I bought and was downloading Mountain Lion but the download stalled. What do I do?

I bought and was downloading Mountain Lion but the download stalled. What do I do?

What do you see in the Mac App Store > Purchases section? The dl could just be paused, in which case you can resume it and carry on.
If it doesn't list it there then search your Mac for the installer incase it finished in the background and didn't start the installer automatically.
Finally, if you don't see it anywhere and you're sure it hasn't finished and actually updated without you realising it, you can email Apple's iTunes support team and they can either put it back in your download queue to try again or regrant you the download so you can 'buy' it again without having to pay.
http://www.apple.com/support/contact/
Regards,

Similar Messages

  • I am trying to download mountain lion but the pc goes to sleep and stops the download even though I have set my power defaults to 3 hours

    I am trying to download mountain lion but the pc goes to sleep and stops the download even though I have set my power defaults to 3 hours

    aldofromwilts wrote:
    I am trying to download mountain lion but the pc goes to sleep and stops the download even though I have set my power defaults to 3 hours
    Try setting the Energy Saver to "never" and uncheck "put hard disks to sleep when possible". You can allow the screen to sleep after any suitable time.
    Hope that helps. Regards.

  • I tried to install a new os x mountain lion, but the system asked me to provide the apple id and password that was used to buy the os from the apple store online. which i don't have. how do i go ahead to install my new os x on the mC

    i tried to install a new os x mountain lion, but the system asked me to provide the apple id and password that was used to buy the os from the apple store online. which i don't have. how do i go ahead to install my new os x on the mC

    If you don't have the Apple ID and password, how did you get Mountain Liomn in the first place? Without the Apple ID and password, you'll need to buy it to download it.
    Mountain Lion

  • I have an 10.6.8 and I need to download mountain lion, but it will not let me. How do I get it to download?

    I have a mac with a 10.6.8 opperating system and I tired downloading mountain lion, but it will not let me. How do I get my mac to allow me to? I'm pretty sure you have to have 10.7, but I dont know how to download that either

    Does your MacBook meet the minimum requirements for Mountain Lion?
    Your Mac must be one of the following models:
    iMac (Mid 2007 or newer)
    MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    MacBook Pro (Mid/Late 2007 or newer)
    MacBook Air (Late 2008 or newer)
    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)
    Xserve (Early 2009)

  • Downloaded (and paid for) Mountain lion, but got no install screens and OS is still 10.7.  How do I install it?

    yesterday I downloaded (and paid for) Mountain lion, but got no install screens and OS is still 10.7.
    How do I install it?

    Look in the Application's folder for Install OS X Mountain Lion.  Double click to start the installer.

  • HT1338 I want to download Mountain Lion but keep getting "the product distribution file could not be verified.  It may be damaged or was not signed.  What do I do?

    I want to download Mountain Lion but keep getting "the product distribution file could not be verified.  It may be damaged or was not signed.  What do I do?

  • I.m trying to download Mountain Lion but has only downloaded 79 meg and seems to be stuck any ideas

    I.m trying to download Mountain Lion but has only downloaded 79 meg and seems to be stuck any ideas

    Do you get a particular error message? What exactly happens.

  • The App store accepts my Mountain Lion purchase and sends me a receipt, but the download never happens and is "waiting"...

    The App store accepts my Mountain Lion purchase and sends me a receipt, but the download never happens and is "waiting"...

    Hi Why not just buy an iTunes card until your problem is sorted In uk they are £15.00 / £25.00/£50.00 Just enter readeem code into iTunes. Cheers Brian

  • I downloaded Mountain Lion, but now I don't see all my notes that were in my mail. Where can I find them?

    i downloaded Mountain lion, but now i can't access all the info that was in my notes. Where can I locate them?

    Refer to this post and see if it helps: https://discussions.apple.com/message/19099058#19099058

  • HT4906 I have just downloaded Mountain Lion but my iPhoto app cannot be launched as it says the original app cant be found. It takes me to where is says its located but its not there.  What to do?

