I bought Photoshop elements 12 the organizer loads but the editor just churns

I bought Photoshop Elements 12 at Costco, the organizer loads but when I click to edit a photo the app says it needs to load the editor, gets my ID and password, and then just churns and churns for over an hour (and I've tried this multiple times). It only stops when I use task manager to stop it. I cannot edit my photos and am getting ready to take this back. Elements 7 worked just fine.

Hi,
Could you please try the following solutions and see if any of these work:
1. Navigate to 'PhotoshopElementsEditor.exe' located inside:
Win x64: C:\Program Files (x86)\Adobe\Photoshop Elements 13
Win x32: C:\Program Files\Adobe\Photoshop Elements 13
     Right click on 'PhotoshopElementsEditor.exe' and select 'Run as Admin'
2. Just after this keep on pressing 'Ctrl+Alt+Shift' on Windows (or Command+Option+Shift on Mac). You will get a popup asking to delete Elements settings file. Click Yes.
     If the above does not work, please try the following:
3. Please rename SLCache folder present at location "<root drive:>\Program Files (x86)\Common Files\Adobe\SLCache"
     Win: Also please rename opm.db on your machine to resolve this issue @ <root drive>\Users\<user name>\AppData\Local\Adobe\OOBE
      Mac : Users Library/Application Support/Adobe/OOBE
     Now re-launch the application.
4. In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
5. Try launching with anti-virus off or removing PSE from conflicting list.
If none of these work, please let me know.
Regards,
vaishali

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Hello Barbara,
Thank you for your answer.
I do not know how to take a screenshot.
Above I see the titles:
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LIeve
Photoshop Elements 11 Organizer, Mac. The menu above has disappeared
created by Barbara B. in Photoshop Elements - View the full discussion
What do you mean? Can you explain in more detail or post a screenshot? Do you mean the top of the window is caught under the menubar at the very top of the screen or that you can't see the one with File, Edit, etc?
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I bought Photoshop elements 12 the organizer loads but the editor just churns

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