I Bought lightroom 5 online and for lizensation my seriesnummer is named as Aktiualisierungsnummer and i was asked for a series number of a previous version. I never had one, when I bought the lr5 version there was no comment about having a previous vers

Question

I bought lightroom 5 online and for licensation my seriesnummer  was named as Aktiualisierungsnummer and i was asked for a series number of a previous version. I never had one, when I bought the lr5 version there was no comment about having a previous version. How can I get my version licensed

Answer 1

Babowa
Thank you for your prompt reply.  I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure   but I do not recall ever doing what you are telling me in your reply.   When you get a extended car warranty, you don't   sign up for it.. it is just there and is included in the sale.   You don't buy this warranty to use it.. You buy it, in case something happens.   Here a perfect iMAC with minimum 100 hour useage has a dead drive.  That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not.   Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me.  I had paid with credit card and fortunately it was there in their system.   I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
   I have used my Macbookpro warranty 1 time  and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually.  But I do have several boxes sealed here..  On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it.   Regardless,  my request does not seem unreasonable.
Thank you