I bought iphone4 in china,  and it broken when I was in USA. After I sending to your company. You send me a new phone, but this phone is locked phone. I can't use it. Because my sim card is from china

I bought iphone4 in china, the ss number is 82044JAVA4S, and it broken when I was in USA. After I sending to your company. You send me a new phone, but this phone is locked phone. I can't use it. Because my sim card is from china, so I think you shoulu give me a unlocked one.

I understand your frustration.
Fortunately for you, you can make your new phone to work; but to do so, you have to call your Chineese carrier and give them the IMEI number found on the SIM card of your iPhone.
They will then activate it and you will be able to use it.
It's NOT a matter of locked/unloked phone; it's a matter of activating (pairing) a SIM card with a phone !
Just call you Chineese carrier and have them register your SIM card with your new iPhone and you will be back in Business !

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