I bought Creative suite 5 a few years ago, my computer's hard drive failed, after It was fixed I re installed my program and it now says my Serial number is not valid.

I bought Creative suite 5 a few years ago, my computer's hard drive failed, after It was fixed I re installed my program and it now says my Serial number is not valid.
I'm on the last day of a 30 day trail... it won't take my serial number which is the same one that worked before

Contact support by web chat.
Mylenium

Similar Messages

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
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  • Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

    Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

    Moving this discussion to the Downloading, Installing, Setting Up forum.
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  • I tried support, but, it says my serial number is not valid.

    I tried support, but, it says my serial number is not valid.  I Pod is frozen, message says to contact support.

    Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
    My PC is a Packard Bell "imedia S3710", Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, with 6,00 GB of RAM and 64bit operative system, Windows 7 Home Premium. I bought it several years ago, I think in 2010, probably, and in the PC there was already Photoshop Elements 7. The program always worked, till today, when it stopped working. An error message popped up saying that Photoshop couldn't work anymore and that I needed to reinstall it or contact Adobe. Then I went of the Adobe website, donwloaded the program and tried to install it. A message told me that I had to uninstall the former copy of the program, so I did it, then I reinstalled Photoshop Elements 7 again. This time the installing process worked, then when I tried to open the program, it asked me the serial number. I went on the Adobe website, logged in with my account and recovered my serial number (provided by Adobe itself). Then I entered the serial number in the blanks and a message popped up saying that that serial number wasn't valid. Now, how can it be not valid if Adobe itself provided me that very serial number?
    Thank you for your support and patience.
    Best regards,
    Francesco

  • My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

    My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
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    Sign in with the email and password that you bought it under.
    Click on the triangle next to your product and you will see the serial number assigned to you.
    You have a valid record and proof of ownership. Try again.
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    Apple Support is saying my serial number is invalid, and I copied from the desktop itself.  Any suggestions as to why this would happen?

    When you say you copied it from the desktop do you mean Apple Menu > About this Mac > More Info?
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    What model/year is your Mac? You can also try entering your serial number on this website: http://appleserialnumberinfo.com/Desktop/index.php see what it comes up with.

  • Apple says my serial number is not valid

    Just bought a Macbook pro and when I enter serial number to check warranty, Apple says my serial number is invalid.

    Either it's such a new product that it hasn't been entered into the database yet or you're typing one of the letters or numbers in incorrectly.
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    I entered my serial number for photoshop elements 13 and it is saying that it is not valid but i got it right off the email. 

    Photoshop Elements is not part of the Cloud, I will move this to that forum
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    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
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  • I'm trying to reinstall the cs6 but it says the serial number is not valid

    why i can't reinstall my CS6?

    Hi Michael,
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    To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
    Regards,
    Rave

  • Says my serial number is not valid trying to download CS5

    why can I not enter my original purchased serial number on my IMac. My other computer fried...

    Serial number and activation chat support (non-CC) may help
    http://helpx.adobe.com/x-productkb/global/service1.html

  • I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

    I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
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    the installation files work the same whether from a  disc or download, but there are other ways to mismatch a serial and installer.
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  • Win8 CS5 serial number is not valid for this product

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  • I re-formatted my computer to Windows 8. When re-installing, serial number is not valid.

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  • The serial number is not valid for this product

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

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