I bought Photoshop CC but my computer only gave me the trial version.

I bought the Photoshop CC package through the student option and when I downloaded Creative Cloud, I clicked on the install for Photoshop. It downloaded and only gave me the trial version. Now I can't find anywhere how to get the full version that I paid for. And I bought it online so everywhere it tells me I don't need a serial number. So what do I do?

Dino12345610 if you are unable to activate your trial of Photoshop CC then it is usually due to your computer being unable to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to restore connectivity.

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I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?

I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I ordered the 'Creative Cloud" student version two days ago, but yet it only appears as the test version, though I already paid for the the first month. What can I do?

I ordered the 'Creative Cloud" student version two days ago, but yet it only appears as the test version, though I already paid for the the first month. What can I do?

Burakymz for information on how to resolve the connection error preventing your membership from being authorized please see Sign in, activation, or connection errors | CS5.5 and later.

I recently subscribed to CC but am only being offered the trial versions of applications to download.

I recently subscribed to Creative Cloud and wish to start downloading all the applications that I need; however, I am only being offered the trial versions to download.

Thank you for your answer, Mylenium.
Switching on this morning, the issue seems to have disappeared/rectified, without my having to do or check anything.

I need to reinstall creative cloud app, but all I can find is the trial version.

I need to reinstall creative cloud app, but all I can find is the trial version. Help!

Hi,
Please download the installer for the Creative Cloud from the link below:
Creative Cloud Help | Creative Cloud for desktop
Once installed, sign in with your Adobe ID. In case of any trial error, please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

I have purchased CC but it is only letting me download trial versions of software.

My friend purchased a 1 year subscription to CC and has given me the activation code. I redeemed this code, but when I go to download any software like photoshop or premiere it tells me its only the 30 day trial version.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Redeemed 1-year subscription prepaid, only accessible to the trial version.

The customer support call wait time is a joke. I've been waiting for over 1-hour now, not sure it will ever connect a real person.
The title says it all. My account clearly says that my subscription expires on Jan. 9th 2015 but only find "Download Trial". Or Creative Cloud launcher lets me use Trial version and the stupid app is encouraging me to subscribe and pay. I'VE JUST PAID $600!! If I launch one of the software it says Sign in Required and will sign in with my account but then it only shows options "License This Software" or "Start Trial". If I select "License This Software" then it asks serial number...why...I have the subscription already..
I tried logout and re-login.
Please help.

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

I have bought a new computer and would like to transfer my AI program from the old to the new... I have the trial version on the new computer, but cannot seem to get Adobe to accept my serial number. Says it is invalid.

I have a new computer. I purchased Adobe Illustrator on the old one and now want to have it on my new computer. I downloaded the trial version of AI. How do I go about putting my serial number into AI trial to keep the product?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Ninaa43224110 what version of Illustrator are you installing? Are you using the serial number registered under your account at http://www.adobe.com/? For information on how to locate the registered serial number under your account please see Find your serial number quickly.

Can I download the trial version of photoshop and use it as the full version with my serial number?

I have photoshop 6.0 on my current computer, I got in in college 4 years ago and the disc subsequently came to a tragic end after a collision with my dogs teeth T_T I still have the serial number though. My problem is I've just bought a new computer and I was told that to transfer photoshop to my new computer I had to deactivate it on my old computer and then download the trial version using the original serial number. Will this work?

Is this Photoshop Elements 6 or Photoshop 6? Either way this would not be the current version so it will be difficult to obtain the installation files as we only offer replacement media for the current version. If you have your serial number though you will qualify for upgrade pricing. For additional details please review http://www.adobe.com/products/photoshop-elements.html.

Hi. I have set up the trial versions of Photoshop CC 2014 and Lightroom 5.6 (ie the Photography plan) on a desktop that I have added a new drive to with Windows 7. Everything works fine BUT it is an old computer and I'm thinking that it may pack up unexpe

Hi. I have set up the trial versions of Photoshop CC 2014 and Lightroom 5.6 (ie the Photography plan) on a desktop that I have added a new drive to with Windows 7. Everything works fine BUT it is an old computer and I'm thinking that it may pack up unexpectedly. These things happen. I want to sign up for the Photography plan but I also have a Windows Vista laptop, and that is old too so I may want to put the apps on a new desktop and a new laptop, having already installed on my desktop. That makes three activations. Am I allowed to do this? Cheers. Paul

You cannot have three activations. It's simply not technically possible. If and when the time comes, you simply deactivate/ sign out on one of the old systems and install on the new one. If the system goes belly up, you contact support to reset your account. No need to make it more complicated than that and overthink it.
Mylenium

I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me

I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me

Rave created the discussion
"I have downloaded the trial version of photoshop but cannot initiate it
on my computer. I have an icon creative cloud on my desktop but no
photoshop icon can anybody help me"
To view the discussion, visit:
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I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements?

I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements? Thank you.

My guess is that you won't be able to do much if you threw away the serial number before using it. The serial number will not have been externally visible on the box though... doing that would make it available for use by anyone who sees the box in any store.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you remain unable to locate the serial number you might need to head back to wherever you purchased the product to confirm whether or not you might have thrown out the serial number or if it could even possibly have never been provided.
Beyond that you need to resolve serial number issues with ASdobe Support directly. Here is a link for chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

HT1386 i bought a compilation album but it will only sync half the songs whys that

i bought a compilation album but it will only sync half the songs whys that

Hello Funkylildiva,
Thank you for contacting Apple Support Communities.
The following article addresses downloading past purchases.
Download past purchases
http://support.apple.com/kb/HT2519
If, after going through this article, you are still having problems, there are links to report a problem or contact iTunes Store suppport at the bottom.
Regards,
Jeff D.

I have a mac book pro that i bought in late 2009. My current software is snow leopard version 10.5.8. I would like to get the new lion operating system but I cant without first getting the latest version of snow leopard. it doesnt show on software updat

I have a mac book pro that i bought in late 2009. My current software is snow leopard version 10.5.8. I would like to get the new lion operating system but I cant without first getting the latest version of snow leopard. however when I go to update my software it doesnt show that any update is available.

10.5.8 is Leopard, not Snow Leopard. You need the Snow Leopard DVD;
You can get it only by phone now from Apple.
In the US, call 1-800-MY-APPLE and ask for a sales assistant. Last quoted price was $19.99 for the single-user and $29.99 for the family licence.
For other countries, check here; http://support.apple.com/kb/HE57
Don't forget to ask for Sales; the tech support guys can't help.
If you want Lion, rather than Mountain Lion, the same Sales team can give you a download code to use at the Mac AppStore.
To get the App Store, you need to update your new Snow Leopard from 10.6.3 (which is the version on the installer) to 10.6.8 with the combo update; http://support.apple.com/kb/DL1399
Be warned that the upgrades will render a lot of older software unusable, and will need new drivers for printers and scanners in all likelihood.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?

Get a refund from where you bought and buy the correct version

I bought Photoshop CC but my computer only gave me the trial version.

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