I bought Export PDF - and it doesn't work - it tells me to buy it again

I bought Export PDF - and it doesn't work - it tells me to buy it again

Hello Erich,
I'm not sure what caused the trouble you had accessing your subscription.  I've asked our Customer Service team to cancel and refund the duplicate subscription you purchased on 19 March.  If you're still having difficulty using ExportPDF, let us know and we'll try to help!
-David

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