I bought app in App Store on my Mac Book Pro and now it won't let me run
I bought Barcody Express on my Mac Book Pro in the App Store while up in Seattle, WA and it ran fine at first. 2 weeks later I'm back in L.A. and I get a box asking me to verify my apple ID because this is not the computer on which I bought it and it needs to authorize it for use. Then it refuses to authorize it and says to contact support. This is the same Mac Book Pro and user account on which I bought the app. My App Store account in the App Store app shows that I bought it and that it is installed. What's up with this nonsense? How do I get my app that I paid for to work? I need it right now to finish a job.
Hi..
Then it refuses to authorize it
If you haven't tried this ...
Quit the App Store. Launch iTunes.
From the iTunes menu bar click Store > Authorize This Computer
Quit iTunes, launch the App Store.
And try "resetting" your Apple ID password > Apple - My Apple ID
If nothing helped, you can use the email form to contact Apple here.
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You may find these Links helpful...
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Welcome to Apple Support Communities
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Then click Purchases from the menu top of the App Store window.
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Welcome to Apple Support Communities
iTunes in Mac OS X Tiger is outdated. Open > Software Update to install the latest iTunes version for Tiger.
If you need iTunes 10.7 or a newer version, you have to upgrade to Mac OS X Snow Leopard. First, check that your Mac is supported > http://support.apple.com/kb/sp575 If it is, buy Snow Leopard > http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
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Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso
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