I bought Creative cloud but it's not complete?

I bought creative cloud on my school website and I got a code for it. I filled everything in but I got every program I only have Bridge CC, Edge code cc, edge inspect cc, edge reflow cc, exchange panel, extendscript toolkit cc, extension manager cc, gaming sdk 1.3, scout cc & touch app plugins. And they were saying on the website that should have got all of those:
Adobe Acrobat Pro XI
Adobe After Effects CC en CS6
Adobe Audition CC en CS6
Adobe Behance
Adobe Bridge CC
Adobe Dreamweaver CC en CS6
Adobe Edge Animate CC
Adobe Edge Code CC (preview)
Adobe Edge Reflow CC (preview)
Adobe Encore
Adobe Extension Manager CC
Adobe ExtendScript Toolkit
Adobe Fireworks
Adobe Flash Builder Premium Edition
Adobe Flash Professional CC en CS6
Adobe Gaming SDK
Adobe Illustrator CC en CS6
Adobe InCopy CC en CS6
Adobe InDesign CC en CS6
Adobe Media Encoder CC
Adobe Muse CC
Adobe Photoshop CC en CS6
Adobe Photoshop Lightroom 4 of 5
Adobe Prelude CC en CS6
Adobe Premiere Pro CC en CS6
Adobe Scout CC
Adobe SpeedGrade CC en CS6
Can somebody help me what I can do about this?

Without proper system information and other technical details nobody can tell you anything.
Mylenium

Similar Messages

  • I bought Creative Cloud but I did not receive my license number

    Hello,
    I bought CC  but I have not received my license number by email. How long have I to wait for it? or what have I to do to receive it?
    thanks.

    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership. I mam unable to find any CC order placed under your Adobe Email provided here.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
       Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

  • I bought creative cloud but it's not showing up in my account

    I noticed the sale on at the moment and thought it was about time to move on from CS2 and get with the times.
    I went through the process of signing up with my university email to make an adobe account, filled in my payment details and received an email order confirmation for a yearly prepaid subscription. I installed the creative cloud app and installed a few of the different programs to check them out, but when I run them I'm told they're all trial versions, and I need to enter a serial number to register them.
    Ok, I thought, where do I find that? A quick bit of googling showed me I should be able to find them at https://www.adobe.com/account/my-products-services.edu.html so I headed over, but lo and behold, apparently I don't have a subscription! The whole thing is empty.
    Can someone check and see if there's a problem with my order or my account? I'm a little concerned by it, as RM585 isn't exactly a small sum of money, I'd hate to have had it sucked out of my card and received nothing in return.

    For anyone with similar problems that comes across this, here's what happened next ...
    Following the link from kglad, I entered a chat with an Adobe rep, who checked my account and then forwarded me to a technical rep.
    The technical rep had me copy/paste my hosts file into the chat and empty it. After a minute he said there was nothing in it that should conflict and I can put it back to how it was (so I did).
    Next up I was asked to close the cloud app and go to the "%localappdata%/Adobe/OOBE" folder (windows machine, not mac, so YMMV). There I was instructed to delete opm.db and then re-open photoshop (the tool I was first trying to get running). It worked perfectly after that and I have since installed a whole bunch of stuff.
    Thank you kglad, and thank you Adobe reps Waseem and Bhagawan.

  • I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photosho

    I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.

    Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

  • I bought creative cloud, but it still keeps in trial version

    I bought creative cloud, but it still keeps in trial version. and I click "Join Now" on photoshop startup window, it will forward me to buy creative cloud. I can't find any place for register or enter serial code, I don't know how to do, please help! Thanks!

    I tried to find it everywhere and don't see "license this software", I m using Mac OS X 10.9.5

  • I signed up to maily get photoshop.... I got creative cloud but I do not know how to download photoshop for the free trial offer.

    sorry these are my corrections
    I signed up to mainly get photoshop.... However, I got creative cloud but I do not known how to download photoshop....

    download the cc desktop app and install it, Download Adobe Creative Cloud apps | Free Adobe CC trial
    use the desktop app to install your trials (and your subscribed programs, if you subscribe).

  • I'm traing to download Adobe after efects, in Creative cloud, but there is not there. I can't download it.

    'm traing to download Adobe after efects, in Creative cloud, but there is not there. I can't download it.

    If the machine does not meet the tech specs for the software, the software will not be listed for download.

  • I am bought creative cloud but suddenly I found that some of them says trial on it why is that?

