I bought and was charged for some music.  It is not in check for available downloads or my purchased file.  However it shows up in recent purchases.  I just recovered from a problem and had to uninstall and reinstall.  Where could this purchase be?

I bought and was charged for some music.  It is not in check for available downloads or the purchased file.  It does show up on my view my account recent purchases.  Where could this music be?  I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work.  Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost.  See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock

Similar Messages

  • I am trying to confirm the time at which a particular backup occurred using an external hard drive that I have since misplaced. Although time machine lists the backup times for some backups, it does not list them for all. Can someone help?

    I am trying to confirm the time at which a particular backup occurred using an external hard drive that I have since misplaced. Although time machine lists the backup times for some backups, it does not list them for all, including the one in question. Can someone help?

    Okay, I've sussed it.  I saw a link to another discussion that hadn't turned up in any of my searches before I posted the question above.
    My Tosh HDD was formatted to FAT 32 and therefore would not be backed up by Time Machine.  I removed all data from it - nightmare as I hadn't enough space to put it on the macbook HDD, but, after trawling through numerous photos and deleting rubbish for hours, I finally made enough space and copied all data across.  Then, after clearing the data from the Tosh HDD, I used disk utilitity to reformat it to Mackintosh OS Extended.  Chose the option without kournalling because I'm not baking up onto this disk and so don't need it - according to some other discussions I found.
    When it was done I check on time machine in system prefs and once I selected options, I was able to remove it from the excluded from backups list.  Hey presto.  Now I'm moving my photo library and my music library onto the Tosh HDD and my macbook should start to breath again.  Hurray.

  • Just recover from Bluetooth problem... but why is that

    My computer got bootcamp(windows xp) installed
    i just bought a old version of apple wireless keyboard and i had a wireless mighty mouse for half year already.
    the keyboard was working fine when i first pairing it up to my macbook pro. However, after waking up from the standby mode in windows xp. i found that the bluetooth hardware seems to be gone. i immediately restarted my mac to mac os x 10.5.4 which has been recently updated. my bluetooth hardware cannot be detect in mac also.
    then i read this discussion forum, and theres a person suggesting to start the mac without plugging the power. and everything works fine again...
    what is happening...??

    Hi DJ CodeBlue,
    On the icon in the menu bar, I three finger swipe from right to left to open it and the same in the opposite direction to close it. It works here.
    Editted: In System preferences > Trackpad it says to swipe with two fingers from the right edge of the track pad. It's working alright here both ways.
    gl,

  • HT3702 My account was charged $20.04. I have not ordered anything for this amount. Please refund me my money asap.

    I really would like to speak to someone regarding the $20.04 charge on my checking account.
    <Personal Information Edited By Host>

    Most of us on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your phone number from your post.
    You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you any auto-renewing subscriptions (http://support.apple.com/kb/HT4098) ? If not then you can contact iTunes support via this page : http:/www.apple.com/support/itunes/contact - click on Contact iTunes Support on the right-hand side of the page, and then Purchases, Billing & Redemption

  • HT1349 I had to uninstall and reinstall iTunes due to not being able to access it at all.  I had had to do this once before (yrs ago) and it recovered my music.  This time it didn't.  I could import ONLY what was currently on my iPhone, but lost all else.

    I had to uninstall and re-install iTunes on my PC (Windows XP).  I had had to do this previously (yrs ago) and it recovered my music.  This time it didn't and I only have the music that I had checked (which was on my iPhone 4S).  None of the other songs were recovered (MANY).  Any advice on how to restore?  I know I can store it to iCloud (NOW).  But it wasn't saved in iCloud previously.  Thanks!

    It most definitely is the browser that is causing most of the problems. I have used Firefox so long, I can't even remember. Maybe since its beginning. But today is a sad day. I gave up on it. I can't accomplish anything and end up spending hours troubleshooting. I see I am not alone. I am so sick of it "not responding." It's simply not worth it to spend so much time trying to make the thing work, so I can actually do something. Installed, removed, reinstalled numerous times, and I can't fix your software on my Win 7 Pro machine. No problems with IE or Chrome. So. as much as I hate Google Update, Chrome has won the test. Sad, sad day for me to lose Firefox, but it just does not work on the Win 7 machine. I don't have the same issues with the XP machine and have exactly all the same add-ons. Keep it up developers and you will have no Win 7 users at all.

  • I bought a $50.00 dollar Itune card and redeemed my card on Itunes and I went to the apple store to get some music and I was asked for my credit card info and was charged not only on my credit card but on the itunes card as well $ 8.65

    can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I have been using itunes for 6 years now, and was listening to my music the other day and noticed that some of my songs were stopping short of finishing.

    I have been using itunes for 6 years now, and was listening to my music the other day and noticed that some of my albums songs were stopping short of finishing. They just stop and go to the next song. Any solutions? 

    I have experienced the same problem on my my iPad1, my former iPhone 4 my laptop and even my new iPhone5  though I had really hoped that the new phone and IOS would solve the problem.  About 5% of the songs are affected and the stoppage can range from seconds short to a minute and a half.  The file shows more of the music left, but it stops playing and goes to the next song.  Very aggravating.  Appears to happen on purchased and uploaded music.
    Any help Apple?

