I bought Photoshop elements on Amazon. After I entered the serial number and adobe id and password,

the serial number, adobe id and password, I cannot intialize the installation. Another screen appears "Setup wants to make changes. Type your password to allow this." What password does it want? My adobe password is not accepted.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • What is the URL that Adobe Acrobat needs to contact for Activation after you enter the serial number

    What is the URL that Adobe Acrobat needs to contact for Activation after you enter the serial number? We need to allow internet access to our users for it.

    there are quite a few but they all are on the adobe.com domain.

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    You return the upgrade version since it was purchased in error
    Return, cancel, or exchange an Adobe order
    Purchase a full version.

  • How do I enter the serial number into Adobe Premiere Elements 11?

    I just installed Adobe Premiere Elements 11 because I was not sure if it is supposed to be Adobe Elements 11 or Premiere. Now I need to enter the serial number but do not know how to get to that point after starting the organizer.

    I only installed Premiere Elements, so far, last night.   Sorry to confuse. I could have said it differently I suppose.
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  • Photoshop elements 13 boxed product - where is the serial number? It's not on the back of the box.

    I'm unable to install my photoshop elements 13 as I can not locate the serial number. I bought a boxed product. There is a label on the back of the box, but it doesn't have a 24 alpha numeric code on the back...( a bunch of other numbers but nothing that fits into the serial boxes). 

    The serial number is never found on the back of the box. Otherwise anyone could read it off the shelf and use it without buying it.
    Try Find your serial number quickly

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    i tried downloading my adobe premiere elements 13 on my computer, but when i insert the
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    That may be a Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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  • Lightroom 4 won't launch after I enter the serial number

    I was running the Lightroom 4 trial version for Mac (OS 10.7). After my trial was up, I purchased the upgrade (I previously had v.3). Upon launching Lightroom 4, the dialogue asking whether I have a serial number or want to purchase appears. I go through the steps of entering my new serial number (which Lightroom gives a green check) and my v.3 serial number (also a green check), and go through all subsequent steps of the dialogue.
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  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
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    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
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    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • I reinstalled photoshop elements 11 becourse he asked for a serial number en did not recognized  de given number. But still de serialnumber is not , please help.

    I reinstalled photoshop elements 11 becourse he asked for a serial number en did not recognized  de given number. But still de serialnumber is not regonized, please help.

    After some serious hunting I finally found a link for live chat (that hunting also included switching to Internet Explorer where I had been using Chrome; I don't know if that's what made the difference). I gave the person at chat my redemption code; soon they came back and told me they had validated the code.
    I went to the code redemption page and put in the code, and AGAIN it came back invalid! A second visit to chat yielded a similar promise, but with instructions to go to my Adobe ID page and check for the serial number there, under Products and Plans. I went there, checked Products and Plans, and found no serial number.
    I was borderline homicidal at this point.
    Still on the ID page, out of desperation I clicked on the Other Products link, and there, FINALLY, I found the serial number. It worked when I ran the install program, and now PS 11 Elements is up and running on my computer.
    I would compare getting a serial number to PS 11 Elements to trying to find the Ark of the Covenant, except that finding the Ark is a cinch by comparison. I'm sure the difficulties I encountered were not of your making, but were the result of some horrible brain farts of those above you. Thanks for your help.
    John

  • I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    If the code you are trying to enter has letters then you are not looking at a serial number.  A serial number only contains numbers - 6 sets of 4 numbers.
    Find your serial number quickly
    You might be dealing with a redemption code.  This is especially so if you purchased it from a store or the like.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help.

    I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help

    First make sure you are using the correct code for the serial number.  To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial
    If you still have a problem you can contact Adobe Support using chat and they might be able to assist you.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus

    I'm trying to find out my serial number.  I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased

    Hi KEsheppard
    Please refer the link below to get the help regarding redemption code and the serial number:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Let us know if it helps,
    Thanks!
    Gurleen Kaur

  • After downloadong Elements 11 from Staples, where is the serial number?

    After downloadong Elements 11 from Staples, where is the serial number?

    Have you tried going to http://www.adobe.com/go/getserial/ and entering your redemption code?  You can find more details regarding the redemption code process at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.

  • Trying to update to Photoshop elements on my Apple Computer but it says I have to enter the serial number in the trial screen. I cannot find this.

    Trying to update to Photoshop elements on my Apple Computer but it says I have to enter the serial number in the trial screen. I cannot find this.

    Stephaniek092682 what version of Photoshop Elements are you trying to install?

  • I have just transferred my application file from an Imac to an identical Imac, both running OS 10.9.5. When I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "pr

    I have just transferred my entire application file from an Imac to an identical Imac, both running OS 10.9.5. Everything works fine, excepting that when I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "previous purchase" records kept by Adobe. It is demanding a "qualifying product", all of which is contained in the complete files I transferred. Why can't Adobe recognise my valid serial number for Photoshop 6?

    I have just transferred my entire application file from an Imac to an identical Imac,
    Say what?
    Please use the proper installer.
    Are you really talking about Photoshop 6 or about Photoshop CS6?

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