Illustrator CC to Adobe Illustrator CC 2014 it is further allowing me to go into the system folder and allocate the font to the file so that it can replace it. My only concern now is that our MAC partners who will receive these files back from us have Adobe CS6. We will down save it to CS6 but I hope they won't experience any font issues because of us using CC 2014? Any light you can shed on this?

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