I bought my wife an ipad for xmas and the machine is faulty the apple authorised dealer admitted it was faulty and wants to replace my new machine with a factory refurbished unit. I told them that i will only accept a new one? am i right?

Question

i bought my wife an ipad retina for xmas and the machine is faulty, it keeps on switching off. the apple authorised dealer admitted it was faulty and wants to replace my new machine with a factory refurbished unit. I told them that i will only accept a new one as it is only a few weeks old and had the problem from the begining? is it correct that apple replaces new defective products with factory refurbished one? I have used apple products most of my life from mac 2 to G5. I had over a dozen apple machines and never had a problem so far? I do not believe this is right..

Answer 1

architectmartin wrote:
In the EU there is also a mandatory two year warranty by european union law. I am not a lawyer but i never signed or agreed to any apple policy at the time of purchase, i was told you have a two year guarantee bring it back if anything goes wrong which i did and now i am being quoted all sorts of policies. my own policy is that if you buy new you get new, with no excuses.  I feel a bit cheated by apple if i have to compromise with a second hand unit. the unit is not even a month old and we took it to the original store a couple of weeks after it was bought and they sent us to take it to a servicing dept in another town. I am an apple fan and expect excellent service like the products themselves.
No one ever does sign anything - the purchase itself, where you exchange money for the product, is your de facto agreement to all warranties and policies set forth by both the seller and the OEM supplier.  That's a pretty firmly established principle of consumer law (image the nightmare if you had to read and sign to such things every time you purchased anything or everything?).
You can complain to the store or to Apple about it if you wish.