  • Using Elements 12 for a year and had to uninstall and reinstall it on same computer. Going to Editor I got message to sign in and register [again] but could not do this as I got message that I was offline or the computer clock was wrong but that was all O

    Using Elements 12 for a year and had to uninstall and reinstall on same computer. Going to  the Editor I got a message that I had to sign in and register the product (again) but I got a message that the computer was offline or the clock was wrong, there was nothing wrong with either of these.  How do I get my Elements 12 working again?  

    Hi,
    Please follow the steps mentioned in  Sign in, activation, or connection errors | CS5.5 and later and check if this helps.
    Do let me know if you need any other assistance.
    Thanks,
    Swapnil

  • This am I turned on my 4s and went to play some music and it was all gone, plugged into itunes and synced, now they are back, but other than 1 audio book they wont play

    this am I turned on my 4s and went to play some music and it was all gone, plugged into itunes and synced, now they are back, but other than 1 audio book they wont play

    they show up in my music, but they are like grayed out and when u click on them nothing happens, i can go to itunes on my mac and click on them and they play. should I install 6.0 or wait till i have this resolved

  • I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me

    I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me

    No I did not change the email that I used to create the account.... Someone made new security questions and when I went to change them I had to verify and it sent the answers to an email address... Get this though... The email address that it sent the answers too waste letters in the middle were starred out like this t*****@aol.com. That's not my email. Why did it not send the questions to my apple ID email account right? if you know how to change the email to a new one that would be awesome if you could share that info with me.

  • Firefox 5 has caused so many problems, I want to uninstall and go back to a previous version. how?

    firefox 5 has caused so many problems, I want to uninstall and go back to a previous version. the problem is that one of the issues 5.0 has caused is an error message when I click on "add or remove " on my control panel, so I can't remove Firefox 5. I have downloaded and run 3 supposedly good "fixers", but nothing has corrected my error issue. how can I uninstall 5.0 if I can't open the "add or remove" option? edit
    Details

    ''I figured it was going to be FAFSA causing your problem.''
    Install Portable Firefox 3.6.x to your hard drive for that one website. It won't affect your current Firefox installation at all. <br />
    http://portableapps.com/apps/internet/firefox_portable/localization#legacy36

  • HT204266 I bought an app on my iphone and was charged 19.99 instead of .99.  How do I fix this?  Thx.

    I bought an app and was charged 19.99 instead of .99.  How do I fix this?  Thx. 

    Go to your list of purchases in your account on your computer and click Report a Problem.

  • HT1937 I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

    I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

    i have the same problem. I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed. At this time does not changed my plan yet. I have the reference number of the bank for the transaction.
    <Email Edited by Host>

  • HT201272 Purchased an app by mistake, try to delete when it was downloading, didn't succeed and was charged for the purchase. Is there a way I can get refunded by this error that I committed

    Purchased an app by mistake, try to delete when I was downloading, didn't succeed lost app and was charged. Is there any way to refunded for this app or am I out of luck for pulling a bonehead move.thanks

    You get charged the second you click "buy".
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
    post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

  • HT201066 I purchased QT Pro some while ago. I had to uninstall and reinstall now it says that my serial number is inva\lid

    I have a PC windows XP pro.
    I purchased QT pro I had to uninstall and reinstall. When I now try to register it states that my serial number is invalid.....any clues guys.
    Cheers
    Bob

    I'm having the exact same problem and I am the only person who has ever been logged on to this computer to use iTunes Match.  Only my wife also uses this computer, and she has never used or signed up for Match. 
    Interestingly, I have the same number of days listed on my error, 82 days.
    Obviously, Apple has screwed up somewhere.  I've put a help request in.  If we cannot find a solution, we'll have to let everybody know that Match is a ripoff and that all should avoid this fraud like the plague...
    Shalom, y'all!
    L. Bangs

Maybe you are looking for

  • USB flash drive not recognized by computer. Have tried all options of which I can think.

    Okay.  I have a Patriot S-Mini 32GB flash drive that my Windows 8.1 HP Slimline 400-434 is not recognizing. I believe it recognized it once, and has refused to do so since. My laptop (Windows 7 Toshiba) recognizes it just fine.  All other USB devices

  • I am trying to erase my hard drive and start a new

    I have an iMac 2.66GHz Intel Core 2 duo running  Snow Leopard OS X 10.6.8 I have backed up all my files but after i restart and open up Disc Utility the erase tab is 'grey' and will not allow me to select it. I no longer have the DVD that came with a

  • How to Use Sequence in Oracle Views

    Hi , I have created a view which gives the information about the access rights which a Resource has got. for ex - Res1 - GYM access - member Res1 - Swimingpool Access - member I need to identify a Primary Key for this data set. So i thought that i'll

  • Suppressing 'Payment summary'  print out

    Hi does anyone know how to prevent the payment summary list from being printed ? We still require the Remittance advices to be printed, but the accounts team do not wish for pages and pages of the payment summary list to be printed out any ideas Than

  • Predefined "rejected"-album gone

    hi there, somehow my predefined "rejected" smart album is gone. any chance I can create a new one - if I use smart album it won't appear on the top...