I bought Creative Cloud, but can't use Illustrator because it says I need a serial number.

Question

I've read that my account should activate after signing in, but it doesn't work for me. What do I do?

Answer 1

@350125 -
Here are several trouble-shooting methods that should get the applications activated again by your Adobe ID:
A. Follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
Launch the application.
Click the License This Software button.
See your Adobe ID in the dialog and click the Sign In button.
B. Use the Adobe Application Manager to install a different application to trigger activation using your Adobe ID.
C. If one application launches without asking for a serial number but another does, then from the application that is activated choose Help > Deactivate from the menu. Relaunch and activate either application.
D. Re-install the Adobe Application Manager from here: http://www.adobe.com/applicationmanagerpatch/index.html. Then launch the application again.
If none of these methods resolve the issue then provide:
Your operating system version.
The following three log files: PDApp.log, amt3.log and oobelib.log.
Email this information to [email protected].
Getting the log files on Windows:
Open the Command Prompt.
Type mkdir Desktop\logs and press Enter. This will create a folder called logs on your Desktop.
Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type copy %temp%\amt3.log Desktop\logs\amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Zip the folder logs using a Zip program like 7-Zip (available from http://www.7-zip.org).
Getting the log files on Mac OS X:
Open the Terminal (located in the Utilities folder under Applications).
Type mkdir ~/Desktop/logs and press Enter. This will create a folder called logs on your Desktop.
Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type cp /tmp/amt3.log ~/Desktop/amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Type tar -czf ~/Desktop/logs.tgz ~/Desktop/logs and press Enter. This will create the file logs.tgz on the Desktop. You can safely ignore the message: tar: Removing leading '/' from member names.