    I have just downloaded Mountain Lion but my iPhoto app cannot be launched as it says the original app cant be found. It takes me to where is says its located but its not there.  What to do?

    Reinstall it?
    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

  • Hard drive packed up, but had Time Machine backup. I installed new sad and upgraded to Mountain Lion., but I can't find iPhoto library and photos or iTunes songs? Is there an answer to this?  Graham

    Hard drive packed up, but had Time Machine backup. I installed new ssd and upgraded to Mountain Lion, but I can't find iPhoto library and photos or iTunes songs? Is there an answer to this?  A backup run did not install either photos or songs. Graham

    Thanks so much but none of that helped.  It was driving me crazy because it would back up another external drive.  I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
    Thank you for your help and replying to this.  Guess I made my own issue!

  • Just downloaded mountain lion but i dont have facebook integration

    Isnt mountain lion supposed to have facebook integrated? Thats what they said at the keynote, well i hust downloaded mountain lion from the app store on my brand new macbook pro, but i dont seem to have facebook integrated, when i go to mail, contacts and calanders in settings twitter is there but not facetime, what can i do to get facebook integrated?

    Nope, sorry, not available in Mountain Lion till Autumn this year.
    See note 4 at the bottom of this page:
    http://www.apple.com/osx/whats-new/

  • Hi Iv'e downloaded mountain lion but now can't open mail?

    Hi Iv'e downloaded mountain lion but now can't open mail?

    Office 2004 Applications Won't Work in Lion
    You must have Office 2004 which is a PPC-only suite and will not work in Lion. You need to upgrade to Office 2011 - Mactopia - or you can try the freeware suite, Libre Office, that is functionally similar to Office 2007 for Windows except it works on Lion.
    You may want to consider as well:
    These two suites are similar to Libre Office but not as current or as well-supported:
    NeoOffice
    Open Office
    And, then there is Apple's iWork suite:
    Pages - word processing and layout
    Keynote - presentation
    Numbers - spreadsheet
    Each can open and save Office compatible files. They may be purchased separately via the Mac App Store for $19.99 each.
    (Access to the Mac App Store requires Snow Leopard 10.6.6 or higher and an Apple ID.)

  • How do I download Mountain Lion to the other computers at my home without additional cost? I downloaded 10.8 to my main IMac but have two additional computers in my home.?

    How do I download Mountain Lion to the other computers at my home without additional cost? I downloaded 10.8 to my main IMac but have two additional computers in my home.?

    Install 10.6.8 on the other computers. Sign into the App Store with the same Apple ID used to purchase Mountain Lion. Click on the Purchases icon in the toolbar. Locate your Mountain Lion purchase entry which will show an active Install/Download button to the right of the entry. Click on it to download to the computer. If you don't wish to download Mountain Lion twice, then do this:
    Make Your Own Mountain/Lion Installer
    1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/Lion application. After Mountain/Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Mountain/Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
    2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
    Open Disk Utility in your Utilities folder.
    After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
    Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
    3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
    4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
    Double-click on the InstallESD.dmg file to mount it on your Desktop.
    Open Disk Utility.
    Select the USB flash drive from the left side list.
    Click on the Restore tab in the DU main window.
    Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
    Drag the mounted disc icon from the Desktop into the Source entry field.
    Double-check you got it right, then click on the Restore button.
    When the clone is completed you have a fully bootable installer that you can use without having to re-download Mountain/Lion.
    Note: The term Mountain/Lion used above means Lion or Mountain Lion.
    As an alternative to the above you can try using Lion DiskMaker 2.0 that automates the process.

  • I have downloaded mountain lion from the app store on another computer.  I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

    I have downloaded mountain lion from the app store on another computer.  I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

    Mac App Store: Hiding and unhiding purchases
              http://support.apple.com/kb/HT4928

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