    I am bought creative cloud but suddenly I found that some of them says trial on it why is that?

    sign out and then back in to your cc desktop app using the same adobe id used to subscribe, You are no longer signed into your Creative Cloud applications

  • I bought creative cloud last night do not have a serial number where is it ?

    I bought creative cloud last night, I started to download it, the it asked me for a serial number that I never received. i checked everywhere to get it without success.
    Where is it ?

    The CC does not needs any serial number, it is based on Adobe ID.
    In case you are being asked for serial number then you can refer to.
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • I have downloaded creative cloud but I do not have the creative cloud icon on my computer?

    I have a membership to Adobe and have access to all the CC programs through the Icon "Adobe Application Manager". But I do not have a Creative Cloud icon in my applications? I also cannot sync fonts from Typekit as it says "Desktop font sync is not available on this operating system or device". When I click on the "learn more" it says the program only runs on "OS X 10.7 and higher", even though my computer is up to date. I can access all my creative cloud programs,  Photoshop / Illustrator / Indesign etc... Which confuses me as to why it is saying I cannot sync fonts as Typekit/Creative Cloud will not operate on any systerm lower then OS X 10.7..
    Ahg, confused. Help!

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

  • I have installed Creative Cloud but it was not working so I tried to uninstall it - thought this worked but does not seem to?

    Creative Cloud Download & Install

    You haven't provided any information regarding in what way the software was not working.  If you can explain what you encountered when you tried to use it then it might be possible to point you to some helpful information.  If you uninstalled then you should try using the Cleaner tool before reinstalling.
    Adobe Creative Suite Cleaner Tool
    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I bought Creative Cloud, but can't use Illustrator because it says I need a serial number.

    I've read that my account should activate after signing in, but it doesn't work for me. What do I do?

    @350125 -
    Here are several trouble-shooting methods that should get the applications activated again by your Adobe ID:
    A. Follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
    Launch the application.
    Click the License This Software button.
    See your Adobe ID in the dialog and click the Sign In button.
    B. Use the Adobe Application Manager to install a different application to trigger activation using your Adobe ID.
    C. If one application launches without asking for a serial number but another does, then from the application that is activated choose Help > Deactivate from the menu. Relaunch and activate either application.
    D. Re-install the Adobe Application Manager from here: http://www.adobe.com/applicationmanagerpatch/index.html. Then launch the application again.
    If none of these methods resolve the issue then provide:
    Your operating system version.
    The following three log files: PDApp.log, amt3.log and oobelib.log.
    Email this information to [email protected].
    Getting the log files on Windows:
    Open the Command Prompt.
    Type mkdir Desktop\logs and press Enter. This will create a folder called logs on your Desktop.
    Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
    Type copy %temp%\amt3.log Desktop\logs\amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
    Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
    Zip the folder logs using a Zip program like 7-Zip (available from http://www.7-zip.org).
    Getting the log files on Mac OS X:
    Open the Terminal (located in the Utilities folder under Applications).
    Type mkdir ~/Desktop/logs and press Enter. This will create a folder called logs on your Desktop.
    Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
    Type cp /tmp/amt3.log ~/Desktop/amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
    Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
    Type tar -czf ~/Desktop/logs.tgz ~/Desktop/logs and press Enter. This will create the file logs.tgz on the Desktop. You can safely ignore the message: tar: Removing leading '/' from member names.

  • I have bought creative cloud subscription but it will not download app onto y desktop

    i have bought creative cloud subscription but it will not download app onto my desktop.
    Can anyone help me?

    We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
    Mylenium

  • Adobe Creative Cloud because I do not get After Effects among others but I try to install software from the page but I give After Effects download shareware and says downloading but nothing comes give him retrying but nothing even leave the application of

    if you can help me please alguin
    Adobe Creative Cloud because I do not get After Effects among others but I try to install software from the page but I give After Effects download shareware and says downloading but nothing comes give him retrying but nothing even leave the application of Adobe Creative but nothing help

    Without proper system info and otehr technical details nobody can tell you anything.
    Mylenium

  • Adobe creative cloud say i'm not connected to the internet, but I am

    adobe creative cloud says i'm not connected to the internet, but I am

    If you statee more aout your set up about your relation to the Cloud a l9ittle of the history something to go on right now tht is believe it or not ptretty vague.
    i do not relly particfipate in the forum but I doubt that the other users will have an easytime helping you without more informtion.
    Offhand I wouuld say it was a permissions issue fwiw.

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